VipNet Client - No connection error. How to solve the error sending a report to the Pension Fund of Russia “The message is not encrypted or the message format is corrupted Vipnet csp how to remove from the registry

Software package ViPNet Client, designed specifically for Windows OS, allows users to connect to remote server using a VPN client. Unfortunately, this software solution is not compatible with other software that operates based on the IPSec standard: you may need to completely uninstall Vipnet to switch to a program that supports a more advanced set of internet protocols.

Uninstalling the CSP crypto provider

Application uninstallation process cryptographic protection VipNet CSP information includes the following steps:

Saving backup copy private keys container files.
Creating a point Windows recovery in case of failures during uninstallation of the software solution.
The uninstallation process itself.

Let's look at each step separately.

Step 1: Backup

Before you completely remove VipNet CSP, you must back up the containers containing the encryption keys. To create a backup copy of any of the saved keys in CSP, you first need to understand whether the 1C database contains an application to connect the company to the 1C-Reporting database or not.

If a copy of the key is located in the computer’s file system and at the same time in information base there is an application to connect the specified company to the 1C-Reporting databases, then the first thing you need to do is find out the directory where the object is located and copy it to your computer - follow the instructions presented below. If there is no application for connection, then you should omit the first steps of the instructions:

Open the “1C-Reporting” window and go to the “Settings” tab.
In the section “Reporting in electronic form» Tap on the link “List of applications”.
A form will appear in the window containing a list with all available applications. We are interested in the last element of the list - the newest one. Click on it with the left mouse button - the “Connection Application” window will appear on the display.
In the specified dialog box with the application, enter the rightmost tab “Service Information” and find the path located in the upper section on the main part of the “Path to Container...” screen.
Click on the specified path with the left mouse button - move to the end of the line using the mouse and enter the name of the container file that needs to be transferred.
For example, you should end up with a directory like this: C:\Users\User_Name\AppData\Local\Infotecs\Containers\2019-01-23 12-11-59 LLC Verification: CD51A3D5ADABA39.
You need to write down the name of the container so as not to get confused when choosing of this element from many other keys.
Now you can start backing up the private key container file. To do this, go to “Start”, go to the “All Programs” tab, select the “VipNet” folder in the list of programs and launch the folder of the same name exe application. In Windows 10, just enter the file name in the built-in search bar located to the right of the Start menu.
In the upper left part of the VipNet window there is a hyperlink “Key Containers” - click on it.
All containers installed on this PC will be displayed on the main part of the screen - you need to go to the “User Keys” section, find the name of the desired key - in the above example it is “2019-01-23 12-11-59 LLC Verification” - in the general list and press the interactive button “Copy to...”, which is located in the lower right corner of the display under the list of keys.
The “CSP – container initialization...” window will appear on the screen. In the “Folder on disk” section, specify the directory for future storage of the key - click browse and select the desired folder. You can also move the file to a protected removable media, specifying the path to the USB device in the “Select a device” section.
You will need to come up with and enter a password that contains 6 or more symbols, numbers and letters. This password will be useful in the future for working with the saved key container: it is better to write down the password and save it in a safe place. Click "OK".

For recovery private keys in VipNet from the created backup:

Uninstalling ViPNet LSS

ViPNet LSS is a special application created to work with electronic signatures. Before you remove Vipnet Local Signature Service from your PC, you need to transfer the saved certificates to another PC or removable media. To do this, you must export the files in the private key container:

Go to the “Certificates” tab, select “Personal”, click on the “Export” button - in the “Save As” field indicate the file name, below indicate the directory to save. Tap “Save”.
Transfer the object to removable media.

Pay attention! You should not try to save certificate.cer through the “Certificates” tab located on top panel Vipnet tools, select the desired type of certificate from the “Personal”, “Root”, “Intermediate” tabs and use the “Copy to file...” option, then save the file in the “certificate.cer” format. If you save the certificate without a key container, it will be impossible to return it back to the application, since the program will generate an error “25257”. However, it is impossible to create a container for an incorrectly saved certificate: such an object can be deleted and forgotten.

Step 2: Create a Windows Restore Point

The second step in the process of removing VipNet CSP from a computer, which will completely protect the system from unexpected failures, is to create a system rollback point.

To do this, the user will need to perform the following steps:

Click on the magnifying glass icon located next to the Start menu.
Enter the search query “Recovery” and click on the search result displayed - go to the “Control Panel” tool window.
Follow the hyperlink located at the very bottom of the “Recovery” - “Settings” dialog box.
In the “System Properties” menu that opens, go to “Protection” and click on the “Create...” button, which is located in the lower right corner of the active window.
Specify the name and directory for storing the rollback point - follow the prompts of the “Wizard”.
Click “Apply” and exit the dialog box by clicking the “OK” button.
Restart your PC.

Step 3: Uninstall CSP

After the preparations are completed, the user can safely remove VipNet CSP from the computer. To perform the operation you must:

Go to the "Start" menu, select the "Control Panel" section of the drop-down menu - the "Programs and Features" tool. Windows users 10 you need to click on the gear icon in the “Start” menu - located above the shutdown button and select the “Applications” section or enter search query“Installation and removal...”
Find the program to be deleted - click on the program list item with the left mouse button - on the screen next to “Arrange” the “Delete” option will appear - click on this interactive button.
Follow the prompts of the “Installation Wizard” - at the end click “OK” and restart the PC.

After the program components are uninstalled, you need to clean up file system and the registry from junk files. To do this:

Uninstalling VipNet Client

Before completely uninstalling Vipnet Client, you need to log into your PC under account Admin:

Pay attention! After logging in with the Admin account, you need to complete everything exe processes, which are related to the VIPNet client, i.e. “Application Control”, “Monitor”, as well as “Business Mail”. Programs are located in the system tray - on the right side of the Windows toolbar. To close an application, right-click on it and select the “Exit” option.

Now you can completely remove VipNet Client from Windows 7. They will do the job perfectly third party utilities, such as Revo Uninstaller or CCleaner. For example, to remove an application using CCleaner, you will need:

Additionally, the user will not have to clean the registry after finishing work in CCleaner: the uninstaller completed the task for him.

Working with the dst key set

In ViPNet 3.2 and more later versions in order to install a personal set of keys, just double-tap the mouse button on the dst archive. But if this method does not work, then the user needs to perform the following steps:

Open the VipNet client, enter the password and click “Settings...”.
Click “Next”, specify the path to the “.dst” file, click on “Browse” and select the desired object to add to the Client, proceed to the next step.
In the installer window, tap on “Next” - a form for entering a password will open - enter the password and passphrase, click “Next”.
Follow the instructions on the screen - after initialization is complete, check the box next to “Launch the application” and tap “Done”.
To delete a set of Dst Vipnet keys, right-click on the element and select the “Delete” option.

Uninstalling in Safe Mode

If the user is faced with the problem of uninstalling programs in protected mode after installing the USB key driver or for any other reason, but needs to urgently remove VipNet Client, then the built-in mode will come to the rescue Windows Safe Mode":

Restart the PC, and immediately after the cursor appears on the black screen, click on “F8”.
Options will appear on the monitor Windows downloads– select 1.
After booting the PC in protected mode, you need to press the Win + R combination and enter the “regedit” command in the “Run” window. You can also get to the “Registry Editor” window by entering the “regedit” code in the Windows search bar.
Right-click on any folder located on the right side of the screen. In the menu that opens, select the “Find…” option - enter the following directory address “HKLM\ SYSTEM\ CurrentControlSet\ Control\ SafeBoot\ Minimal\” without quotes and spaces.
Right-click on the “Minimal” folder and select “New” - “Partition”. Specify the name for the section “MSIServer”.
Open the "Default" entry in the newly created folder. In the “Values” field of the string parameter for “MSIServer”, specify “Service”. Click "OK".
After carrying out the specified manipulation, the “MSIServer” object with the “Service” parameter will be located in the “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\” directory.
Now you need to remove VipNet Client in safe mode. To do this you need to go to " Command line"- hold down Win + R and type the command "cmd" without quotes - "Enter". Windows 10 users need to enter “PowerShell” - right-click on the “Start” menu and find this section in the drop-down list.
In Cmd or PowerShell, enter the command “net start msiserver”.
The dialog box will display “ Windows Installer launched."
You can also launch the Windows console through the “Services” command - hold down the Win + R combination and enter the code “services.msc” without quotes.
In the list of services, find “Installer” - right-click on it and click “Run”.
Now you can remove any programs from your computer in safe mode, including VipNet.
To do this, go to “Add or Remove Programs” and uninstall using the usual method.

What to do if, when sending a report to Pension fund The error “the message is not encrypted or the message format is corrupted” appears. The instructions explain how to solve this problem and send a report to the Pension Fund.

Reasons for the error

Most often, this error occurs when the report encryption program (crypto provider) ViPNet CSP stops working at the user’s workplace.

Possible causes of failure:

Updating the operating system to a new version
Installing another crypto provider ( CryptoPro CSP or CIPF Verba)

If you installed another crypto provider, uninstall both encryption programs and install one. But standard uninstallation and reinstallation in most cases does not solve the problem, so clean the registry and other “traces” of the program on the computer.

So, to solve the problem you need:

Completely remove the program
Reinstall the CIPF program on your computer

You can clear data manually, but this requires experience with the registry editor, the ability to find all user settings in hidden folders. The easiest way to clean the registry is using programs.

In the instructions we discuss how to clean the registry with the program. Reg Organizer .

Don't skip the steps in the instructions. Follow a clear order of actions. If the action in the instructions does not match what is happening at your workplace, contact technical support.

Step-by-step instructions on how to solve the error of sending a report to the Pension Fund

Complete removal of the CIPF program

Step 1. Protect electronic signatures in the registry from deletion

According to the instructions, we will remove all traces of the ViPNet CSP encryption program, so protect yourself from accidental deletion valid electronic signatures. To do this, copy them to another folder manually or via ViPNet CSP.

Copying a key manually

Open the folder with the electronic signature. By default, electronic signatures are recorded at: C:\Users\*Username*\AppData\Local\Infotecs\Containers.
Copy electronic keys to another folder. The only condition is that the folder should not contain the names “Infotecs” and “Contaiters”. Otherwise, Reg Organizer will delete them.

If electronic signatures are stored in another folder and you do not know which one, copy the signatures using regular funds ViPNet CSP.

Copying a ViPNet CSP key

Open VipNet program
Open electronic signature for copying
Select a location to copy the electronic signature
Copy the electronic signature

Look detailed instructions “How to copy an electronic signature using the ViPNet CSP program».

After copying all the keys, go to next step- loading Reg programs Organizer.

Step 2: Download Reg Organizer

Find the Reg Organizer program and click on the button "Download".

Rice. 1. Download the Reg Organizer program

A window will open with the program automatically loading. To start the download, click on the button "Save file".

After downloading the program, install it.

Step 2. Install the program

Launch the downloaded distribution and the Reg Organizer Installation Wizard will open. Click "Next" to start installation.

Rice. 4. Program Installation Wizard

Accept the terms of the license agreement for use software, press "Next".

Rice. 5. License agreement

In the next window, select the installation folders and click "Next".

Rice. 6. Select installation folder

The files will begin copying and unpacking. Wait for the processes to complete.

Rice. 7. Copying and unpacking files

Complete the installation with "Finish". Do not uncheck the box "Launch Reg Organizer".

Rice. 8. Completing the installation

Once completed, Reg Organizer will open automatically.

Step 3. Remove ViPNet CSP using Reg Organizer

On the left side of the Reg Organizer window, select "Remove programs".

Rice. 9. Uninstalling a program

In the section "Remove programs" Start typing the name of the ViPNet CSP program to filter out unnecessary programs from the list.

Select the ViPNet CSP program with the cursor and click the button on the panel "Uninstall a program".

The system will ask you to select options to change components. Select an item "Remove all components" and press "Continue".

Rice. 10. Selecting options for changing components

The standard program uninstallation will start. Click on the button "Delete".

Rice. 11. Product removal

Wait for the removal to complete, click "Close".

If removal using the standard mechanism fails, do not worry, this is only removal using the standard method. Next, the system will forcefully remove all its components.

Rice. 12. Complete removal

After standard way uninstallation, the system will prompt you to reboot the system. Opt out by clicking the button "No".

Rice. 13. Refusal to reboot

After standard removal Reg Organizer will offer to find traces of the deleted program. Click "Find" to start searching.

Rice. 14. Search for traces of the program

Reg Organizer will detect traces of VipNet and offer to remove them. Click on the button "Delete".

Rice. 15. Removing traces of VipNet CSP

Click the button "Ready" to complete the removal.

Rice. 16. Completion complete removal programs

Now all that remains is to clear the operating system registry from the VipNet CSP program

Step 4. Clean up your operating system registry using Reg Organizer

To clean the registry, on the left side of the Reg Organizer window, select "Registry Editor".

IN open window editor, look for traces of the program in the registry. To do this, enter in the search infotecs and press the button "Start Search".

Rice. 17. Registry Editor

After completing the data search, click the button "Mark all" And "Delete entries".

Wait for the deletion to complete and repeat the same steps with the search entry vipnet.

At this stage, records about the ViPNet CSP encryption program are completely removed from the system. As a final step, restart your computer and you can begin installing the ViPNet CSP crypto provider program.

Reinstalling the program on your computer

Step 1. Download ViPNet CSP encryption tool

Rice. 19. Version selection

In the next window, select a product "ViPNet CSP".

Rice. 20. Product selection

On next page select the distribution version to download.

If you have Windows 10, in the section "Beta versions" Only version 4.2 distribution is available.

If operating system below Windows 10, in the section "Free Products" We recommend choosing version 4.0 distribution.

Rice. 21. ViPNet CSP versions

To download the distribution, please provide contact information: Full name. And email. Agree to the terms of the EULA and enter the characters from the image. Click the button "Send request".

Rice. 22. Application for downloading the distribution kit

Rice. 23. Letter from webmaster

Step 2. Install the program

Open the downloaded archive and run installation file. The ViPNet CSP installation wizard will open.

Rice. 25. License agreement

Place the cursor on the item "I accept this agreement" and press "Continue".

In the next window, click on the button "Install Now".

Rice. 26. Installing ViPNet CSP

Wait for the program installation to complete. Upon completion, the system will prompt you to complete the installation, click on the button "Close".

Rice. 27. Completing the installation

Step 3: Restart your computer

After closing the installation window, the system will prompt you to restart your computer. Restart your computer.

After restarting the computer, launch the ViPNet CSP program from the desktop shortcut.

Step 4: Register the program

After restarting the computer, the ViPNet CSP program will offer to register it officially, otherwise it will work in demo mode for 14 days.

If the ViPNet CSP version is 4.2 – item “Launch ViPNet CSP”, and then close the program window. And forward the report to the Pension Fund.

If you have installed ViPNet CSP 4.0, select “Register ViPNet CSP” and press "Next".

Rice. 28. Program registration

In the next window, select registration “Via the Internet (online)” and then click "Next".

Rice. 29. Method of requesting registration

In the next window, be sure to enter your email and serial number(indicated in the letter). The remaining fields are optional.

Rice. 30. Registration data

The system will register the product and notify you about it. Click "Ready" to complete.

Rice. 31. Completing registration

Now re-send the report to the Pension Fund.

If the problem cannot be resolved, contact technical support.

Everything described below is suitable for Vipnet Client both versions 3.2 and 4.3. The principle is the same.

Depending on the reasons for the transfer and the requirements for it, you can choose one of two methods:

"Clean" installation of Vipnet on new computer, followed by loading the key distribution (*.dst) that was used on the old computer;
Installing Vipnet on a new computer, with preliminary copying of the configuration files and archive of program letters from the old computer.

The first method is how to transfer Vipnet Client to another computer

The first method can be used if there are no complex settings on the node, and letters saved in VipNet “Business Mail” are not important and do not need to be stored, or when there are no letters on the node at all.

As you understand, this method involves the usual installation of VipNet Client on a new computer. The only thing you need to do is load it into the program key distribution (*.dst) of the network node that was used on the old PC. It is best to ask the VipNet network administrator to generate and issue you a new distribution, but you can try to use the one that was given to you initially, if it is not out of date.

If you don’t know where your distribution is (this happens), and the administrator is in no hurry to send you a new one, then proceed to the second method.

So, the first way to transfer VipNet to another computer:

Disable old computer from local network or completely turn off Vipnet Client on it. Two identical nodes cannot be in the same node at the same time virtual network Vipnet;
Install Vipnet Client on a new computer;
Install the host key distribution in Vipnet Client? which was used on an old computer;
Set the required VipNet Client settings;
Now, if everything works, you can remove Vipnet Client from your old PC.

The second method is how to transfer Vipnet Client to another computer

The second method to transfer Vipnet Client is suitable if you need to transfer all program settings and emails from an old computer to a new one. It consists of copying the configuration files to a new computer and installing VipNet Client on top of them.

Everything is simple here. You need to copy the folder “%ProgramFiles%\InfoTeCS\ViPNet Client” to the same place on a new computer. And then install Vipnet Client the same or more new version , in the same folder.

Important - in the same folder! If on your old computer VipNet was installed in “C:\ Program Files\InfoTeCS\ViPNet Client", then you need to install it in “C:\Program Files\InfoTeCS\ViPNet Client”. And if the installation program offers “C:\Program Files(x86)\InfoTeCS\ViPNet Client” as the installation path, then this needs to be corrected manually.

The installation procedure, in this case, may look like this:

On the old computer, completely disable Vipnet Client;
Copy files and folders from the directory of the old computer “C:\Program Files\InfoTeCS\ViPNet Client” to the USB flash drive;
Create a folder on the new computer “C:\Program Files\InfoTeCS\ViPNet Client”, copy files from the flash drive to it;
Get started Vipnet installation Client, specify the folder “C:\Program Files\InfoTeCS\ViPNet Client” as the path to install the program.
Restart your computer;
Make sure everything works. Remove VipNet from your old computer.

Nuances

It is not necessary to copy all the files from the “%ProgramFiles%\InfoTeCS\ViPNet Client” folder, but it is more convenient. In fact, it is enough to copy only the following files and folders:

\d_station(key info);
\databases (key information);
\Protocol (if you need protocols for messaging sessions);
\TaskDir (if you need files received via file exchange);
User key folders, usually \user_AAAA (where AAAA is the hexadecimal ViPNet user identifier). The user keys folder may coincide with the folder where ViPNet Client is installed, then you should copy the \key_disk folder.
\MS (current archive of Business Mail letters);
\MSArch (default Business Mail archive folder);
autoproc.dat (autoprocessing settings);
wmail.ini (Business Mail settings);
AP*.TXT files: APAXXXX.TXT, APCXXXX.TXT, APIXXXX.TXT, APLXXXX.TXT, APNXXXX.CRC,
APNXXXX.CRG, APNXXXX.TXT, APSXXXX.TXT, APUXXXX.TXT (where XXXX is hexadecimal
network node identifier);
infotecs.re (license file);
iplir.cfg, iplirmain.cfg (configuration of open and closed network Vipnet Monitor);
ipliradr.do$ (configuration of filters for the open and closed Vipnet Monitor network);
linkXXXX.txt, nodeXXXX.tun (where XXXX is the hexadecimal identifier of the network
node);
mftp.ini. (MFTP module configuration)

If, nevertheless, you need to install VipNet Client on a new computer in a different folder, in a different path:

It happens that there may not be enough space on the logical drive C:\ of a new computer for large archives of letters. Then you can copy the email archives to another logical drive, and specify the path to them manually. This can be done as follows:

In the wmail.ini file, specify the path to the mail archive storage as the value of the MSArchDir parameter;

Although the version is already outdated, it Many people use it and naturally encounter problems. To begin with, what is this program for - to communicate with another computer via the Internet, both over a local network and, of course, with data protection. And since data protection is ensured, then this program must be installed wisely (we are not installing a browser), where any little thing leads to the impossibility of installation or setting up a connection.

It happens that yesterday they worked fine, but today nothing works.
The first thing we need to remember is, didn’t we install what we did yesterday? There are cases of installing other programs that interfere with those already installed - in this case, the option with de installation (deleted) recently installed program, or rolling back the system to an earlier state where the program was already running.

It was a retreat. Now let’s look at the problem that came our way with the error diagnosis “unauthorized modified files detected”. Searching for this error on the Internet(THE HINT THAT HELPED US) They found out that with a 90% probability there was a light surge or they didn’t wait for the work to complete - they turned off the computer.
It was possible to revive it simply by taking the archive or initial configuration files into the folder C:\Program Files\InfoTeCS\ViPNet Client\log\data\ses of the ses.cfg file and, in addition, all the contents in the folder. Hallelujah it worked. We recommend making a copy of the resuscitation program for the future.

But this turned out to be not enough. Mistake " Unauthorized modified files detected "we fixed it, but there was no connection with the VIPnet, we had to work hard, Honestly speaking decently. The fact is that we knew about the strict requirement in VipNet that the computer correspond to the current time; naturally, the local time and the computer time were checked almost second by second.
The support service recommended reinstalling the program (Uninstall, delete the folder with Program Files, reboot, install again) - STANDARD EXCUSE ALL THE WAY OUT. Also not our case. And the second time, a more adequate specialist came across the service - he was not lazy and checked our connection and stated that the TIME ZONE was INCORRECT.

By the way, this is quite common problem- and the solution is simple in the settings windows set the correct time, remove the transition to winter time and back, disable synchronization with time.windows.com. We check our region by time.

Very often people come to our page with a question - vipnet is not included, it’s an error

Several solutions. Firstly - at reinstallation The VIPnet client folder with C:\Program files (x86) must be deleted, you can clean your computer from garbage using Ccleaner or other utilities, reboot and re-install.

This might also help- in the VipNet Client Monitor launch window, select “Settings” and perform “Primary initialization”, wait to continue automatic installation. If nothing happens, look in the "Temp" directory for a file like abn_xxxx.dst. If the file is not detected, then all contents are deleted.

The third option can also help, but not in all cases, but it’s worth trying to start with it. This is a system rollback (restoring to a system save point) to the moment when the system was working correctly.