System error when ordering on Aliexpress. System error no privilege on Aliexpress: how to translate into Russian? What does System error no privilege mean on Aliexpress? Failed payment: reason - Aliexpress system error

Errors when paying for an order on the Aliexpress website (error codes)

Error code: IPAY_RS_10001_2606- The card was rejected by your bank. Check if your card is valid or use another payment method.
Solution: Check the correctness of the entered data; if the error occurs again, contact your bank (call your bank).

Error code: IPAY_RS_10001_2917- unable to pay for the order. Reason: Contact your card issuer.
How to solve the problem: You will need to call your bank (which issued the card) and ask to enable online payment on the Internet.

Error code: IPAY_RS_10001_2906- Sorry, the payment was not completed. Reason: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try paying again. If the problem persists, please contact Alipay support (which serves Aliexpress).
How to solve the problem: This error usually occurs when paying for an order with a Visa or MasterCard plastic card, sometimes when paying using a Qiwi wallet. and this is usually due to system load, system updates or technical work in the Alipay payment service.

I advise you to try to make a repeat order or a completely new order. I also recommend trying to use a different browser, pay with a different card, change the quantity of an item, or try to buy the same item from another seller. If all these methods do not help, then try paying for the order later.

Error code: IPAY_RS_10001_2618- Sorry, the payment was not completed. Reason: The operation is not authorized by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact the bank that issued the card or use another payment method.

How to solve the problem: This error may occur if you pay for your purchase with a Visa Electron or Maestro salary card. In this situation, you can call your bank and find out if it is possible to pay for purchases on the Internet and ask to enable this function/service (the phone number is located on back side cards or on the official website of the bank). If there is no such function, then I advise you to additionally issue a Visa/Mastercard and, when registering, tell the bank employee that you need the card to pay for purchases in online stores.

Error code: PAY_RS_10001_2621- Payment rejected
How to solve the problem: If this error occurs, you need to make sure that you are using the correct card for payment or contact your bank's support service. Make sure that you have selected the correct card type in the payment methods menu on Aliexpress before paying.

Error code: PAY_RS_10001_2626- the order amount exceeds the limit/limit
How to solve the problem: if such an error occurs, check the limit on the card/wallet for the selected payment method; usually limits can be set by your bank for Visa/Mastercard cards (you need to contact your bank and increase the limit). If you did everything correctly, try paying again or try a different card or another payment method.

Error code: IPAY_RS_10001_2903- The order amount exceeds the permissible card payment limit.
How to solve the problem: contact the bank's technical support (the telephone number is indicated on your bank's card or on the bank's official website) - tell them to increase the limit on payments from the card. This happens if you want to buy something expensive, sometimes the limit for withdrawals from ATMs per day is for example 3000 rubles, hryvnia, tenge, dollars or euros, and for payments on the Internet the default limit can be much lower, usually these limits are set for security .

Error code: IPAY_RS_10001_2911- Too many transactions in a short period of time or suspicion of fraudulent transactions. The payment was rejected by your bank.
Solution: If your card is not stolen, then you may have used an ATM several times that day or paid for something on the Internet several times. Some banks have default limits on the number of transactions per day or a limit on the amount per day. In general, call your bank and they will sort everything out in 5 minutes, technically. The bank's support works around the clock, the contact number is on the back of your card, they have all the information about rejected transactions, so just briefly tell us what you did and what you are going to do (for example: I want to buy something on the Internet, errors appear and I can’t pay )

Error code: IPAY_RS_10001_3007- The card number you provided is invalid. (Error code: IPAY_RS_10001_3007) If this error occurs, you must ensure that you are paying with a valid credit card. If the problem persists, please try again using a different form of payment or contact the bank that issued your card.
How to solve the problem: It is necessary to check the validity period of the card, as well as the entered numbers from the card, first and last name (entered in Latin letters). If this doesn't help, there is a phone number for your bank on the back of the card, and customer support is usually available 24 hours a day.

Error code: IPAY_RS_10001_3010 Invalid security code.
How to solve the problem: Check the entered security code (CCV2 code), it is located on the back of the card where the signature is and consists of 3 digits, enter it in the appropriate field when filling out the data and try payment again. If this code is not on your card, call your bank (your bank's phone number is on the back of your card) and find out if you have the opportunity to pay for goods via the Internet and what you need to enter instead of the CCV2 code.

Error code: IPAY_RS_10001_3012 Not enough money
How to solve the problem: If this error occurs, make sure that you have money on your Visa/MasterCard card; you can also try using another card with money for payment. If it doesn’t help, use another payment method or top up your card or top up your wallet (WM, Yandex money, Qiwi), also don’t forget that you can pay through a bank or Western Union.

Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
How to solve the problem: Make sure you are using the correct Visa/MasterCard and also try contacting your bank. This error occurs if payment on the Internet is not available or if you use cards other than Visa/MasterCard, but cards such as Maestro, American Express, etc.

Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Try paying again. If the problem persists, please contact Alipay customer service.
How to solve the problem: try to pay later, perhaps the payment server is overloaded, so the payment did not go through. Sometimes changing the browser helps, you can also try paying with a card from another bank.

Error code: IPAY_RS_7777- Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try to pay again. (Error code: IPAY_RS_7777)

How to solve the problem: This error often appears when paying for an order via mobile. Aliexpress app Mobile, try updating it or paying for your purchase via your computer/laptop. If this error appears on your computer, you can try changing your browser or just wait and try to pay later.

Often the IPAY_RS_7777 error is associated with Sberbank of the Russian Federation cards; when paying by card, one-time SMS passwords are additionally required, but in order for them to arrive, you need to connect mobile banking, contact the bank and your issue will be resolved quickly.

Error code: IPAY_RS_7032: the bank’s payment system is overloaded
Solution: I called the bank, they said that due to promotions on Aliexpress (a large number of requests), the payment system of the bank, which transfers money to Aliexpress, crashed and advised me to try to pay later.

Error code: ISC_RS_5100102051- An error means that for security reasons this process cannot be continued. If you make a payment with your card and the page shows this error code, it means that your payment was declined for security reasons and it is recommended to use other payment methods other than the card. (perhaps you have several cards and pay for purchases with different cards or someone else’s cards).

In order to resume the possibility of paying with Visa/MasterCard cards, you need to write a letter to [email protected] with the subject "Aliexpress Order Verification", the following documents must be attached to the email: If you used a personal card for the transaction, please send a copy of your ID or passport or if you used a corporate card credit card(company card), you also need to attach a copy of the business registration.

Error code: ERR_EMPTY_RESPONSE- Occurs when trying to log in to the site.
How to solve the problem: This can be solved by clearing the cache in the browser.

Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order- order duplication.
How to solve the problem: Perhaps the order has already been paid, try to go and look at this information in the My Orders section. If the order has not been paid, you can try clicking the pay button which will be next to the order.

Error: Your account is temporarily unavailable due to security reasons- The account was blocked. Most likely you have not activated your account on Aliexpress, so your profile is blocked.

How to solve the problem: A link to activate your account will be sent by email when registering on Aliexpress. The link is active for 3 days, after which the account is blocked. But don’t worry, now Aliexpress has already lifted these restrictions, just search in your mailbox and find the account activation letter and follow the link provided in the letter. If you couldn’t find the letter, then there are a couple more ways to activate your account on Aliexpress.

If you manage to log in with your username and password, then go to the My Aliexpress section, then edit your profile, then click the edit button and only then will you see a button next to the email “click here to confirm” to resend the activation letter, this way you can confirm your address email(e-mail). If you can’t log into your account at all, then under the error message there will be a link with the words “Appeal for account reactivation”, click on it, fill out the form and within 5 days you will receive a link to activate your account.

Error: Reason: An unknown error has occurred. Solution: Please try again later.- unknown error
How to solve the problem: Log in again, this happens for various reasons, perhaps the session time has expired or there is simply a glitch on Ali’s website.

Error: Error 404- page not found, product or seller’s store has been deleted or does not exist
How to solve the problem: This error happens in several cases - if the seller’s store is deleted, the product is deleted, or you simply come across an outdated link to the product.

If, for example, you bought a product, and the seller does not send the order for a long time, the parcel takes too long or the order protection time is running out and you want to contact the seller and when you go to the page with the seller’s store you get a “404 error”, then you can safely open dispute, although you can try to write to the seller by clicking on the corresponding icon with the seller’s name in the My Orders section next to the purchased product. In principle, it happens that the product is sold out and the seller can remove the product, then this is quite normal.

Still have questions? ask your question in the technical support online chat or write it below in the comments

When making purchases on Aliexpress, sooner or later you may encounter a problem related to payment and begin to look for the answer to the question - why can’t I pay for my order on Aliexpress. In order to get rid of this error, you must first figure out why it arose. Now we’ll look at the most common ones and try to figure out how to fix everything.

There are various reasons for payment errors. This may be due to:

• Aliexpress platform (its workload);
• specific payment system;
• and the fault of the buyer himself.

What to do if payment on Aliexpress does not go through

Most often, the order is not paid precisely because of server overload (during sales and promotions), but there are other possible reasons.

Another common problem is that the code to confirm the action (payment) was not sent to you. The reason for this may be loads or technical. operation of your payment system or bank.

Even if the code has arrived and you have confirmed the money transfer, it is quite possible that the order status does not change after payment. In this case, you need to do the following:

• check whether the money has been debited from your account/wallet. If yes, then the order has most likely already been paid and is awaiting verification, no need to worry, wait a little;
• if the money is not touched, then the server is “loaded”. Re-payment will help;
• if re-payment also does not help, try using another payment system, or wait a while and try again.

If, due to the loading of the site, you accidentally paid for the order twice, there is no need to panic - within a few days the money will automatically be returned to the wallet from which the purchase was made.

Payment does not go through - problem on the buyer’s side

It often happens that the buyer makes erroneous actions when paying, as a result of which the money is not credited. If the payment fails, many people start to panic, but in reality there is no need to do so. You need to understand what you did wrong.

Here are some common reasons:

• many payment systems and banks have a limit money spent per day/month. If this limit has been exhausted, that is, a certain amount has already been spent or the purchase price exceeds the allowed limit, then you will not be able to pay. You need to contact the technical support of the bank or payment system and ask to increase the maximum limit or, if possible, go to your personal account and increase it yourself;
• some cards do not allow you to make payments outside your country. If you try to send money to a Chinese bank account, the card will simply be blocked. In this case, you again need to contact the bank employees and enable the online shopping function. Cardholders with support often encounter this problem. high level protection;
• quite possible payment system/bank is heavily loaded and payment cannot be made at this time. If you do not want to pay using another method, you will have to wait.
• there is not enough money on the balance sheet. You need to check your balance in advance, maybe there really isn’t enough money for a specific product. But what could be the reason if, for example, a product costs 200 rubles, and there is just this amount in your wallet, that is, there is enough money? Don't forget that many people charge a payment fee. So before purchasing, make sure you have enough money for both the product and the commission;
• The bank refuses to process the payment. The reason for this may be the card is blocked or its validity period has expired. A card can be blocked if they are suspected of fraud or hacking;
• Oddly enough, but the reason for the incorrect payment maybe even a browser. Try deleting your browser history or make payment through a different browser;
• maybe you payment information was entered incorrectly, such as card or wallet number, owner's name and other data. Be sure to double-check them and try again;
• In addition to the maximum amount of money spent, some banks also limit maximum quantity transactions per day. If you have made, for example, 10 payments per day, and the bank does not allow more than 10, then when you try to pay, the card will be blocked, or the payment simply will not occur, depending on the level of protection;
• if you make a payment from mobile application and the payment is not processed, try from your computer. Really, mobile version Aliexpress has some problems with payment, so don't panic and try to transfer funds to your computer/laptop.

Can't pay - site problems

As stated above, an unsuccessful payment may occur due to a system error in the Aliexpress online store itself. Why? It is very likely that the site is being updated or The payment function itself is not available due to the addition of new payment options. In this case, there is nothing left to do but wait a while and then try again.

If you have waited several hours or even a day, and the problem does not disappear on its own, in this case you should contact technical support. online store support. There, professionals will contact you and help you sort out the problem.

I can’t pay for goods on Aliexpress: other problems

Other reasons why you cannot make a payment:

• rarely, but it happens that payment does not come out due to the fact that you haven't confirmed yours yet account . The code with the letter is sent to the user’s email specified during registration, and if you do not confirm it, various restrictions may arise, including the possibility of making purchases. Find the registration letter from Aliexpers in your email inbox and confirm registration;

• may pop out error 404, that is, such a page does not exist. This problem is often associated with the seller and if you can’t purchase from one, you can buy the same product from another. To solve the problem, you need to write to the seller and wait a while until the error is automatically corrected.
• Aliexpress can suspect you of fraud. Due to this, they may freeze your page for security reasons. This problem occurs if you entered your payment information incorrectly several times and there were unsuccessful attempts to make a payment, so be careful. And you can unfreeze the page using those. support, where you need to send a “scan” of your passport, a copy of your bank statement and other information. The support service will provide you with the necessary information.
• Also, “double payment” may affect the order status. Money transfers are carried out at a certain interval, and if you accidentally paid for the item twice, this may cause an error. In any case, the money will be returned, and the seller will send the order, you just need to wait a few days;
• Maybe no access to Ali. This can happen either due to the fault of your provider or the fault of the store itself. These problems are related to DNS, usually after some time (maximum 24 hours) the problem will be automatically corrected. If not, try logging in through your mobile phone or any other device with a different connection.
• the reason may be blocked account. There can be many reasons for blocking, including fraud by the seller, account hacking and much more. You will need to restore your account, if possible, and after only this, you can make a payment.

Why doesn't payment from the Sberbank Maestro card go through?

Can't pay via card? The problem may be that some cards have restrictions, for example the Sberbank Maestro card. This card has a good level of protection. To pay for purchases abroad, you need to contact bank employees in advance with a request to enable certain functions of the card: for making payments outside the country, as well as the ability to make transactions in online stores.

Often it is the owners of such bank cards points encounter problems with payment. If you have this function enabled, but you cannot pay for the order, check for the problems described in the section Problem on the buyer’s side.

Let's sum it up

There can be many reasons, some can be corrected automatically or using the above steps. In any case, try to find a solution.

Sometimes errors occur during payments on Aliexpress. Let's discuss the main ones.

Navigation

For newcomers, we suggest that you familiarize yourself with the rules for using the site in the article “ «

Sometimes when paying for purchases on the site Aliexpress problems arise and in this article we will look at why this happens. Each error has a specific code, by which you can understand what exactly is preventing you from making a payment. So, below you will find a list of the most common mistakes but Aliexpress.

IPAY_RS_10001_ 2606 - the bank did not accept the card

The bank did not accept your card. Make sure performance cards and whether all the information is written correctly. If everything is fine, contact banking specialists if the payment still does not go through.

IPAY RS 10001 2618 - service overload

Considered one of the common errors appearing on Aliexpress, since the service processes thousands of payments every minute, and during peak hours the number of users grows sharply and congestion service Try again.

IPAY_RS_10001_ 2616 - there are not enough funds in the account

There are not enough funds in the account. Accordingly, deposit the required amount into the account and pay the bill.

IPAY_RS_10001_ 2618 - payment cannot be processed

Payment cannot be processed. This means that the bank did not allow you to carry out the transaction. Check reality And performance cards . If everything is fine, then call the banking specialists. Or pay using another method.

• This happens when using Visa Electron where the salary is transferred, or Maestro.
• The solution for you is to call the support service of the bank where you received the card and check whether you are allowed to make payments via the Internet.
• If this option is not activated for you, then I asked you to enable it.
• As for the cards Maestro, then they do not allow you to pay everywhere.
• So it’s better to get yourself an additional card with a payment system Visa or MasterCard.
• By the way, during registration, tell the specialist that you plan to pay her online.

PAY _RS _10001 _ 2621 - payment declined

• Payment Rejection. Make sure you are using the correct card to make payments or call your bank. Aliexpress works with cards Visa And MasterCard, and also, before you pay for anything, you need to select the type of card in a special menu.
• For example, there have been cases when, when paying through MasterCard, people chose Visa and accordingly no payments were made. Therefore, you should be careful.

PAY _RS _10001 _ 2626 — purchase amount limit exceeded

• Exceeding purchase limit. Here you need to find out what payment limit is set for you, or the bank itself can set a card limit for you.
• Then contact the bank specialists to increase this limit.
• If everything is done correctly, then make the payment again, or take another card or choose another payment method.

IPAY _RS _10001 _2903 - l The number on the card is not enough to make a payment

The limit on the card is not enough to make a payment. Call your bank's contact center.

• Here specialists work around the clock, and they are able to solve many problems in a few minutes.
• Just explain to them that the limit on making card payments for you will be increased.
• This happens when purchasing expensive products. For example, you can withdraw a maximum of 1000 rubles from an ATM, but for payment via the Internet it can be very different, and downward.

IPAY_RS_10001_ 2906 - payment not accepted

Payment not accepted. This indicates temporary unavailability of the system. Repeat the payment again. If there is no effect, contact service specialists AliPay.
As a rule, the code is displayed when making payments by card or QIWI- wallet All money transactions are serviced by the system AliPay, which belongs to Alibaba Group. And it, in turn, includes Aliexpress.

• It is worth saying that, according to system specialists, the server for accepting payments from bank cards is not always stable and therefore payments may not be made.
• In some cases, the reason is system overload, system update or technical work on Alipay.
• What to do in such a situation? Try to re-order the product or even make a completely new order from the page with the product you need by clicking the button "Buy now".
• You can also change the browser, map, number of product units, or even the store. If this does not help, then make the payment later.

IPAY_RS_10001_2911 - suspicion of fraud

Making a large number of transactions in a short time or suspicion of fraud.

• Here your bank won't let you make the payment.
• Some of them is installed standard limit on payments or restrictions on amounts.
• Here you need to call the contact center specialists and explain the situation.

IPAY_RS_10001_ 2917 - payment cannot be completed

Unable to complete payment. You need to call the contact center and activate the ability to make online payments via the Internet.

IPAY_RS_10001_ 3007 - card number is invalid

Card number invalid . First, make sure that you wrote it correctly and that it has not expired. If the error is Aliexpress it still pops up, change the payment method. If there is no effect, contact bank specialists.

IPAY_RS_10001_ 3010 - incorrect security code

Incorrect security code. This number is written on the back of the card and has three numbers. If you don't have it, call the bank's contact center and ask if you can pay online and find out the code.

IPAY _RS _10001 _3012 - n there are not enough funds

Not enough funds. Accordingly, check that you have enough money in your account or change the card. If this does not help, then pay for your purchase using another method.

IPAY _RS _10001 _3017 - b the bank does not give permission to make a payment

The bank does not authorize the payment. Check that you are using the correct card and contact your bank's contact center to resolve the problem. Usually this situation occurs when using a card other than the MasterCard or Visa system.

IPAY_RS_ 520000500 - sorry, payment failed

Sorry, payment failed. The reason, again, is the unavailability of the system. Repeat the operation. If the same thing happens again, write to Alipay specialists.

• In addition, you can try to make the payment later, since the system may simply be overloaded and therefore could not accept the payment.
• Sometimes changing the browser or map, if available, can help.

IPAY_RS_ 7032 - overload in the bank’s payment system

Overload in the bank's payment system. It happens that when carrying out grandiose promotions, the payment system of the bank that is used breaks down Aliexpress. So you just need to make the payment later.

IPAY_RS_ 7777 - order processing is temporarily impossible

Order processing is temporarily unavailable. Mainly appears when used to pay from a mobile application.

• Then update it or make a payment via PC.
• If the same thing is displayed to you on the last one, then wait a little and repeat again.

In almost all cases, the failure occurs when the card tries to pass authentication, but its ability to make payments on the Internet is disabled. Now all you have to do is call the bank and resolve the issue regarding the service. It is usually turned off for security reasons, so that someone does not take your card and accidentally send all the money to something - someday.

Also often error flies out at those, Who enjoys cards Sberbank , So How For confirmation operations comes disposable password, A For this must be connected Mobile bank. Respectively without code from sms And payment carry out Not it will work out.

ISC _R.S. _5100102051 - for security reasons the process cannot be continued

By considerations security process it is forbidden continue . If You pay with his cards And You collided With given mistake, This speaks O volume, What payment rejected And to you necessary try another method For payment except cards.

To to you again pay for goods card, write on security@aliexpress.com letter With topic « Examination By order on Aliexpress « . Invest there photo cards, passports And document O registration business, If paid You corporate by card.

• But And This Not end. You should prove, What map And Truth yours, That's why besides photo With both parties, necessary attach more And extract from jar, Where There is Although would one transaction By Aliexpress . Although, extract give Not Necessarily, But she stands weighty argument, What map And Truth yours.
• By the way, V last time, given error more often appeared at Crimeans at carrying out payments any ways. IN such situations Can to correct region And pay, A Then ask seller change his V address delivery on loyal.

Better By the way conduct payments With PC. More, How for option, Can try payment on English versions, This Sometimes helps do payment without errors.
IN last time With such problem often encountered residents Crimea And That's why at payment recommended at first change region on any another, A Then ask seller change his back.

By the way, By recent data became known, What Chinese can calculate Crimean By IP, That's why except shifts region better use anonymizer, proxy or services By shift IP. Due to This harsh increasing orders from Crimea, A Also from—for permanent problems on his territories, What affects on terms delivery.

An unknown error has occurred. Solution: Please try again later - unknown error

Unknown error . Complete order again. This happens at failures site or completion sessions.

IMPORTANT! Before how conduct payment again, at first check, What funds Not gone V payment.

For example, at you V orders already There is given product And He more Not paid, A You produce payment there, Where his found. That's why find product V « my orders» And execute surgery his there.

Error 404 - page not found

Page Not found , product or shop Not exists or deleted. If at you wrong written link, or shop or product And Truth deleted, That lights up like this error. Or at you link already outdated.

TO example, You done purchase, A salesman Not in a hurry send her, or packagecoming Very for a long time, A soon will end protection buyer, And You want talk With seller And at opening store pops up given error.

Then start dispute. Although, Can try contact To to the seller through « My orders» .

Sometimes product sold out And deleted, A Here If No himself store, That, Maybe, to you got caught deceiver And administration Aliexpress on one's own will return to you funds. Although For greater confidence better All—after all start dispute .

Video: Aliexpress - How to place an order, mistakes and how to avoid them?

You may encounter that the site suddenly informs you of an error accompanied by a message special code identifier. Some users encounter such problems quite often, others only occasionally. There is no pattern here. An error can appear at any time: searching for a product, paying for it, placing an order, etc. This article will help you not to get confused if you encounter a similar situation.

As we noted above, any failure while using the site is accompanied by a system message containing basic information about the error, or simply its code, which you can easily decipher using the information below and immediately familiarize yourself with the solution options.

So, here are the most common system errors.

Problems at the order formation stage

As a rule, most of the questions that arise are related to the inability to access the site.

The simplest error known to all Internet users appears when trying to navigate to an address that does not exist.

Code: 404

Solution. Specify correct address, if possible, or use the context search function by entering key words for the page you are looking for.

Code: IPAY_RS_520000500

Explanation. A message about the temporary unavailability of the system - usually due to some technical nuances.

Solution. Wait a while and try again. The problem usually resolves itself and does not require seeking help. If the error persists, you will have to contact technical support or try logging into the site from a different browser or even from a different computer.

If an error appears at the order payment stage, try changing the payment method - the problem may be related to your card.

Code: ERR_EMPTY_RESPONSE

Explanation. A system message with this code appears when unsuccessful attempts log in to the site.

Solution. Clear the browser cache, that is, delete copies of previously viewed content. This can be done manually via navigation systems either with the help special programs, designed to clean your computer from outdated and temporary files.

Code: Your account is temporarily unavailable due to security reasons

Explanation. Your account is blocked or not yet activated. When registering on the site, you must activate it within three days by clicking on the link sent to your email address.

Solution. Contact technical support and resolve this issue or create a new account.

Errors that appear when placing an order

Code: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order

Explanation. The order is duplicated as a result of a system failure. This happens if old orders are accidentally saved in the cart, and they are added to new ones.

Solution. If such an error occurs and repeats, you can pay for the product directly from its page without adding it to your order basket.

Code: An unknown error has occurred. Solution: Please try again later.

Explanation. Due to technical reasons, the order could not be processed.

Solution. Wait a while and re-order a little later. In the vast majority of cases, this turns out to be enough.

Payment problems

All errors that occur at the order payment stage usually have standard code, starting with characters IPAY_RS_10001_, followed by a unique set of four numbers indicating the type of problem. The most common error codes associated with the payment process.

Code: IPAY_RS_10001_2616

Explanation. There are insufficient funds in the account. The problem is simple and clear.

Solution. Top up your account, make sure there is now enough money in your account, then make the payment again.

Code: IPAY_RS_10001_2618

Explanation. The payment transaction is not authorized by the bank.

Solution. First, make sure that your card is in order, the list of transactions on it includes the function of paying for purchases via the Internet, and its validity period has not yet expired. If the problem persists, you should contact the organization that issued the card. If the decision is delayed in this way, simply pay for the order in any other way. Most often, an error with this code occurs when trying to pay for a purchase with Visa Electron and Maestro cards. To avoid such misunderstandings, it is better to immediately use Visa and MasterCard cards. If before this you paid with a Maestro card, and everything was in order, then this still does not mean anything, because... restrictions on its effect may apply only to certain types of goods.

Code: IPAY_RS_10001_2621

Explanation. The payment was declined.

Solution. The problem is solved in a standard way: make sure that everything is in order with your card, its validity period has not expired, and its functions are not limited. If you cannot find out the reason for the payment rejection, contact your bank's technical support.

Code: IPAY_RS_10001_2626

Explanation. The payment amount exceeds the limit.

Solution. Card payment limits are usually set by the bank. Most often, it is enough to simply contact the bank by phone and express a desire to expand (raise) your limit. If this method does not work, you will have to choose another type of payment.

Code: IPAY_RS_10001_2903

Explanation. The allowed payment limit for the specified card has been exceeded.

Solution. In principle, the solution is exactly the same as when an error appears with the code IPAY_RS_10001_2626. This error may also appear in the event of a simple lack of funds on the card.

Code: IPAY_RS_10001_2906

Explanation. The payment was not made due to temporary system unavailability. The error is very common and appears much more often than we would like. Occurs when paying for an order using Visa and MasterCard cards, and sometimes when using Qiwi wallet. According to many site clients, the problem has no logical explanation, but in fact the reason for it is the instability of the payment channel due to site overload or internal technical work.

Solution. Payments are being processed on the website Alipa system y, and with the constant appearance errors 2906 It is recommended to contact the technical support service of this system. The problem is that you will have to phrase your question in English, and not everyone can do this. Other options: choose a different payment method, try logging into your account from a different browser, or try simply restarting your computer and then making the payment again. Please note that the error occurs more often on weekends than on weekdays, which is explained by the increased activity of buyers in their free time.

Code: IPAY_RS_10001_3007

Explanation. The card number you provided is invalid.

Solution. Carefully check all your card details entered into the system for typos: every number and letter of your first and last name. Check to see if it has expired. If you are sure that everything is in order and the information is entered correctly, but the payment still does not go through, you will have to contact the bank and find out what is wrong.

Code: IPAY_RS_10001_3010

Explanation. The security code is incorrect.

Solution. A three-digit security code (CCV2) is printed on the back of the card. Make sure you enter it correctly. If this code is not on your card, contact your bank and ask whether your card is intended for paying for purchases online. If intended, then ask to know what data should be entered as a security code.

Code: IPAY_RS_10001_3012

Explanation. Lack of money.

Solution. Make sure that the amount on the card covers the cost of the order. If everything is in order, but the problem is not solved, you will have to choose another payment method: through electronic money systems, Western Union, bank transfer. You can simply use another card.

Code: IPAY_RS_10001_3017

Explanation. The issuer (the bank that issued the card) does not allow the transaction to be completed. Possible reasons: the card has not yet been activated, there is insufficient funds in the account, just a technical failure of the system.

Solution. First, you can try to wait some time and try again the payment the next day. It often happens that in this case the payment goes through. If all else fails, contact the bank to clarify all the circumstances or choose another payment method.

Sometimes errors that occur when paying for an order on the Aliexpress website are not related to the type of card used, but to the specific bank that issued it. In this case, the error code can be anything, and the reason will lie in the fact that the system does not allow cards from this particular bank. Similar situations, for example, were noticed with PrivatBank and OschadBank of Ukraine, while payments from cards of other banks went through without problems.

Delivery problems

Orders from Aliexpress are usually shipped within 1-2 days. Almost always, after dispatch, the buyer receives a tracking number for the parcel - it can be seen in your personal account, in the "My orders" section, among detailed information about the completed purchase (View Details). Find the item there tracking number/code, copy or write it down. Having this number, you can easily track the path of your order and its current location. This can be done using our tracker for tracking postal items.

Sending is carried out in many ways, incl. And not always typical. These are often small private carriers. Sellers usually do not disclose such shipping methods in the product description.

Be sure to keep in mind that not a single mail item enters the system immediately; usually this happens only 2-3 days after you receive the track number. If you still haven’t received the number or it turns out to be incorrect (this often happens), you need to contact the seller and clarify all the details. Feel free to contact the seller directly if you have any questions. There are cases when the order was not sent to the buyer on time due to the elementary forgetfulness of a particular person.

If it was not possible to find out the details from the seller, and the package still does not arrive, it is recommended to initiate dispute (dispute) on the Aliexpress website. Important: you have the right to open a dispute only if the transaction guarantee period has not yet expired. You should familiarize yourself with the duration of this period immediately after making a purchase - you will find information about it in your personal account, in the details of your order.

If a dispute is opened in a timely manner, you are in any case guaranteed to receive your money back or the product will be sent to you again. Please note that the dispute should not be closed until the problem is completely resolved, that is, until you directly receive the goods or money, because You do not have the right to reopen a dispute on the same order.

As practice shows, average term Delivery to Russia of orders from Aliexpress varies within 20-40 days. In fact, it could take two months, taking into account the sluggishness of the Russian postal operator. With the standard delivery option, you will receive your order after receiving the appropriate notification at the post office, the number of which you specified in the destination index.

If postal tracking systems show you that the package is already in place, but the notification still does not arrive, do not hesitate to contact post office, providing them with the tracking number of the parcel - perhaps your order has been in the mail for a long time, but the notification may have been lost.

Dear fans of virtual shopping and Aliexpress, by correctly using all the above information, you can reliably protect your money, and most importantly, your nerves and good mood. Happy shopping!