No connection dvc login error 624. Errors when connecting the VPN connection. Checking for assignment of the “correct” address
If an error occurs when starting a VPN connection, you need to remember its three-digit code. As a rule, errors have code 6XX ( errors associated with incorrectly entering a password, name or choice of communication protocol type and indicate that the network is working, but it is necessary to check the entered data), 7ХХ( errors associated with incorrect connection settings and indicate that the network is working, but you need to check the settings) or 8ХХ ( errors related to network setup problems or lack of network connection).
Below are explanations of some of the codes:
The encoding attempt failed because no valid certificate was found.
Causes: The VPN client is trying to use the L2TP/IPSec protocol to connect.
Advice:
Go to VPN connection settings-Properties->Network->VPN Type and select PPTP VPN
789
Incorrect VPN connection type selected
Advice:
Go to VPN settings connection and on the “Network” tab, from the “VPN Type” list, select “Automatic” or “PPTP VPN”. Try connecting again
800
Failed to create VPN connection. The server is unavailable or the security settings for of this connection configured incorrectly
Possible reasons:
1. Firewall blocks outgoing requests for VPN connections
2. There is no connection to local network.
3. someone changed the access attributes (instead of vpn - an international telephone number).
4. For some reason the request does not reach the server, i.e. Perhaps the gateway of your segment does not allow the request due to load or failure.
5. stack destruction
Advice:
1. In the firewall, you must open TCP port 1723 and IP protocol 47 (GRE), or, if required by the firewall settings, enter the IP address of your VPN server (IP is indicated in the client information)..
2. Check whether there is a physical connection (whether the network card lights on the back panel of your computer are on), whether network cable into the connector on the network card and in the outlet (if available). Then check if the local network connection is enabled. To do this, click the "Start" button, then "Control Panel", then "Network Connections". In the window that appears, find “Local Area Connection” and turn it on if it was turned off. Check TCP/IP protocol settings – Click “Start” -> “Run”. In the line, enter the command “cmd”, in the DOS window that opens, enter the command “ipconfig” - it should display your IP address, subnet mask and default gateway, if this information is not there it means that the local network is turned off or there is no physical connection.
3. Make sure that the VPN server address is correct in the VPN connection settings (VPN-Properties->General->Computer name or destination IP address).
4. Check the passage of the signal using the ping command to your gateway, and then to your VPN server.
Click the "Start" -> "Run" button. In the line, enter the command “cmd”, in the DOS window that opens, enter the command:
ping 192.168.100.254
ping 80.252.128.110 (10.255.255.32)
where in in this case 80.252.128.110 is the VPN server, and 192.168.100.254 is the gateway address. You can find out your access server and gateway address in the “subscriber profile” or using the “ipconfig” command (see point 2).
If in the DOS window that opens you see something like “ Specified node unavailable" or "The timeout interval for the request has been exceeded", then there may be problems on your computer or on the line. If the node responds at the specified speed (usually this happens quickly), then most likely the problem is with your computer. In any case, check the second point (2).
5. Destruction of the stack - a description of a certain general failure during the interaction of network components that make up the TCP/IP stack. The reasons for the occurrence may be damage to OS files (disk failure), invasion of viruses and Trojans, errors during reconfiguration (the distribution kit was not provided, the old driver network card before installing a new one). Corrected by restoration damaged files, virus removal, and Reinstalling Windows. Install and reconfigure the network components and VPN connection according to the network setup instructions.
Restart your computer. If the error persists, try deleting your current VPN connection and creating a new one using NetHelper. Check your computer for viruses. Remove recently installed programs, or undo recent changes to Windows settings, if there were any.
Errors 604, 605, 608, 609, 615, 620
Telephone book of the remote subsystem Windows access and the current Remote Network Access configuration are incompatible with each other.
Restart your computer. If the error persists, delete and re-create the VPN connection using NetHelper.
Errors 611, 612
Internal configuration Windows network incorrectly configured.
The internal Windows network configuration is not configured correctly. Restart your computer and make sure that the local network is functioning normally on your computer. If the error does not disappear, contact technical service. support.
The internal Windows network configuration is not configured correctly. In addition, the error may be caused by a lack of resources (memory) on your computer. Try closing running programs.
Error 617
Windows is in the process of connecting to the Internet, or an internal Windows error has occurred.
Wait a few minutes. If the connection is not established and the error persists when connecting again, restart your computer.
Error 619
The VPN connection security settings are incorrectly configured, VPN traffic is blocked on the way to the gateway, or the VPN settings have not taken effect.
In the properties of the VPN connection, open the "Security" tab - "Normal (recommended settings)" should be selected and the "Data encryption required (otherwise disable)" checkbox should be unchecked. Restart your computer and try connecting again.
You can also delete an existing VPN connection and create a new one automatically using NetHelper.
Error 624
The RASPHONE.PBK file is missing in (Windows folder)/system32/RAS or... Documents and Settings/(your user or all users)/Application Data/Microsoft/Network/Connections/Pbk. If the file is present, then try renaming it to something else, for example RASPHONE.OLD, you can also run rasphone.exe, it may help.
There is a ban on creating a connection. - Allow users to create new connections.
>Access to the folder Documents and Settings/All Users/Application Data/Microsoft/Network/Connections/Pbk is denied - Open access to the folder. But most likely the problem can be solved this way: uncheck the “Read Only” option in the properties of the Rasphone.pbk file.
Attention!!!
If you do not have administration skills operating system Windows, it is not recommended to perform the described actions yourself!
Error 629
This type of error occurs when there is no connection between your computer and the access server.
This error occurs if your login and password are already connected (remember if you didn’t let someone you know use your Internet), if not, then this connection is not broken on the server. To do this, wait 10 minutes, and try to connect again after this time... If nothing helps on the 3rd attempt, then I advise you to contact support.
Error 650
Server remote access doesn't answer. The Internet access server is unavailable.
Check whether "Local Area Connection" is enabled, whether the network card is working, whether the network cable is working, whether the client's IP address is set correctly in the IP connection settings.
Error 651
If you are connecting to a virtual private network (VPN), you may have configured the connection with an incorrect TCP/IP address, or the server you are attempting to connect to is not currently available.
Error 678
The connection could not be established because remote computer did not respond to the connection request. Follow these steps:
Check that the host name or IP address of the destination server is correct and try connecting again. To view connection properties, click required connection Right-click, select Properties, and then view the information on the General tab. For more information, contact technical support.
Connection attempts may be blocked network device such as a firewall, or as a result of network congestion. For more information, contact your administrator.
Error 691
Problem connecting to VPN.
There is no money in the user's account.
The login or password is incorrect.
The VPN server is incorrectly specified in the settings.
The client's personal account has been blocked in the statistics system.
Error 718
A PPP connection was initialized but could not be established because the remote computer did not respond in a timely manner or its response was invalid.>
Try entering the domain name and username in the following format: DOMAIN\username in the "Username" field and try connecting again.
Connection attempts may be blocked by a network device such as a firewall or due to network congestion. Please try to connect later. For more information, contact your administrator.
You may need to install updated drivers network card or other communications device. More information available from your equipment manufacturer.
Error 721
The remote computer is not responding.
This issue may occur if your network firewall does not allow GRE traffic. GRE is an IP protocol 47. PPTP uses GRE for data tunneling. To resolve this issue, you should configure your network firewall to allow GRE protocol 47. You should also ensure that your network firewall allows TCP traffic on port 1723. To establish a VPN connection using PPTP, both of these conditions must be met.
Error 735
The requested address was rejected by the server.
You have configured your VPN connection incorrectly to access the Internet. Most likely in the TCP/IP settings VPN connections you have registered a specific IP address when it should be allocated automatically.
Error 737
The local and remote computers participating in the PPP session are the same computer. This means that a device, such as a modem, on the line receives the reflected characters back. Try performing a reset operation on your devices.
For servers from other manufacturers, this may mean that remote server attempts to log in using teletypewriter (TTY) mode before connecting. Setting up the terminal when using it after establishing a connection can be done on the security tab
Errors 741 - 743
Encryption settings are incorrectly configured.
Error 769
Most likely, the network adapter is disabled in Device Manager.
Turn on the network adapter and try connecting again.
Error 789
Incorrect VPN connection type selected
Go to the VPN connection settings and on the "Network" tab, from the "VPN Type" list, select "Automatic". Try connecting again.
Error 800
Problem connecting to VPN
Possible reasons:
The firewall blocks outgoing requests for VPN connections, which in principle happens, but not so often.
For some reason the request does not reach the server, i.e. Perhaps the backbone equipment of your segment does not allow the request to pass due to a load or failure.
The server sends a response stating that it is impossible to connect because... There are currently a large number of simultaneous connection attempts from your account.
For some reason your set of equipment does not work.
Possible fixes:
Check that it is enabled and running at this point in time.
Check the signal passage using the ping command to the VPN server.
Restart your computer
If an error occurs when starting the VPN connection, you need to remember or write down its three-digit code.
As a rule, errors have the code:
6ХХ (errors associated with incorrectly entering a password, name, or selecting the type of communication protocol and indicate that the network is working, but it is necessary to check the entered data);
7ХХ (errors associated with incorrect connection settings and indicate that the network is working, but the settings need to be checked);
8ХХ (errors related to problems with network settings or lack of connection to the network. If errors in this series occur, contact support).
Error: 600, 601, 603, 606, 607, 610, 613, 614, 616, 618, 632, 635, 637, 638, 645
Description:
An internal Windows error has occurred.
Remedy method:
Restart your computer.
If the error persists, check your computer for viruses.
Uninstall recently installed programs, or undo recent changes to Windows settings, if any.
Error: 604, 605, 608, 609, 615, 620
Description:
The Windows Remote Access subsystem phone book file and the current Remote Network Access configuration are incompatible with each other.
Remedy method:
Restart your computer. If the error persists, delete and re-create the VPN connection.
Error: 611
Description:
Remedy method:
Restart your computer and make sure that the local network is functioning normally on your computer.
If the error does not disappear, contact technical service. support.
Error: 612
Description:
The internal Windows network configuration is not configured correctly.
Remedy method:
Similar to error 611.
Alternatively, the error may be caused by insufficient resources (memory) on your computer.
Try closing running programs.
Error: 617
Description:
Windows is in the process of connecting to the Internet, or an internal Windows error has occurred.
Remedy method:
Wait a few minutes.
If the connection is not established and the error persists when connecting again, restart your computer.
Error: 619
Description:
The VPN connection security settings are incorrectly configured, VPN traffic is blocked on the way to the gateway, or the VPN settings have not taken effect.
Remedy method:
In the properties of the VPN connection, open the “Security” tab - “Normal (recommended settings)” should be selected and the “Data encryption required (otherwise disable)” checkbox should be unchecked.
Restart your computer and try connecting again.
Check your firewall settings, and if you are not sure they are correct, disable it.
If your computer does not receive responses when using the ping command, there is a problem with the network and you should report the problem to support.
Error: 624
Description:
Prohibition on creating a connection.
Remedy method:
The file Rasphone.pbk is missing in (folder with Windows)/system32/RAS or ... Documents and Settings/(your user or all users)/Application Data/Microsoft/Network/Connections/Pbk, and even if it is there, then rename it to something else, for example RASPHONE.OLD, you can also run rasphone.exe, it may help.
There is a ban on creating a connection.
Allow users to create new connections.
“Start” - “Run” - gpedit.msc and figure it out there.
Access to folder is denied
Documents and Settings/ All Users/ Application Data/ Microsoft/ Network/ Connections/ Pbk - Open access to the folder.
But most likely the problem can be solved this way: uncheck the “Read Only” option in the properties of the Rasphone.pbk file.
Error: 629
Description:
The VPN connection was terminated due to poor connection quality or after unsuccessful negotiation.
Remedy method:
Error: 633
Description:
The modem is already in use or not configured for outgoing calls.
Remedy method:
A VPN device that should be used by the network cannot be opened.
Contact technical support.
Error: 635
Description:
An error has occurred in Windows.
Remedy method:
Try reinstalling the VPN connection, or reinstalling Windows entirely.
If all else fails, contact technical support.
Error: 642
Description:
Your computer is assigned a NetBIOS name that is already in use on the network.
Remedy method:
Change the computer name in the properties of “My Computer” in the “Identification” section.
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