Where is the package with the tracking code? Post office. How to track a Russian Post parcel

How to track registered letter, it is important for citizens who send or receive this type of mail to know. We will tell you how to control the forwarding of registered mail in this article.

How does a registered letter with notification differ from a simple sending?

The sender does not have to register regular letters anywhere - he simply places the correspondence in mailbox or hands it over to a postal worker for dispatch. A simple letter will be delivered to the recipient in his home mailbox. Unlike registered shipments Simple letters do not have a tracking number.

Whereas each registered letter (including those sent with notification), after registration, receives an individual identifier (tracking number, tracking number), which is entered by the post office employee in unified system accounting and control of parcels and is recorded in the receipt issued to the sender after receiving the letter at the Russian Post office.

Using this identifier, the shipment can be tracked at any stage of shipment. Any person who knows the tracking number for this letter can obtain information about the status of the shipment.

How to track (find) a registered letter by ID

On the Russian Post website, you can track a registered letter using the service located at: www.russianpost.ru/Tracking20 (identifier numbers should be entered without inserting spaces).

Don't know your rights?

To confirm his desire to find a registered letter by identifier, the citizen will also need to enter a control code consisting of 5 digits.

Due to high workload, post office workers do not always have time to enter information about items directly on the day the letter is registered at the post office. As a rule, information about correspondence is entered into the database only after 2-3 days. That is why citizens who try to check a registered letter on the day it is delivered to post office, often cannot find information about the shipment.

After receiving information about the status of a registered letter in this way, a citizen can subscribe to the data mailing - then he will be able to receive automatic notifications to the address email when the parcel status changes.

A subscription is issued after entering the user’s email address in a special line and confirming by clicking the “Subscribe to E-Mail Notifications” button.

Registered letter status

Registered letters sent within the Russian Federation go through several stages of forwarding, namely:

1. Arrival at the sorting center of the dispatch department.
2. Departure from the dispatch department sorting center.
3. Arrival at the sorting center of the addressee's post office.
4. Departure from the sorting center of the recipient's branch.
5. Arrival of the shipment at the place of delivery.
6. Delivery of the shipment to the addressee.

So, now senders and recipients of registered letters know that any shipment can be served by entering identifier data.

On the Russian Post website, you can check a registered letter by entering the identifier numbers in a special column on the tracking page. If you subscribe to the mailing list of shipment data, the citizen will be able to systematically receive the latest data on updates to the status of the letter.

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal services. Receives, sends and receives postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services such as individuals, and for business.

Russian and foreign online stores often send orders to customers using this postal service or integrate it with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, I organized express delivery and order pick-up points, reducing the time for issuing orders across Russia to 2-5 days. Some transport companies combine their cargo transportation capabilities with the vast resources of the national postal operator. Thus, she recently created a joint project with Russian Post called “Rural Delivery” for delivery to remote locations, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage of a sorting center will be built in Vnukovo and in 3 years the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion in the Russian-speaking market of such large Chinese stores, like , Banggood, as well as new players that are rapidly gaining popularity, and , have significantly increased the flow of incoming mail. Nevertheless, Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registered, a postal item is assigned a tracking number, with which you can track when it was sent, stages of movement and the date of receipt at the post office. The tracking service allows you to monitor the receipt of your shipment and is especially useful in resolving disputes with the seller in case of detected discrepancies. The recipient's name and address will help ensure that the parcel is coming for its intended purpose, and the weight of the item is to approximately estimate the contents of the attachment. The latest delivery status will inform the sender that the item has been successfully delivered.

In addition to simple letters, all other shipments within Russia are always sent as registered. Incoming international letters and small packages can also be sent as unregistered. In these cases, you can only rely on the integrity of the sender or seller and the absence of various excesses. In case of loss or failure to send a parcel without evidence of non-receipt postal services, neither sellers will refund cash for goods and shipping.

Tracking data will also help when filing claims for failure to meet delivery deadlines. The Russian Post website directly states liability for violating these deadlines.

Tracking Russian Post parcels by identification number

The barcode postal identifier (SPI) for domestic Russian Post items consists of 14 digits, where:

• the first six digits indicate the recipient's post office code,
• the next two digits indicate the month the barcode identifier was printed,
• numbers from ninth to thirteenth - unique departure number,
• and the last digit is the control digit.

After paying for the forwarding service, the cashier will issue a fiscal receipt, which, in addition to the standard cost and name of the service, will indicate the RPO number (registered mail), this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed separated by a space, but it must be entered without spaces.

It looks like this on a cash receipt:

RPO tracking is instant - upon acceptance, the post office employee enters information into the database, and the first status “Accepted at the post office” will appear when tracking Russian Post by ID immediately after sending. The postal identifier is an excellent tool for monitoring the movement, delivery times and weight at each stage of the journey of the delivered item.

Tracking Russian Post by international shipment number

For international postal items, the regulations of the Universal Postal Union have approved a unified track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the tracking number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the destination country by the track number.

Examples of departure numbers:

• CQ---US (CQ123456785US) – parcel from the USA,
• RA---CN (RA123456785CN) – small package from China,
• RJ---GB (RJ123456785GB) – departure from the UK,
• RA---RU (RA123456785RU) - internal number assigned to unregistered parcels when arriving in Russia.

How to track a Russian Post parcel

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and clicking the “Track” button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside Russia, track your track numbers on a simple parcel tracker website:

Important features of the work of Russian Post

Compliance with the requirements for the contents of the parcel and its packaging is a prerequisite for successful shipment. IN different countries these rules may vary slightly. For example, in Switzerland you cannot send horoscopes by mail. Some African countries cannot send shaving brushes of Japanese origin. And in the UK there is a special ban on sending parcels containing rubbish. But in general, the conditions below are typical for all postal services, including Russian Post.

Items prohibited for shipment:

• firearms, signal weapons, pneumatic weapons, gas weapons, ammunition, cold weapons (including throwing weapons), electric shock devices and spark gaps, as well as main parts of firearms
• narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
• poisonous animals and plants;
• banknotes and foreign currency
• perishable food, drinks;
• items that, by their nature or packaging, may pose a danger to postal workers, stain or damage other postal items and postal equipment.

There are also goods prohibited for import from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

In this section you will find a modern and convenient service for fast and accurate tracking of parcels and mail delivered by the Russian postal operator FSUE Russian Post. The Russian Post enterprise consists of 87 branches employing more than 350,000 employees. Russian Post is a large enterprise that is constantly improving and providing services to the population wide range postal and financial services. The main direction of his work is the reception, dispatch, transportation and delivery of parcels and postal items in the territory of Russian Federation, as well as beyond.

Using this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by Russian Post.

How to track by parcel number?

Tracking the transportation and delivery of a parcel by Russian Post is quite simple: to do this, you need to enter a barcode identifier in the “# Tracking Number” box. It can contain 13 or 14 characters, including letters and numbers. You can find this identifier or alphanumeric number of the postal item on your payment document or receipt. When introducing, pay attention to the fact that capital letters must be used. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

In order to track a parcel by number, you need to know the unique track number. This number is assigned to each parcel in accordance with the S10 standard of the Universal Postal Union. It may contain 14 digits if the shipment is within Russia, or contain a combination of 13 alphanumeric characters when the shipment is international. For international shipping, the track number consists of 13 characters. The first are the letters of the Latin alphabet, indicating the marking of the shipment. Only numbers starting with the letters R, C, E, V, L are subject to tracking. The second character will be any letter of the Latin alphabet, ensuring the uniqueness of the number. The next nine characters are numbers. The last two characters are Latin letters indicating the country code in S10 format, for example, for Russia these are the letters RU.

Examples of tracking numbers:

• CE098765432RU - for international shipment.
• 13243564758695 - for departure within the Russian Federation.

What statuses can there be?

When tracking parcels and mail delivered by Russian Post, there may be the following status options:

Welcome. — This status means that the postal item arrived at a foreign post office, where it was assigned the specified track number.

Arrival at MMPO. — This status means that the postal item has arrived at the place of international postal exchange to undergo customs clearance and prepare for shipment from the sender’s country (export).

Export. — This means that the shipment has been handed over to the carrier for delivery to the territory of the Russian Federation. Between the statuses Export and Import, it is impossible to track a postal item from Russian Post.

Import. — This status means that the postal item has arrived at the sorting point of Russian Post, and has also been registered on the territory of Russia. Postal items arrive in Russia through places international exchange(MMO), which are located in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk.

Handed over to customs. — This status means that the postal item was transferred to the Federal Customs Service. There, all parcels and shipments undergo x-ray inspection.

Customs clearance completed. — This status means that the postal item has successfully passed customs checks and returned to Russian Post.

Detained by customs. — This means that the postal item was detained by customs. The reason may be that the monthly limit for importing goods is exceeded by one postal address(1000 euros or 31 kg). If there is this excess, then the goods are subject to customs duty in the amount of 30% of the value of the goods, but not less than 4 euros per 1 kg.

Left MMPO. — This status means that the parcel has left the MMPO and is being sent to the sorting center. From this moment on, regulated delivery times within the territory of Russia apply. Delivery times depend on the type of shipment and range from 7-11 days for parcels arriving in Russia by airmail, 8-20 days for parcels arriving by land transport.

Arrived at the sorting center. — In this center, parcels are distributed along the main routes in Russia, sealed, packaged and sent to their destination.

Left the sorting center. - This means that the parcel has been sorted and left sorting center.

Arrived at the sorting center. — This status means that the parcel has arrived at the next regional sorting center.

Left the sorting center. — The parcel left the regional sorting center.

Arrived at the delivery location. — This status means that the parcel has arrived at the recipient's post office. According to the rules of Russian Post, a notice is issued on the same day stating that the parcel is at the post office. The postman must deliver the notice to the recipient no later than the next day.

Delivery to the addressee. — This is the final status, which means that the postal item has been delivered to the addressee against signature.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the Russian Post office indicated in your destination and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or another identity document that temporarily replaces a passport.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Tracking parcels from China and other countries

Don't know where your package is? We offer you a list the best tools to track parcels from any stores, including Aliexpress standard shipping and Ebay.
Modern postal services provide tracking number postal item so that the recipient can track yourself where is the parcel located? Let's look at how this can be done using the example of tracking mail items by ID from China.

How to find out where your package is online:

Enter the track code, click “track” and find where your package is located.

Where is my package? Manual parcel tracking option

If you want check tracking numbers with maximum convenience, and find out where your parcel is currently located, then universal online trackers for searching postal items will help you:

Advanced package tracking option

In principle, there is little point in updating the status of parcels more than once a day. But if you want to track your parcel as accurately as possible, you can do the following:
1. If sent by Airmail (China post Registered Airmail) then first track the parcel before import:
ChinaPost (China Post) –
HongkongPost (Hong Kong Post) –
SingaporePost (Singapore Post) –
and after import you continue to track (until receipt) here:
Post office -
2.If sent via EMS (EMS China Post Express Mail Service), then we also divide the procedure into two stages.
Track to import (check whether shipped from China or not):

after import:

In addition, if the package is delivered by force EMS services, you can always call their operators and clarify current data about the parcel by calling 8-800-200-50-55 (24 hours a day, calls from anywhere in Russia are free)

Statistics of shipment times

Information on delivery times for parcels can be viewed on the statistics server

Bonus! Parcel tracking programs

Do you want to find out where your package is without going to websites? You can install a parcel tracking program on your computer that will automatically check the status of an unlimited number of track codes!

This option (it seems a little ineffective to me, but oh well) suggests installing a special program on your computer (connected to the Internet).
I won’t describe this option in detail, I’ll just provide links and screenshots:

Besides:

Postage tracking via mobile devices:

Track your parcel using mobile devices.
The official Russian Post application is available for devices and .

Frequently Asked Questions

What does NULL status mean (response from user nickname CTRL-F)
As China Post explains to its customers - the introduction of new statuses in tracking international shipments is intended to remove the accusation against China's post office of unreasonably increasing the delivery time for parcels to Russia, etc. NULL status – the parcel is not in China (it has already cleared customs and is interpreted as an airplane departure). The next entries after NULL are information about transit movement at airports along the route of the parcel (airport coding according to IATA). Example PEK - Beijing, PVG - Shanghai, FRA - Frankfurt. AND last entry– destination country code. This information was sent to me by my regular supplier from China.
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And with the help of this tool (), you can check the correctness of the track number, as well as calculate verification code using the known tracking number of your parcel.