What is error code 24. Using file managers

Android is the most popular mobile operating system. Despite the large amount of attention paid to it in terms of development and improvement, it is still possible to encounter a problem. One of them is error 24. What is it? In what cases does it occur? How can it be solved?

General information

If a person has Android, then most likely the most popular place for him to receive updates is the Play Market. So, a specific application was selected, and the user clicked on the “Install” button. And the operating system says that a certain problem has arisen - “Unknown error code 24”. This indicates that a failure has occurred. The reason for its occurrence is a problem in working with data.

Help in in this case can remove all components that relate to the application being installed. Error 24 can be eliminated in two ways: using special program or manually. Each of them has its own characteristics, which we will consider.

Manual cleaning

First, we need to go to data/data and remove all components that are even in the slightest way related to the program being installed. To do this, you need to have a good idea of ​​which documents should be erased. If you remove something wrong, the error when installing 24 will seem like an insignificant problem that was not even worthy of attention. For comfortable work, you can use the file manager available in the operating system (or install a new one). After this, all that remains is to find the location of the documents and erase them. After this, you need to start downloading the program again. At reinstallation Error 24 will no longer bother you.

Automated cleaning

If you don’t want to search and see what is where, then specialized applications can help eliminate the problem. An example of such is the SD Maid-System cleaning tool. This application will scan your computer's memory and find everything that is not hidden files, which remained on the mobile device after the programs to which they were attached were deleted.

True, root rights are required to work here. Files that need to be deleted can be identified using the "Trash" function. To clean your mobile device, you need to activate it. After a brief scan, a list of files that are tails will be offered. They can be deleted all at once or selectively (if there is no trust in the automation). After cleaning, the application is installed again, but error 24 no longer bothers you.

Typically installing applications from Google Play does not cause any difficulties for users of Android OS devices. But sometimes, instead of the standard procedure, the process is interrupted by the system message: “Unknown error code during application installation - 24.”

Today we will tell you what “error 24 on Android” is, how to fix it, and what to do to prevent this kind of problem from appearing again.

This problem usually occurs when a user tries to install an application that was once already installed on his device, but the uninstallation procedure was performed incorrectly. The fact is that if you simply delete the application without clearing the so-called “tails” in the form of a cache or some residual files (folders).

We will not repeat ourselves and write again how to remove an application from an Android device; everyone can see how to perform this procedure using an example.

Now, let's figure out what needs to be done to get rid of the difficulties that have arisen.

Fixing error 24

Using standard tools

Open the main settings, go to “ Application Manager", from the list of installed applications select " Google Services Play«:

Having opened the application information, wait a few seconds for the data to finish loading, then click the “Clear data” button. When the system asks for consent to delete application data, click “Yes”. Then we delete updates using the same scheme:

While performing these actions, an error message may appear at the top of the display in the Google Play Services application; ignore it.

Now we do the same thing (clearing data and deleting updates) with the Google application Play Store.

This manipulation will clear all data and residual files and folders of all applications downloaded from the Play Store, returning them to their original state. After the above procedure reboot your device.

Now, when downloading programs from Google Play, the error should not happen again. By the way, if necessary, follow the link provided, where all the methods and necessary actions are described in detail.

Second way

If the previous method did not help solve the problem, you can try debugging your account. What to do: Open " Settings", in section " Accounts" (May be " Accounts") go to your Google account, open settings - three vertical dots on the right top corner display (on some devices these may be parallel lines, or an icon in the lower left corner of the device), after which the position “ Synchronize“, press it, and wait for the synchronization process to complete; after completion, reboot the device:

Using special software (ROOT)

First way

For this method you will need and. Now let's launch Root Explorer , then in the Root section we find the folder “ data“, open it, and there we also look for the folder “ data“, opening which you need to find the remains of the problematic application and delete them.

Second way

In this case, we also need Root access (see above) and installation of the SD Maid application - System Cleaning.

Let's launch SD Maid, we can start a scan and at the same time see what else is lying around in our device, or we can open the section “ Garbage“, where the program will remove all “tails” from deleted applications:

Well, with our joint efforts, together with you, we answered the question of how to fix error 24 on Android. Was this material useful to you? Or maybe you have already encountered such a problem? Leave your wishes and questions in the comments, good luck!

Learn more about the SD Maid - System Cleaning app:

The following mobile devices are not compatible with Kaspersky Internet Security for Android:

• Samsung GT-I9300i Galaxy S3 Duos
• Samsung GT-I9301i Galaxy S3 Neo

Installation on these mobile devices may cause errors and data loss.

Kaspersky Internet Security for Android is not available for installation on these devices from Google Play.

If you have already purchased Kaspersky license Internet Security for Android, submit a refund request to technical support Kaspersky Lab via My Kaspersky.

For instructions on working with My Kaspersky, see the help.

2. Restrictions for devices with customized MIUI and EMUI firmware

On some models of mobile devices with customized MIUI firmware and EMUI, the uninstallation protection of Kaspersky Internet Security for Android may not work. The reason is technical limitations of the firmware.

3. Features of setting up Application Lock for Xiaomi devices

If you are using a Xiaomi device with Android 5.0, after setting up App Lock for the first time, allow pop-ups:

1. Open Settings.
2. Select Permissions → Permissions.

1. Select Kaspersky Internet Security.
2. Click Display pop-up window → Accept.

Pop-up windows will be allowed.

4. Features of Internet protection on Xiaomi devices

On Xiaomi devices Internet protection may not work correctly: malicious and phishing sites may not be filtered. To ensure complete protection, use one of the following methods:

• Use the Chrome browser, which supports Internet security features.
• Open Internet protection settings in Kaspersky Internet Security for Android and click Grant access. Follow the onscreen instructions and grant the app the permissions it needs to run.

5. Restrictions on working on Meizu mobile devices

Meizu mobile devices do not support entering an Anti-Theft secret code containing more than 4 digits.

If you set a code longer than 4 digits and send to mobile device Meizu lock command, you will not be able to enter secret code. You can restore access to the device only by contacting the service center.

6. Anti-Theft operation on Meizu and Xiaomi devices

When sending the Anti-Theft Secret Photo command to a Meizu or Xiaomi device, instead of blocking it, the system may request permission to use the camera or determine the location. The problem has been confirmed on Meizu MX4 and Xiaomi Redmi Note 3.

7. Restricting call blocking with Call Filter

The Call Filter component may not block a call from a number that falls within the range of blacklisted numbers. Starting from version 11.20.4.x, the application does not support blocking defined by number intervals.

For more information about setting up the Call Filter component, see the help.

9. Features of Internet protection on phones with Android 6.0 and higher in energy saving mode

On some phone models with the Android 6.0 operating system and higher, Internet protection may not work in power saving mode. To save battery power network activity applications are blocked, and Kaspersky Internet Security for Android loses connection with Kaspersky Security Network. Checking the security of links becomes impossible. To restore Internet protection functionality, use one of the following methods:

• Turn off power saving mode manually or charge the device to a level that turns off power saving mode.
• Add Kaspersky application Internet Security for Android to the list of exceptions for power saving mode.

10. Limiting Internet protection when opening links through the context menu of the Chrome browser

Because of technical limitations in Android 4.2, 4.4 and 5.x, Internet protection may not work if you open a malicious or phishing link in Chrome through the context menu Open link in new tab.

11. Error “The package file is signed incorrectly” during installation

When installing Kaspersky Internet Security for Android on Google Play, you may receive the error “The package file is signed incorrectly. Please uninstall the previous version of the application and try again."

Cause

Due to the nature of the operating room Android systems 4.x folder with previous version Kaspersky Internet Security for Android was not uninstalled automatically and is interfering with installation.

Solution

To resolve the error:

• If you have device administrator rights, manually delete the /data/data/com.kms.free folder and repeat the installation.
• If you don't have administrator rights, update operating system to Android 5.0 or higher and repeat the installation.

12. Error with code -24 during installation

To resolve error code -24:

• If you have device administrator rights, manually delete the /data/data/com.kms.free folder.
• If you don't have administrator rights, open Settings → Applications. Clear cache and data for Google applications Play Store and Google Play Services . Button names may vary depending on different versions Android.

Repeat installation of Kaspersky Internet Security for Android.

HTC and ASUS devices

Changing the language in the password entry field does not work. The problem is known on HTC One M8 and ASUS ZenFone 6.

• Enter your password in another application, copy it to the clipboard, and paste it into the password field.

Samsung devices

If an application has been granted accessibility features, changing the keyboard language is not available. The problem is known on Samsung Galaxy S4.

• Install third party keyboard from Google Play and use it to enter your password.
• Turn off app accessibility and re-enter your password. Disabling accessibility features may affect the performance of applications.

Quite often during installation mobile application“Sberbank online” and some other similar ones, a message appears indicating a failure in the system. Typically, this message looks like this: " Unknown error during installation, code: “-24”. To date, several reasons for this error have been identified, each of which has its own unique method for solving the problem.

Where does error 24 come from?

It is worth noting that error 24 when installing Sberbank Online on Android is not unique and appears during the installation of some other applications. To fix this problem, various resources suggest clearing the cache in the Play Market, as well as getting rid of all updates downloaded recently. However, this problem also occurs on new devices with a “clean” system, and rolling back to factory settings does not help in this situation, so there is no need to rush to do it. First you need to understand where error 24 on Android comes from?

Typically, code 24 means that there are currently some residual application installation package files in the phone's memory. For example, you started downloading an application, it was partially installed, then the installation was interrupted for some reason and parts of files remained in the phone’s memory, which prevent the application from functioning normally.

Troubleshooting errors during installation of Sberbank Online

In order to eliminate the “-24” error, you need to give yourself root access to the folders on the device. You will also need any file manager, most often people use SD Maid or ES Explorer, but any other will do. Algorithm for cleaning the system from residual files:

1. You need to start the file manager.
2. Select the option to show hidden files.
3. Open a directory called /data/data/, where there will be a folder “ru.sberbankmobile”. It needs to be removed.
4. If you use SD Maid, then in the “Trash” tab you can find a cache that can be safely deleted automatically. This function is also available in other programs.
5. If you find the folder you need, but cannot delete it, simply rename it.

After this, you can download the application again and install it again.

Installing applications on Android usually does not cause problems, but sometimes it happens that while downloading a program from Google Play, the user sees a system message “ Unknown error code during application installation - 24" and the software installation is interrupted. Let's figure out what error 24 is and how to fix it.

Reasons for error 24 in Android

The main reason for error 24 is this, which was previously installed on Android smartphone or tablet, but was incorrectly deleted, leaving behind “garbage” in the form of a cache and various non-deleted files.

You can fix error 24 by clearing the cache and all remaining files from earlier installed application by using regular funds Android OS or using third party programs.

Fixing error 24 using Android's own tools

During the process of clearing data and removing updates, the system may report an error, we just don’t pay attention to it. Next, find in the application manager “ GooglePlay Market"and perform the same procedure for him. After which the smartphone/tablet must be rebooted.

Having completed these operations, we roll back the applications to their original state, clearing all the garbage after them, which causes error 24.

If this does not help and the error appears, then you can try synchronizing . To do this:

Fixing error 24 using third-party applications

Clear leftovers remote applications that can cause error 24 can be done using software that can perform a deep scan of the system for junk files. One such application is SD Maid. For its more efficient operation, it is advisable to have Root rights. What it is is described in the article “”.

Fixing error 24 manually

You can manually find uninstalled remnants of an application whose installation causes error 24. To do this, you need root rights on the device and a file manager capable of showing the contents system folders Android OS, for example – Root Explorer.

Install Root Explorer and launch it. Open the Root section and find the “data” directory, which, in turn, also contains the “data” directory. Open this folder, look for the remains of the problematic software and delete them.

We hope that this material helped you fix error 24 on your smartphone or tablet.