Asos return of goods: how to send goods through Boxberry. Returning goods to Asos via Boxberry: procedure, important nuances Asos collection points

...Do you want something back? No problem, any items you send back will be refunded to you. If you would like to receive this item in a different color or size, you will need to place a new order. We definitely need to know which order your returned items belong to, so be sure to fill out and include the return form in your package.

To return something for free via Boxberry, follow these steps:

. When you arrive at the site, follow the instructions on the screen.

. You will need your returns form to complete the required information about returned items.

. Also enter the cost of the items being returned.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print out the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Don't forget to bring your passport to confirm your identity.

. After you take the parcel to your chosen branch Boxberry, you can follow her movement on the website https:// asos. intelligentreturns. net/ main/ landingusing your tracking number.

. The return label is only valid for one package. Boxberrywill not be able to accept additional packages without additional labels.

If you still want to return your package using another method, please use the return address listed below. In this case, you will have to pay the return shipping costs yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return delivery to our warehouse may take up to 21 business days. Once we receive your parcel we will refund cash to the original payment method and will notify you by email.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to an additional 24 hours for your return to be processed.

We try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in poor condition, we may need to return it to you.

You placed an order via ASOS Marketplace? In this case, please contact the seller directly to obtain a return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are provided solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

ASOS or ASOS is a large online store of clothing and cosmetics. Based in the UK. The resource has gained great popularity in Russia. This is due to convenient delivery conditions, excellent service and an impressive range of European quality products at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order, so that the buyer can try on each of them and return to the store what he did not like or did not fit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will be expensive for the resource.

However, the online store accommodates customers who want to return the product and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! Please keep in mind that:

• Each case is unique and individual.
• A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

The client has 4 weeks from the date of purchase to make a decision. When sending an order back, you must indicate the reason - the amount of compensation paid depends on this. If the item is returned at the buyer's request, the store will only refund the cost of the item. If the item is defective - manufacturing or appeared during transportation - the user receives a refund for the order and for delivery.

ASOS has the following requirements for the condition of items to be returned:

• The item (if it is not defective) must not have signs of use or damage caused by the buyer.
• The packaging must be preserved. The store does not require that it be intact - of course, the client will need to unwrap the delivered order. However, it is advisable not to get rid of the original box and wrapping, even if they were damaged during unpacking.
• You cannot return clothes marked “+”. This type of goods cannot be returned after trying on for hygiene reasons (underwear, swimsuits, swimming trunks, etc.). ASOS doesn't have a lot of these items in its range, so the risk of receiving a non-returnable item is pretty low.
• Products cannot be exchanged for similar ones. If the client requires an item of a different size or color, he will have to wait for a refund and place a new order.

Of course, the item sent back to the store must have all labels and accessories.

If the item is part of a set, you will have to return all items included in it. The resource rules do not allow issuing a partial refund.

How to return an order

The Asos online store accepts orders back in two ways: through Boxberry and by post. Each of them has its own characteristics.

Via boxberry

To send an order back to the store using the Boxberry cell network, you need to do the following:

• Go to the ASOS online store website and make a return in the appropriate section, you can follow the link.

• Fill in the sender information in English letters.
• Enter information about the order into the application: product articles, address to which it was sent, etc. The most convenient way to obtain this information is from the email sent by the store before delivery.

• Select the appropriate Boxberry cell. On the same page you will need to describe the reason for the return. Important point: This form is filled out in Russian letters. Even product brands and the name of the store will have to be typed in Cyrillic.
• After processing the return, the system will generate a shipment number, which will need to be specified at the Boxberry point. You can find your nearest Boxberry collection point by following this link.
• The Boxberry employee will need to present your original passport. He may not accept the copy. You can track where your return is located on the ASOS website here.

At the point of issue you can get corporate package or box for an additional fee. To save money, it is better to pack the item you are sending yourself. For these purposes, the original ASOS packaging is suitable if it has been cut according to the perforation markings. The registration and sending procedure takes no more than half an hour.

The time frame for receiving money is no more than 3 weeks. After the parcel will arrive to the store, the client receives email about refund.

Via mail

Return of goods can be carried out by post. IN in this case you need to do the following:

• Contact the resource and inform about your intention to return the received goods. If we are talking about a defect, photographs of the faulty item will be required. You can contact via:
  • Form

Every customer who makes purchases on the virtual shelves of online stores has at least once in their life been faced with the issue of returning an incorrectly sized, defective or erroneously ordered product back to the store.
Today we will focus on the procedure for returning goods from one of the most popular online stores among customers around the world - ASOS.com.

• Official store website:

Typically, the reasons for returns are either mistakes on the part of the buyer himself, or from the store side.

IN Items can only be returned to ASOS within twenty-eight days from the moment the buyer receives his parcel with the order.

Items can only be returned to ASOS within 28 days

Items can only be returned to the store in the condition in which the buyer received it, that is, in the original packaging, all tags must be in place, not cut off, items must be clean, neat and unworn.

Please remember that each item is carefully checked upon return.

Products that have a (+) sign next to their name cannot be returned.

2. Exchange of goods Asos (Asos)

For residents Russian Federation, Ukraine and Belarus is possible only return goods. Products cannot be exchanged. If you made a mistake with the size or color of the product, you will need to place a new order after returning it.

All necessary documents to return goods - "Invoice" are located directly in the package with the received order. If you lose these documents, do not worry, they can always be obtained from " Personal account» registered user or fill everything out manually.

Refundable clothes best to send postal service small package by land transport, which will save on postage, but It is better to send shoes in a parcel.
Note: Small package represents international postal item with product samples or small items of a certain size and a weight limit of up to two kilograms. It can be simple and custom.

Please remember that until the return parcel reaches the ASOS store warehouse, the buyer is responsible for its safety.
That is, you need to choose a reliable postal service and pack the parcel so that the goods are not damaged during the journey.

Please note that at ASOS you can put several returns from different orders , packing everything separately in bags and attaching all the accompanying documents to each.

You must obtain all supporting documents confirming the shipment of the parcel from the postal service. If suddenly the package is delayed in transit for more than twenty-one days from the date of dispatch, you will have proof of your shipment for the store’s customer service.
As practice shows, from Russia, depending on the region, parcels are delivered to the UK within twenty-one days.
Shipping address for returns to the store: ASOS, Park Spring Road, Grimethorpe, BARNSLEY, S72 7GX UK.

The integrity and safety of returned goods at the store's warehouse is checked within 24 hours. After carefully checking the goods, the store will transfer the money to your account. If any item fails inspection, it will be sent back to the buyer.

3. Returning unsuitable goods to Asos

So, step by step procedure regular product return — due to buyer(size, style, wrong color, wrong fit) - looks like this:

— we carefully pack the goods back into exactly the packaging/cellophane bag in which the goods came to you in the parcel. If suddenly the packaging is lost, which is not very good, then you need to use a regular plastic bag.

— take the invoice and make a mark in the “Refund” return column – a tick (V).

— in the column with the reason for returning “Reason Code”, indicate the reason with the corresponding number:
1. in real life the item looks different from the picture on the website;
2. ordered several sizes of the same product (more than one);
3. the parcel arrived later than expected;
4. poor quality/defects, defects;
5. does not fully correspond to the description on the site;
6. this thing doesn’t suit you (it doesn’t fit you well);
7. the item received is not the one that was ordered in the store;
8. The parcel was damaged during shipment;

- if the documents were lost, after downloading, fill in all the information in Latin letters, and do not forget to indicate the order date “Order Date” and the corresponding order number “Order Number”.

Note: For normal returns, no cover letter is required for ASOS customer service.

— pack the parcel and go to the selected postal service, where, after filling out the necessary shipping documents in Latin letters, arrange for the parcel to be sent. Do not forget if possible, since not all postal services It is allowed to peel off the sticky square with the recipient's address from your return form and stick it on the outside of the package. If you were not allowed to stick it on, no problem, fill out the data in Latin and add the order code, which is indicated in the lower left corner of the same sticker, which will significantly speed up the process of processing your return.

Shipping cost Sending parcels to the ASOS store is not cheap and, as a rule, depends on the weight of the parcel itself.

Note:In case of a normal return due to the fault of the buyer, the ASOS store, like any other online store, does not compensate the buyer for the cost of shipping the returned goods.

- after the relevant store service has verified the return of the goods, the buyer is notified in writing that the funds will arrive in the buyer’s bank account within 5-10 working days. But, as practice and reviews from many buyers show, depending on the bank, the money goes to bank accounts within one to two weeks.

4. Returning defective goods to Asos

Procedure returning goods due to the fault of the ASOS store(defect or defective item, you were sent the wrong item that you ordered), differs slightly from the steps we previously described.

In this case, your communication with store representatives will begin with a written request to the store support service in one of the most convenient ways for you: by email [email protected], through the “Contact us” form or via Twitter or Facebook.

In your letter of appeal, you must indicate the reason (defective or wrong product ordered), the full name of the product, article number, indicate what defects are present and where (or which product you ordered and which one you received) and attach a confirming photo.

Next, you wait for a response letter from ASOS and follow the recommendations sent: make a return or keep the item due to minor defects, the store can send you a return form (postage) and/or a personal discount code for your next order.
After which you collect the parcel, fill out the necessary documents, as well as the form for the return of postage in Latin and put it in the parcel.

Please note what you can scan this form and send it along with the postal receipt via email. In this case, you will receive a refund for postage immediately, or if you include the form in your parcel, you will receive a refund when it arrives at ASOS.

5. Asos Return Postage Refund

If you had to return an item due to the fault of an ASOS store, your postage costs for sending the goods will be reimbursed by the store.

Finally, I would like to note that the customer service at the ASOS online store is very friendly and competent; do not hesitate to ask them any questions you may have. If you are still not satisfied with their answer, you can ask us questions, we are always ready to help you figure it out.

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Recently, online shopping and shopping through ASOS in particular have been gaining popularity, and most people already have experience or regularly order things there, for those who do not yet know how, instructions are here. But sometimes it happens that the item does not suit us, and then the return process is depicted in the imagination as an impossible and protracted red tape. But don’t be upset and consider your money wasted, first you can try to get things through the community and make someone happy with a new thing, but if some things still remain unclaimed, then you can simply return them, and this post tells you how.
ASOS offers two return options: via mail and through their SKYNET service; for me, the option via Russian Post turned out to be closer and clearer. You can return unsuitable items within 28 days from the date of receipt. Of course, items must be in their original new condition, with tags. To reduce the weight of the parcel, you can only remove the cardboard that ASOS usually uses to transfer items. Also, for convenience when returning, save the order forms that ASOS include with each of your orders; if you throw them away, ASOS offers to download them from the website http://www.asos.com/ru/infopages/ReturnsNote_ru-RU.pdf. You can return items from different orders in one package.
So, return in stages:
1. Prepare items at home, carefully put them in bags, fill out the return information in the ASOS order form, namely, indicate the return reason code next to the item being returned; for example, I had code 5 (size did not fit).
2. Come to the Russian post office with your things and the ASOS order form, buy there what you will send the things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask a Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating what items are to be sent (for example, Velvet trousers(1), Black jeans(1)), the declaration looks like this and is filled out extremely quickly and simply:

4. Fill out the data on the package or box, namely, where “to” and where “from”, in “from” you enter your address, in “where” you paste the sticker that is on the same ASOS order form, or you can write the address manually, but easier to stick. Place your items in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and approach the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt with which you can track your parcel. Tariffs can be viewed here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel. The cost of shipping depends on the weight, for example, my parcel weighing 1,840 grams, which contained 6 pairs of trousers/jeans, cost me 1,004 rubles + 50 rubles. plastic bag.
6. Wait for a notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my items and returned the money, the money comes depending on the work of your bank, on my card they arrived the next business day, i.e. The entire return procedure from sending to receiving the money on the card took exactly 10 days. ASOS will issue a full refund, but you will be responsible for shipping costs.
As a result, we can confidently say that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (pants/shirts/tops), but heavy ones, for example, coats or shoes, will be more expensive to return. Also, although this post is about ASOS returns, the scheme generally applies to other online retailers that provide returns (subject to their requirements).

The necklace was in a branded boxAsos and it suited me. On the same day, it was decided to return the dress.

On March 12, Saturday, I sent the dress back to the Russian Post office.
It was neatly folded and packed in the bag it came in. Form nestedAsos, was filled out: in the reason for the return, I indicated the number 6 “does not suit me.”

Than the form sentAsos, differs from the one that is on the Internet - in the original one everything is already filled out: order number, articles, name. You just need to enter the return reason code.

Also on the original Form the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the address sticker on the form there is a sticker with a barcode and order number, I also stuck it on the Russian Post package in which the dress went to the UK. The form was included in the same package.
At the Russian Post office, it was necessary to fill out a customs declaration in two copies English. It is very simple, there are examples on the Internet.

Sending a “small package” cost me 438 rubles. Since the product was not defective, this costAsos didn't give it back to me.

The tracking number was on the receipt, I looked at all the movements on the Russian Post website.

March 24th morning, fromAsosa letter was received that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 working days.

Special thanks to Evgeniya.