Application for verification of payment information. The payment was not processed due to security reasons at AliExpress. Will money be returned for closed orders?

You can't make a purchase at Google Play, because the payment was declined or not processed? Follow the steps below. If this doesn't help, try to fix the problem by following.

Use another payment method

If there is a problem with one payment method, try using another.

Troubleshoot problems with your bank card

You may see one of these messages:

"The payment cannot be processed: there are insufficient funds on the card."
"The transaction could not be completed. Please use another payment method."
"Transaction failed."
"Unable to complete transaction: card has expired."
"Update this bank card or use another one."

To resolve these issues, follow the steps below.

Check that your card details and address are correct

Your Google Payments account may have an outdated billing address or an expired card. In this case, simply update the data.

Remove or update outdated maps

If you choose to use an expired card, the payment will be declined. Here's how to update your card details:

https://pay.google.com.
Check when it expires.
If it has expired, remove the card or update the data.

Make sure your card address matches your Google Payments address

Payment may be declined if the card address on your account is incorrect. Here's how to check it:

Sign in Google account on the page https://pay.google.com.
Find the card you used to pay.
Click Change.
Make sure the billing address and the address on your card match.
Update the address if necessary.

Please try again

Send additional information if necessary

If the error message includes instructions for submitting to Google additional information, follow them. We will not be able to process the transaction without this information.

Last week, many Aliexpress buyers experienced their orders being closed for security reasons with the following note:

“Your payment was not processed for security reasons. As a result, your order has been cancelled. AliExpress has not received payment for this order. However, it is necessary to remember that some banks hold the payment from 3 to 15 business days. To avoid order cancellation in the future, please submit a request to verify your payment information."

In this case, the money is debited from the account.

Such cases were not isolated, but widespread. Some buyers claimed on forums that payments were blocked mainly by residents of Crimea. And the Chinese thus joined the blockade of the region. But others argued that orders were being closed not only in Crimea, but also in other regions of Russia and the CIS. And everything is explained by the fact that Aliexpress is testing a new security system, which is currently not working correctly and has automatically blocked many payments.

In this article we will not consider the cause of the situation, since Aliexpress technical support has not officially confirmed any of the versions. She only said that the reason was temporary system failures, which should be fixed within a few days.

Will money be returned for closed orders?

First of all, I would like to reassure all buyers that your money will not disappear anywhere and will be returned to your account. In case of unconfirmed payment, they are not lost anywhere and returning them is even easier than when opening a dispute.

Payment verification is a standard procedure. Any payment is checked by the security system within 24 hours. And if, as a result of the check, there was a suspicion that the payment may be fraud (for example, a suspicion that payment data was stolen), then such a payment may be rejected. This is done in order to prevent claims against the site and protect buyers. However, the money is not returned immediately. It will take some time for your money to be refunded. So be patient.

What should I do to get my money back?

Basically, in case your order was closed due to security reasons, you just need to wait 3-15 business days for the money to be returned to your account. If the money is not returned within this period, then you should contact technical support for help. First of all, you need to write to the Aliexpress customer support chat.

What can be done to prevent a similar situation from happening again?

To ensure that your payments are not canceled in the future due to security reasons, you will need to confirm your details. To do this, you will need to provide the support service with a scan of your ID card and a scan of the card on both sides (if paying by card), sending them by email [email protected]. There is nothing wrong with confirming the data. This is standard procedure.

Have a question? Write it in the comments or chat

The error “The process has been interrupted for security reasons” appears and how to clear it.

In some situations, users Aliexpress When paying for your purchase you encounter an error. What does it mean? Let's figure it out.

Why does Aliexpress write “The process has been interrupted for security reasons” during payment?

When you make a payment to Aliexpress and you suddenly receive a message that the order has not been paid for security reasons, this indicates that the site system has considered your actions suspicious.

No one knows exactly how the system determines whether actions are suspicious, but it can be argued that it suspects you of using someone else’s bank card.

On the one hand, the system is very useful in terms of security, but on the other hand, ordinary honest users can also be blocked.

What should I do if, when paying on Aliexpress, the error “The process was interrupted for security reasons” is displayed?

If you find yourself in a similar situation, you will have to try a little to restore the ability to pay for purchases on Aliexpress. To do this:

Write to the support chat Aliexpress. You can find it as soon as the error appears. Near the window there is an icon with headphones and the caption “ Chat". Click on it.

Confirm that you actually own the used by bank card. To do this, you will need to send a scan or photo of your passport and bank card.
In addition, you can make a payment using one of the other methods. Sometimes this helps and there is no need to confirm data.
Basically, if Aliexpress a payment error occurs due to a security breach, then email An email will immediately arrive to confirm your details. All you have to do is follow the instructions.
If you are careful not to send the full details of your card in the photo, you can cover the digits of the number in the middle and the security code on the back with paper.

For a successful check, follow several rules:

Your full name must match the information specified in your profile Aliexpress
Be sure to provide identification document. It could be driver license or passport. Scans must be in color.
If you have a foreign passport, it is better to upload it, since the data on English it will be easier for the administration and the verification will be faster

Video: For Security Reasons, This Process CANNOT BE Continued - ISC_RS_5100102051

Payment was not processed due to security reasons on AliExpress

This week, global problems with payment for goods began on the Aliexpress website. And many buyers have encountered such a problem as " Payment was not processed due to security reasons".
And it would seem, why panic? But the big problem is that the buyers’ money has been debited from their accounts. And of course I want to return them.

Many people say that this problem occurs only among residents of Crimea, and thus China allegedly joined the blockade of Crimea. But no, and again no.... Such a security problem on aliexpress arose not only in Crimea, but also throughout Russia.

Note to AliExpress buyers whose payment did not go through for security reasons:

“Your payment was not processed for security reasons. As a result, your order has been cancelled. AliExpress has not received payment for this order. However, it is necessary to remember that some banks hold the payment from 3 to 15 business days. To avoid order cancellation in the future, please submit a request to verify your payment information."

Why the payment did not go through, due to security reasons:

Official version: The reason is temporary system failures, which should be fixed within a few days.

Not official version: The online hypermarket AliExpress is famous for its System Security, which is why they have to develop new “Security Systems”.

And as we see new system security, currently not working correctly

There is also another side to the problem: If you pay with a card that is linked to Aliexpress, then you just need to: SELECT OTHER PAYMENT METHODS, IN A NEW WINDOW SELECT PAY BY CARD AND ENTER THE CARD DATA MANUALLY! And you will be happy.

Will I get a refund for an unprocessed order?

Yes, of course they will return your money back to the account from which you made the payment.
And you don’t even have to worry, since a refund for an unprocessed order is much more reliable than a refund upon opening SPORE.

How to get money back for an unprocessed order. For security reasons?

You just need to wait 3-15 days, and the money will be returned to you to the account from which you paid for the product on the aliexpress website.
If the money is not returned, then welcome to the "ONLINE CHAT" of the Official AliExpress Support Service.

What can be done to prevent this from happening again?

To prevent this from happening again, you just need to confirm your personal data on the AliExpress website .
Namely: Provide the support service with a scan of your ID card and a scan of your card on both sides (if paying by card) by sending them by email [email protected].
Of course, these actions would seem dubious, but there is nothing wrong with that. I assure you.

Have a question? Write it in the comments