Refund on Amazon after receiving the product. About the return of goods and guarantees of the Amazon marketplace. What to do if your account is closed

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3) What is where in your personal account?
4) How can I open a dispute about non-receipt/non-conformity of goods?

1) What is personal account on Amazon?

Personal account is a section of the site that only you have access to. It contains information about purchases made, your personal information (delivery address, data bank card for payment, etc.)
Using your personal account, you can contact the sellers, open a dispute about non-receipt of the goods or about the goods not meeting the description.
That is, your personal account is the main tool for working with Amazon.

2) How do I get into my personal account on Amazon?

To do this, move the mouse cursor over the inscription “Hello, your last name” and click on the inscription “Your account”:

Then we get to our personal account on Amazon:

3) What is where in your personal account?

Relatively speaking, your personal account on Amazon is divided into five subcategories:

Block of work with orders- a section where you can view a list of your purchases, track individual purchases, contact sellers regarding purchases, etc. The picture below will tell you more about this:

Clicking on the yellow button « Your orders" you can view your purchases, track the location of the parcel, open a dispute in case of non-receipt of the goods, etc.
Top right, “Search for an order by name, category, recipient” makes it easier to find a specific order. You just need to remember what you bought, enter either the name or category and press the button « Go" right.
Order history allows (translation according to the order):
- View active orders.
- View digital orders (purchased games, music, etc.).
- Download a report on your orders.
- Your Kindle orders (tablets, e-books)
Other actions with orders (translation according to priority):
- Manage your Amazon premium membership (when you subscribe to Prime Membership, you will be able to access additional options when shopping).
- Return or replace the item.
- View your subscriptions and saved product pages.
- View your notebook rented items.
- Management of magazine subscriptions.
- Leave feedback to the seller.
- Leave a review for the product.
- View your messages to the seller.
Payment information block will allow you to change/add a bank card for payment. By and large, the items necessary for a novice buyer are marked with blue arrows with comments.

Other points manage Amazon gift cards, it is possible to buy with Amazon points and more. There is no point in describing these points.
Account control block- will give you the opportunity to change your password, address, email, and buy a privileged membership on Amazon.
It is worth noting only the following points:

Other items are practically useless for novice buyers. They are designed to manage your address book, manage notifications, and let you buy a premium Amazon membership.
Digital purchases- manage your digital purchases.
Social profile- allows you to add information to your profile, view reviews of your purchases, and more.

4) How can I open a dispute about non-receipt/non-conformity of goods?

If you have not received the item, the item does not match the description, or the purchase was damaged during shipment, you can open a dispute.
A dispute can be opened after 14 days from purchase to 90 days from payment.
Here are the reasons why you can open a dispute:
- Incorrect product version.
- The condition of the item does not match the description.
- The wrong item was sent.
- Parts or components are missing.
- Non-working item.
- Damaged item.
- The goods have not been received.
- The goods were not received on time.
In order to open a dispute, you need to go to your personal account and click on the yellow Your orders button:

By clicking on the drop-down list, we must select the reason for opening the dispute. Translation according to the location in the picture above:
- I did not receive the items I ordered.
- I received the item late.
- The package contains an incorrect/defective/damaged item.
- I sent the order back.
Below is the yellow “Contact seller” button, by clicking on which you can write to the seller and try to solve the problem without opening a dispute.

In the life of every lover of distance shopping, there is a situation when an unsuitable or defective product arrives from an online store. And then we, the buyers, are faced with the question of returning goods and refunds. cash store. IN this review We will tell you about the features of the procedure for returning goods purchased on the trading platform.

• Website:
• Reviews about
• Review:
• Review:

The return procedure on Amazon itself is not very different from the procedure in other online stores, but you need to know and remember some subtleties.

On return of goods from us, the buyers, there are 30 days from the date of receipt of the parcel in hand, And Only new products in original and undamaged packaging, with all stickers and tags, can be returned.. This is where Amazon guarantees a full refund.

Amazon store requirements for returned goods:
— Products and accessories must be in new original packaging;
— Media products (for example, movies, music, video games and software) must be packaged in original polyethylene film;
— Musical instruments, televisions and household appliances must have a UPC or serial number;
— Shoes and clothing must be unworn and unwashed.

There are two reasons for returning goods.
1. If a defective product is delivered to us or is not suitable due to an error by the store itself.
2. If we ourselves made mistakes during the ordering process and purchased the wrong product in size, style, color, composition, etc.
In the first case, Amazon guarantees a refund of the cost of the goods themselves and compensation for the cost of shipping. In the second case, the costs of sending goods to the store are entirely borne by the buyer.

To return an item to Amazon, we first need to contact the Returns Center - "Returns Center" and observing step by step instructions do 4 simple steps.

Step one: print special stickers and fill out return documents.
— Go to the Returns Center and click on the “Return of Goods” link.
— Next, select the goods that need to be returned, their quantity, and indicate the reason for the return. If you don’t see any items that require a return in the list, you need to click on the link “See. More" and then select another option from the menu.
- Once we have indicated the reason for the return, we should indicate and select the seller's return option.
If the seller of the product is Amazon itself, then select the “Return” option opposite it.
If the product was sold by another seller, then click on the “Submit for approval” button.
Important: Some sellers may request a review of our return request. Once the seller has reviewed the request, they will provide us with labels and instructions on how to return the items. If no response is received from the seller within two business days, you must submit a claim to the store.
— We choose desired method delivery of parcels with return.
— We print return labels and return authorization documents.
Step two: We carefully pack the goods in the parcel.
Step three: We put the return documents in the parcel and stick a label on it.
Step four: we send the parcel.

The Amazon.com store also requires shoppers to ship items over $75 with a tracking code, and items over $100 to be insured. For those packages priced below $75, Amazon suggests using USPS shipping service.

Important: Products from different orders must be sent in different parcels, so that the store service makes a correct calculation of the funds required for return.

After sending the parcel, all we have to do is wait for the store to receive it, process the returned goods, and receive the funds on the bank card.

As Amazon states, Refunds to the buyer's card occur within four weeks from the date of sending the parcel. But in practice this happens even faster and in most cases depends only on the time the package spends in transit and on the bank where the buyer’s account is opened.
Once Amazon receives our package and processes the order, we will be notified by email specified during registration.

In addition to a full refund for goods Amazon also guarantees partial compensation. in case:
— goods were returned within a period exceeding 30 days from the date of receipt of the parcel;
— the returned product has clear signs of use;
— for an unpacked laptop or computer, 15% of its cost is charged;
- software, DVD, CD, video game, VHS cassette, or vinyl record has been removed/printed from its plastic packaging. If a defect is discovered after unpacking, the buyer will be reimbursed for its full cost or the product will be replaced.
- the product is returned in a condition that is different from the original one in which it was delivered to the buyer.

Not all items purchased on Amazon are eligible for return. The following cannot be returned:
— goods containing flammable gases or liquids and which are classified as hazardous materials;
- laptops, computers, e-book readers that were sent later than the required 30 days;
— goods that do not have a universal product code or serial number;
- distributions software products;
— gift cards and gift certificates;
— prepaid game cards(World of Warcraft, Xbox 360 Live, Wii Points and others);
- some types jewelry;
— gift baskets with delicacies, grocery products (except for cases of poor quality and expired goods, when a full refund of the cost of such goods is made).

Returning items purchased from other sellers on Amazon.com
Most sellers on Amazon offer the same return process as Amazon itself, and only a few may have a different return process. Before returning an item to such sellers, you must review the seller's return policy on their profile page, contact them, and only then go to the Returns Center.

Some sellers, such as wine retailers, will not accept returns.. But, nevertheless, they can provide partial compensation.

Children's products in their original condition, including clothing for children ages 0-24 months, from many sellers on Amazon.com are eligible for return within 90 days of receipt of the package.

Jewelry, watches, and collectibles
Items in these categories over $75 can only be returned in a tracked package. Items over $500 must also be insured. All packaging (boxes, instructions, warranty cards, etc.), certificates of authenticity, sorting, and appraisal must be returned to the seller. Jewelry and watches that have been used or damaged will not be accepted for return by the seller. If goods from these categories differ even slightly from their original documentation, the seller has the right to withhold 15% of the cost of these products.

We remind you that answers to many questions regarding the process of returning goods on Amazon can be found in a special help section "Help" in subsection "Returns and Refunds".

We hope that our review will be useful to you, dear shopaholics.
Have a pleasant and useful shopping!

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Once a week we send you the most important and interesting things from the world of foreign shopping.

In the next form, select the product you want to return and the subject of the letter

At the end the form should look like this

or so

The letter form itself looks like this

Amazon is perhaps the easiest store to use social engineering. You can use it to train your abilities in the field of social engineering, and then use your knowledge in almost any store.

To be able to use the methods described below, one condition must be met: the product must be Sold and Dispatched by Amazon or Fullfilled by Amazon.

For example:

• Sony PS4 Sold and dispatched by Amazon - good
• Sony PS4 Sold by ABC Store and fullfilled by Amazon - good
• Sony PS4 Sold by ABC Stoe and fullfilled by ABC Store - not good

This means that you buy a product that meets the above condition, and then apply the specified methods.

Amazon Support

First, it’s worth understanding what type of Amazon support service there is, because... They are the ones who will help us get additional goods and money.
1. The customer agent (communication difficulty level - easy)
They are the easiest to get a refund because they have the authority to issue it right away. Keep in mind that they have money limit, for which they have the right to issue a refund. Usually it's $350.

2. The Investigators (communication difficulty level - medium)
These people know that they should give you a refund or replacement of the product, but they deliberately delay the process. Usually they conduct an investigation, but, fortunately for us, only internally. It only includes their warehouses and fulfillment centers.

3. Account Specialists (communication difficulty level - difficult)
Try to avoid these guys as much as possible. They are the hardest to deal with. And if you have brought the process to them, then sometimes it is simply unrealistic to get a refund or replacement of the product. On mine personal experience, I only had to communicate with them three times, and once they refused to replace the product. In general, try not to bring the process to the point where Account specialists start communicating with you.

Replacement of goods and refund

Many people are aware of some of the reasons why you can ask for a refund or replacement on your order. Some information is already out there, and I'm not here to tell you to use the "empty box" method. However, this method is also present in the list, because... it still works. I will help you adapt to any situation and make the right decision.
You should only contact support when your Amazon account indicates that the product has been delivered.

There are 4 main methods by which you can get a refund or replacement of an item.

1. Empty box
The method is quite simple - say that you opened the box, but it turned out to be empty. It is also important to inform that the box was intact and there were no signs of opening on it when you opened it. This method should be used carefully when the item was delivered via UPS or FEDEX. These companies clearly update the information about the package wherever it is. UPS and FEDEX almost always weigh packages before and after delivery. Nowadays, using this method it is difficult to get refunds for huge amounts, however, this technique should be in your arsenal.

2. The parcel did not arrive
This method is quite successful because... It is quite difficult to prove whether YOU received the parcel or not. To use this method, make sure everything has been done correctly beforehand. Shipping should be the slowest, free or standard usually means shipping via USPS. This best company for our method, because most often the package does not have tracking, and if it does, it is almost not updated. They also allow you to receive a parcel without a signature. Also, you can always call USPS and ask that the package be left on your porch or behind your house.

3. Unauthorized transaction
Many returns were also received using this method, but we should be more careful with it, because... this puts your account in a risk zone where your account may be frozen or blocked. This method can be used when you have already made several orders. Make the purchase to a different address, otherwise there will be no logic in it. Next, you contact support and report that the transaction was not authorized, thereby receiving the money back, and receiving the parcel at a different address.

Don't be afraid to experiment, and most importantly, never be shy. Scream, freak out, generally act as if it really happened. After all, I don’t think that if they sent you a package full of crap, you would calmly talk to support.

Ways to communicate with support

Now that you know the basic ways to get a return or refund, I’ll tell you one more very important thing.
You have 3 methods of contacting Amazon support: email, live chat and call.

1. Email
This is the worst method of communication, because... they have 24 hours to respond, and during that time anything can happen. This greatly delays the process of solving the problem.

2. Live chat
It's much more best way, than e-mail, because all actions take place right at the moment, but, nevertheless, the service worker has time to think or consult with a supervisor and find the optimal solution.

3. Call.
This is the best way. Here you can always contact a person from the support service. You can also convey to him your dissatisfaction with the help of screams and emotions. The employee will not have much time to think, and you can take full advantage of this. If your knowledge of English does not allow you to “put pressure” on the operator, use the dialing service, which costs 5-10 dollars.

Example of telephone communication

You: Hello Amazon. I just received my order. I waited it for a quite a while and I’m extremely disappointed on how my order was handled. I just got the box, however the item was missing inside. Does this happen with Amazon all the time?
Amazon: Hello Sir. No, we usually do not get these type of problems with our customers. However, in order for me to help you, please provide your order number and your account name.
You: “account name” + “order number” + “billing information” What should I do next??? A friend of mine ordered from Amazon and this happened to him too.
Amazon: Since this order is a huge amount, I can’t refund you, instead we must send this to our investigation team, so that you can be further assessed with. We will do our best to resolve all your problems.
You: (in such a situation there is a difference between a call and a live chat, because during the conversation you can continue to put high-quality pressure on the employee) I worked with a courier company before. And in order to speed up the process, I actually called them today and they told me that they only delivered what Amazon gave them. In fact, they can’t do anything about it anymore and they told me that the item was lost in transit.
Amazon: before we process to the refund, can you please tell us the condition of the box when you received it? Where there any dents or damages to the box or was there any sign of it being tampered?
You: The box was perfectly packed. There was no sign of any alteration to it, not a single sign of any form of theft to it. I just got the box and the invoice inside. It’s just that the item is missing from the box, which makes it really weird.
Amazon: Thank you for that information. Do you prefer refund or can we ship the new item to you?
You: New item, please, since I still need it.
Amazon: Ok, you will get information about your item soon on your e-mail. I really hope that you are satisfied with the solution that we found. And here’s another 5$ promo for you, because we value our clients.

Additional ways to make a profit

1. Replacement + money back
To do this, ALWAYS ask for a replacement first. If you receive an empty box, please say that you want to receive this item anyway. If you used the “package was not received” method, tell them that you will do everything possible on your part to ensure that the package arrives this time. Try to mix. That is, if the package did not arrive the first time, the second time you say that the box was empty, and you can already ask for a refund.

2. Two replacements + money back.
This will not be so easy for a beginner to do. This will require you to work hard. To start, you will need to ask for 2 replacements. You can use “empty box” and “package did not arrive”. To receive a refund, you need to contact Amazon when your package arrives and tell them to leave the item on your porch. It is best to call on the day the package is due to be delivered. Now you need to call the courier directly and ask to deliver the goods to another point, not far from the first place. Sign with a signature that is not yours, and then claim that the package was stolen.

3. Three replacements + money back.
This method is completely for extreme people, and, nevertheless, it is possible to pull it off. Do the same as in the previous method. Now use the following method. When entering an address, change the address slightly. For example, if you live on the 3rd floor, indicate the 4th floor. If you live in apartment 12, enter 22. You can also change one letter in the address. The courier will figure out where to deliver the goods, but you will tell the Amazon service that the goods were never delivered and ask for a refund.

How to avoid investigation and speed up the replacement/return process

1. First of all, say that you have already contacted the courier service yourself, and they cannot do anything about it, or, on the contrary, call the courier service and say that you never received the parcel, because... when they delivered the parcel, you were not in the country at all. You can also press for pity and say that the product was for your son’s birthday. How would they feel if they were in your place?

2. You can play the role of the victim. Say that you bought an item on Amazon to later sell on Ebay to make some money. And now, when you have not received the goods, you have suffered losses and you will not be able to pay for the rent of the apartment.

3. You can inform that you are soon leaving for Uganda on a mission to help children, and you will be without the Internet, and this package is very important on this trip, so return the money, and I will buy it more expensive in the store. In this case, in addition to a refund, you may also be given a coupon for $5-50.

What to do if your account is closed?

Did you still make a mistake somewhere? This happens, but it can be fixed. The account re-opening is handled by the Account Specialist; it is quite difficult to solve problems with him, but it is possible. The main thing is to understand why your account was closed. This may be due to the use of a fraudulent credit card or fraudulent documents, and they also found a relationship with other accounts where violations had already been found.
So, what can you tell support to try to gain access to a closed account:

1. I would like to copy the data of sent parcels.
You ask Amazon that you want information about your packages. Even though your account is closed, if you ask and ask respectfully, there is a possibility that they will open it.

2. I would like to record all transactions in order to complete my tax return correctly.
This method can be used at the end of the month and especially at the end of the year. Tell them that you really need the account information to fill out your tax return correctly, otherwise you may get into trouble and be subject to a large fine. You can also say that the insurance company requires all the bills from you in order to calculate the cost of insurance or to cover some payments. Speak in clever words, in most cases, people from support do not understand anything about this, and if possible, they will open your account.

3. One account for the whole family (In English, this is called family-shared account)
You tell Amazon that many family members use this account because... do not know how to use a computer well. The key here is to sound sincere and appear to be aware of Amazon's rules. Just tell them that lately You had no way to monitor what your family members were doing on this account, and now it turns out that you cannot get into your account. They will tell you that sharing one account with someone else is prohibited, and you will respond by saying that naturally they will not do this again, and you will help make an account for your loved ones.

4. My account was used by someone else.
We can say that you went on vacation or a business trip for a month and did not use your account to concentrate on your vacation or work. And today, when you try to log into your account, you get an access error. To be convincing, you can say that you only wanted to order diapers for your unborn child, but unfortunately you can’t get into your account.

What to do if the address is blacklisted?

1. Other residents
If Amazon does not allow you to send to specified address, say that some bloggers previously lived at this address, who probably constantly ordered something from Amazon. Say that you have nothing to do with them and don’t know what the problem might be.

2. Left guy
Say that an unknown guy periodically appeared nearby and took the goods from the courier. Say that you don’t know him, and perhaps he ordered something to your address, but you know nothing about it.

3. Newbie
Introduce yourself as a complete newbie to the Internet and say that you just moved. And say that the previous tenant just yesterday picked up some package at this address. Say that you don’t know anything about this tenant, and say that this is your first time ordering from this address. You can add that residents from your home/neighborhood also had problems with delivery to this address.

How to place an order?

1. Prepare best new account, or use the account from which you have not yet made any refund or replacement. Use a card that you have not used on Amazon before, otherwise additional verification will most likely be required.

2. Where to order:

• On the drop. This method is great because... the address will be fresh and will not be in the blacklists. Next, you can ask to send the goods to RU, or send the goods to the buyer, or try to immediately find a buyer and send the goods to him. This option is well suited for putting such a service on stream. To do this, you will need fresh drops and fresh white cards (do not pay with the same card from 2 different accounts). If you are interested in the question of where to get white debit cards, I will help you in PM, but in principle it is quite easy to search for on Google.
• For forwarding services (Shopfans, parcel post and others; there are a lot of such services, if you need a list, ask in a PM, I’ll give you one). This option is also perfect for both personal use and for selling goods. The only thing is, before ordering a non-official forwarding service, you should find out whether they can send it to you, because... Some shipments are on blacklists. And one more important aspect. In the forwarding service, you can easily underestimate the value of the goods, which can speed up the customs process.
• Immediately to RU. This is a less desirable method, and for good reason:

1. You have to wait long enough for the package to reach you to begin the return or refund procedure
2. There are not many goods that are sent directly to RU. There are many more positions that can be sent to the USA or South Caucasus.
3. Fuss with customs. If the product costs less than 200 euros, then everything is ok, there will be no customs clearance. If the value of the goods is up to 1000 euros, then customs will request documents about the recipient and the ordered goods. This will need to be provided. If the product costs more than 1,000 euros, then in addition to requesting documents, you will need to pay a 30% duty on the amount exceeding 1,000 euros.

3. Make no more than 3 product items in one order.
4. Sometimes Amazon may request documents, this does not happen often, and there is nothing wrong with that. This could be a bank account statement, a photo of the card, where the last 4 digits of the card are visible (the rest can and should be covered up), and a document with a billing address (if you do it for yourself, no problem, if it’s on the left address, you can draw it, it costs 3- 10 dollars)

5. There is nothing illegal in this; you can safely make goods for yourself, relatives, and friends. In the worst case, your account will be blocked and your address will be blacklisted. Fortunately, we now know how to remove an address from such lists.

List of stores

Once you understand the basics of social engineering, it will not be difficult for you to perform the same trick with other stores.
On the site where you want to apply your knowledge Social Engineering, something similar to this should be written.

This is a kind of guarantee that the company will resend the goods to you or refund your money if there are problems with delivery.
Avoid companies that say the following:

This means that they will not pay you back or resend the goods if the package is lost. In general, by doing so they say that these are your problems, and we don’t care about you.
I bring to your attention a list of stores where the methods written above were successfully applied to obtain benefits:
Amazon
Any Ebay site
Footlocker
Vitacost
Abercrombie
Zumiez
Urbanoutfitters (one item up to $150, higher amounts under investigation)
Nike (one item up to $150, higher amounts under investigation)
A1 Supplements
Asos
Vans
Bodybuilding
Blizzard
Keurig

As a result, we have another somewhat unusual one.

One day, while walking through the vastness of the darknet, I wandered into a large trading platform called BlackBank Market. After scrolling through the contents, I came across an interesting service, which, as the name implied, dealt with refunds for purchases on Amazon.

I decided to take a closer look at the service. As follows from the description, the product page must indicate that it is Ships from and sold by Amazon.com or Fulfilled by Amazon (that is, sold and shipped or processed by Amazon), the maximum cost of the product should not exceed $1,500 (for users with wealthy order history), the product must be small. The following information is required from the user: order number, email account on Amazon, full name, delivery address, product name, cost, delivery type.

WARNING

At first, I decided that the service was a typical scam that the Deep Web is full of, and was aimed at obtaining other people's accounts, and the information was necessary to convince support that the account owner was communicating with them. Imagine my surprise when I discovered similar services in the Russian-language segment of the Internet! Their descriptions were somewhat different, but the requirements and conditions coincided almost exactly. Offers for the provision of services of this kind are posted on large hacker sites and have a certain number of reviews, including from old users with a reputation. After reviewing them, I decided to do some research to understand how these services work. What do we know? All services ask for the same order information and require Amazon to be responsible for the item. Well, apparently everything goes through Amazon support. I got a new account on Amazon, VCC (virtual credit card) and registered with an intermediary service to get a real address for delivery of packages to the USA. Next, I placed a small order on Amazon. A few days later I received a notification from the service that my order had been safely delivered to the intermediary’s warehouse. It's time to communicate with support. Next, I will provide fragments of dialogue with support with some notes and comments.

You are now connected to Amazon from Amazon.com. Me: Hello, several days ago I’ve ordered a gift for my friend for his birthday. I’ve received it, but order package seems to be damaged. Amazon: Hello Bob, thanks for contacting Amazon, my name is Alice. I am so sorry to hear about this. Please allow me a moment to check on this for you, I’ll be happy to assist you. May I have the order number you are referring to please? Me: Order number is ###-######-####### Amazon: I'll be happy to help you with this, but first we would need to go through a quick security verification in order to access your account. May I have the email address, the name and the full billing address on your account please? Me: E-mail: #####@hotmail.com; Name: Bob Smith; Address: Sample Street 1150 15, NW Washington DC 20071. Amazon: Would you mind if I take a moment to check on this for you? It will take a few minutes

As you can see, the data that the services request is really necessary to verify your identity (I contacted support without being authorized on Amazon).

Amazon: Our best option in this case would be to issue a refund associated with a return. Or a replacement associated with a return. Also I can upgrade to the fastest shipping available.

Oops, this option doesn’t suit us, we want to get both money and goods. Let's try to get out.

Me: Sorry, but I can’t return the package. It turned out that it was damaged and inside of the box everything is covered with something like black tar, so I throw it away, because it doesn’t seem to be normal and can be dangerous. Amazon: You can put the whole package in any bigger box and send it back for a full refund.

The support is stubborn and does not want to return the money just like that.

Me: I understand, but I’m saying that I’ve thrown away the package, because this tar can be dangerous for health. And as I’ve mentioned before, it was a birthday present for my best friend. I can’t wait for replacement and such stuff, I’d rather try now to buy something at local store to catch the beginning of birthday celebration. Amazon: OK. I will issue the item refund for you. One moment please. Me: Thank you understanding. Amazon: Sorry for waiting, I've requested the refund, you"ll see the refund back to your original payment method within 2–3 business days. I'll also make sure to send you a confirmation regarding today's solution. Me: Thank you! Amazon: You are very welcome! If there is anything else I could help you with today?

The operation was a success! I will not cite the rest of the correspondence. Naturally, I apologized for the inconvenience, said that no refund was required and that everything was done for research purposes. It is worth mentioning that the psychological mechanisms behind this manipulation are extremely simple and can be used by an attacker with minimal experience. First of all, communication with technical support takes place in text mode, which gives the scammer the opportunity to plan the conversation process and calculate his next move with impunity. It is also important that Amazon support staff are obviously favorably disposed towards the client and the refund process in particular - this is due to the established Western consumer culture and serious responsibility for violating the law and consumer rights. For the persuasion process, we used two simple but effective vectors - the “gift for a friend” stereotype (to enter the zone of personal trust and activate empathy in the technical support agent); and the second, no less important, cultural and social stereotype of “harm to health” (the task is to make the support agent feel like part of a corporation that may be threatened with a lawsuit).

What conclusions can be drawn from this? The services I mentioned at the beginning of the article most likely work in a similar way, use proven pretexts and probably call support for greater persuasiveness. Amazon support is truly created for customers; it is rare that a store provides such a level of service. It’s a pity, of course, that people use this for selfish purposes and, probably, large volumes, as this may affect ordinary buyers, but such is life.