Telephone repair status. Network of cellular communication salons "svyaznoy" Service ok svyaznoy

The Svyaznoy chain of salons wins in the Communication Salons category. I donated my phone as an extra. guarantees. Instead of the promised 45 days, they kept him there for 67 days. this is just a mockery! It was lucky that at least they returned it repaired, they could have simply returned it unrepaired after a long period of time - if they had not received the parts on the phone.

The story about Svyaznoy

Personal experience. Search by topic. Personal experience. Maybe this will be useful for someone, but for others it’s just interesting.

The problem with my phone became clear when there were two weeks left before the end of the warranty, it does not work with Tele2 SIM cards, which obviously work in other phones, in all other respects it is fully working, when I bought it, I used MTS and therefore there were no problems.

Svyaznoy service: find out the repair status

“Connected” service, the status of repairs after delivery for warranty or paid service, quality control can be found out without leaving home and without sitting on the phone to call the hotline. This is very convenient, since it is possible to have data regarding the stage of readiness, in some cases - this is very important.

The Svyaznoy service offers its clients the following types of repairs:

Today, after 65 days, my epic with phone repair under Svyaznoy’s additional warranty has finally ended. I hope my experience will be useful to someone.

All documents (additional warranty coupon, repair application, Svyaznoy’s response to the claim and sample claim) are attached. I remember they really wanted to see a coupon for an additional guarantee on the forum.

Warranty phone repair in a connected I will try to tell my story, from beginning to end, to tell the methods of struggle that I tried on my own skin. 1) NEVER fall for the scam of sellers of complex equipment if your product begins to malfunction within 15 days from the date of purchase. You HAVE the right to exchange it for another or return the money!

If, when you come to the store, you are told that they will carry out an examination, and then, perhaps, they will return your money, DO NOT BE fooled! Take the item and go do the diagnostics yourself!

Pay the money and bring the conclusion, along with the complaint (it is very important to write it in advance) back to the store.

Status of repairs and quality checks, approval of paid repairs

Having submitted the equipment for warranty, paid or quality check, you can always find out at what stage the solution to the issue is.

To receive necessary information Enter the authorization code in the special field and click the “Find out status” button. The authorization code is indicated on the form (highlighted in yellow in the example)

Svyaznoy - Repair Comments Please specify the IMEI of the device.

We will clarify the situation. I wonder if anyone reads our complaints? Galina, please write the authorization code used to clarify the information.

Galina, we understand your concern. We will check this information and provide you with a response with the results of the work carried out within four working days.

I handed over the phone for repair under warranty at a connected company

I handed over the phone for repair under warranty at the connected

how it doesn't matter

it will be repaired and returned to you

and the repairs will be at your expense

just according to the LAW, ONLY repairs were allowed in relation to THIS product

no exchanges or returns

That is, you can now only have your phone repaired for a fee.

My advice for the future, based on practice - if the phone is of poor quality - return the money, do not bother with repairs - you will waste your nerves and time, but in the end they will say “improper operation”

sju is right, if it is not your fault that the phone is broken, then you are obliged to return the money or exchange it.

You are not required to pay for repairs.

But if you are at fault, then you must pay for repairs. There will be no exchanges or refunds.

How to exchange, return and repair goods purchased at Svyaznoy

Traces mechanical impact, unauthorized opening, moisture, corrosion on equipment; Lack of serial number on the equipment, inability to identify it; Mismatch serial number equipment and serial number indicated on the box and on the receipt.

Subject: Svyaznoy, Repair period under the Additional warranty has expired

Topic: “Svyaznoy”, The repair period under the Additional Warranty has expired. But I remind you that after the expiration of the warranty period, the norm of clause 5 of Article 19 of the ZPP law applies for two years from the date of sale of the goods.

Are you unable to read the terms of your DSO? It is written in your DSO that if they can’t repair your phone (the reason for failure is usually lack of parts), then they will return the money for an additional fee.

In January, we purchased a laptop in a store, where upon purchase the seller imposed insurance on us and assured us that if the equipment breaks down due to your fault, it was dropped or flooded, then the insurance company will pay for the repairs. Naturally, neither in the store nor at home did we read the contract; we simply believed the convincing speech of the seller. In June of this year, the kids put it on the table where they had spilled tea before, remembering that we had paid for insurance, took the goods to the store for repairs, where once again the seller was very kind and continued to claim that the repairs would be free of charge, a little more than a month later they called us to the store to buy a laptop and without even saying over the phone that no one had repaired the laptop, they offered to conclude an agreement for a paid examination and convinced us that as soon as we receive an SMS with the repair amount, we should send an SMS with the word no and then the insurance company will pay us for the repairs and more They will return the money for a paid examination. The amount of repair turned out to be very high since it was indicated that the board that burned out costs less than installing it. They called us from the central office and made an unconvincing apology and reported that our case was not insured. The question is, why do sellers lie to customers? Why couldn’t we use the insurance and where is our laptop now? Today I went into the store and the seller of the store called Svyaznoy said that they have no connection and they cannot know where our laptop is

Positive aspects

Comments:

Please check the IMEI of the device. We will clarify the situation.

What is IMEI? I called the service center and the answering machine answered that they still had our laptop. Almost three weeks ago they called us and said that the laptop should be returned to the store in the near future. I’m very annoyed by the fact that it’s the third month, but it was a gift for our children; we have three of them, and we live in a village where you know what the salaries are, I have 7 thousand and my husband is completely disabled with a pension of 6,300. so for this We had to save our purchase for almost half a year. How to live on and teach our children justice if there are only impudent people around, especially sellers, if they were put on a salary percentage of the proceeds, they wouldn’t treat customers like that, I’ve already been to this Svyaznoy 3 times over the summer I’ve never seen any buyers there.

I wonder if anyone reads our complaints?

018992608, August 15 they called me from service center and they said if I refuse the repair, it will be returned to the store in the near future, but today again I received an SMS message indicating the repair amount is not 4900 but 5200, please help me return the laptop.

Galina, we understand your concern. We will check this information and provide you with a response with the results of the work carried out within four working days.

Today is already the 12th and where is the promised report within 4 working days.

On September 13, we returned our laptop, but how come the promised 45 days of delay had passed, and according to the law, the store had to pay 10 percent for each day of delay; we paid for a paid examination; we received an answer. Svyaznoy Group carried out a paid diagnostic of the device. As a result of the diagnostics, it was established: The defect was confirmed. The client refused to carry out paid repairs. And there are no more words for why they took 835 rubles, where is it written what the defect is? As I understand it, the defect is a manufacturer’s defect? It is also written that the date of receipt is August 7, but what about the receipt that was given to me on July 26. Is this how Svyaznoy hides his shortcomings?

As I understand it, the liaison company is not going to apologize, and do any of the representatives read these complaints? Doesn’t it bother anyone that almost all websites write only bad reviews about the company?