Iota service center hotline phone number. Yota: operator hotline. In the Yota mobile application

Coordinates for contacting the service technical support subscribers of the Yota operator.

Contact Yota support

Easily!Difficult!

How to contact the Yota operator: 5 methods of communication

Telephone call - 8-800-550-00-07 (free for Yota subscribers).
By sending your question via SMS to a toll-free number.
By asking a question about e-mail: [email protected] ;
Contact support via social networks;

Lifehack #1: Can't get through but need help urgently? If there is a phone nearby with a SIM card from another operator, call the number 8-800-550-00-07 from a phone connected to another telecom operator. Yota specialists “think” that a subscriber from another operator may be calling about the transition and quite quickly “connect” with a live support employee. I checked it myself this method repeatedly. Works.

In addition to the phone number already indicated above, Yota subscribers in Moscow and other cities of Russia can call the support service at the phone number 8-800-550-49-55 . Calls to this number are also, of course, offered free of charge.

How to contact Yota support via online chat on the official website

If you don’t have time to make calls to the Yota hotline, you can always use the online support chat, available on the official website to absolutely all visitors. Naturally, the service is offered completely free of charge. To ask a question to an operator in text chat mode, you must do the following:

Go to the website yota.ru.
Select the region in which you use the operator's services.
In the main menu, go to the "Support" section.
Select which specific services you use: a modem/router or a smartphone/tablet with an operator SIM card.
On next page Pay attention to the side control panel, where you will find the “Contact Chat” button. It is located in the subcategory “Didn’t find the answer?”.

Fill out the required fields, including your name, the nature of the question, and state your problem and question in as much detail as possible in the last data entry field.
Click the button to contact a specialist.
After some time, a Yota specialist will join the chat, who will provide answers to all questions asked and help with solving possible problems.

It is worth noting that this method, although in some cases more convenient than calling a hotline phone number, can also take a lot of time, since online chat specialists do not always provide answers promptly.

The Yota help desk, the telephone number of which is presented below, will help solve almost any problem related to the provision of Yota communication services. Indeed, despite his experience as a local operator, he has been working as a federal operator not so long ago, so questions arise from consumers quite often. To solve them, the company has a set of numbers that can be used to solve literally all problems.

Main communication channel

SMS help

Another option that is promoted on the site is the use of SMS. It can only be sent by an eta subscriber using the number of this operator. You just need to ask a question and send it in a message to .

Speaking about providing assistance, it is worth noting that, given the quality of the ETA directory, it is likely that you will not have to call anywhere. It can be found under the "Support" tab in top menu Online. The list of questions is correctly distributed among the tabs, so that the subscriber should not have any additional questions, starting from the first steps of working with the operator and ending with instructions correct settings inside the phone.

Online options

The eta help desk also operates via email. Just send a message to [email protected], and you will receive answers to all your questions.

And, of course, one of the most convenient ways nowadays it is to use online chat services instead

Content

Yota company is a large mobile operator in Russia, which provides services mobile communications and the Internet. There are phones on the market with the same name, which have been called the first Russian smartphone. Due to the fact that the company appeared relatively recently, some subscribers do not know how to contact the Yota operator.

How to call the IOTA operator

For all users of this mobile network there is technical service support. If desired, a person can directly contact a specialist to get answers to his questions. The yota support phone number is the same in all regions of the country; calls to it are free of charge. An employee will answer any questions regarding tariff packages, connection or use of the Internet, and technical issues. For calls you should use the following contact numbers:

8-800-550-00-07 – for individuals;
8-800-550-49-55 – for legal entities;

Unified free number of the operator Yota

For all residents of Moscow, St. Petersburg and other regions of Russia, technical support is available via the telephone hotline 8 800 550 00 07. Calls are free for landline users, mobile devices. You can get any information regarding tariffs, account status and Internet balance around the clock. To provide statistics on your account, an employee may ask you to dictate personal data: passport details, answer to a security question, residential address. This is necessary to confirm the identity of the card owner.

Other ways to contact iota support

If you don't want to use, yota support phone number, get necessary information You can use the official website of the company. Each user has the option of creating a personal account (PA). To enter it, you can use your social network profile (Facebook, Vkontakte) so as not to remember another pair of accesses. From LC you can:

check account status;
find out your tariff plan;
view latest contacts;
change internet speed;
instantly top up your balance from any bank card.

If you have difficulty logging into your personal account, you should still contact the help desk using a single number. If you wish, you can describe the problem that has arisen online through a special chat form on the website. Employee technical center will respond in writing to your problem. If a specialist is not available, you can describe the essence of your problem on Mailbox companies: [email protected]. All last news and changes in tariffs can be found in the corresponding section or on the official pages of Vkontakte, Facebook, Twitter.

Operator Yota invites subscribers to use mobile network and high-quality Internet. But sometimes there are times when a client faces a problem getting them. It is not always possible to resolve the issue on your own, and then a technical support operator comes to the rescue. It is worth telling in more detail how the subscriber can contact technical support, and what issues the specialist solves.

Operator Yota

Cellular company Yota is considered one of the largest in the country. This company has been operating since 2014, but has managed to gain credibility. The company has the following advantages:

no fixed tariffs, which allows users to choose the package size and replenishment option;
high quality connection to the Internet and network;
tariffs are presented at prices lower than those of other cellular companies;
the subscriber can receive information on payments; clients are not charged additional money for hidden services;
number help desk you don’t have to search on the Internet, since communication with the operator is done via online chat;
Yota technical support works around the clock; by calling the hotline, the subscriber will be able to connect directly with a consultant;
the company refused national roaming, which simplifies customer travel across Russian cities.

note
The user can spend the call minutes presented in the package on numbers of other operators.

When you need technical support help

Works for Yota hotline, which the client can contact at any time of the day. The operator resolves the following issues:

Problems with finances. No funds were credited to the balance or money was written off although the client did not connect Additional services.
Equipment setup. If you can’t set up a router, modem, or Internet on your phone or tablet, then a consultant will help you solve this problem.
Quality of services. When the network connection is lost, you can identify the problem together with technical support.
Information on tariffs. The hotline will explain to the user what tariff packages are currently in effect and what their advantages are.

If a problem arises, the Yota operator is obliged to advise the client and help solve the problem.

Call to Yota operator

Usually contact number hotline is indicated on the official website of the cellular company, but the Yota operator number is on home page the user will not be able to find it. The company focused on communicating with customers via chat in the application for mobile phone, as well as on the official website. Still, there are times when the client does not have time to wait for a response in the chat, and then a direct connection with the consultant is required. If you need to make a call, the user should dial 8 800 550 00 07 . You can make a call from a mobile phone or a landline.

note
A call to the Yota service number is not charged, it is free.

To contact an operator, you will have to wait from 10 to 30 minutes, especially during the daytime, as the lines are often overloaded with calls. If you need help faster, it is better to use online chat. Before calling the Yota operator, you should write your question to accurately explain the situation.

Contact a consultant via SMS

If a subscriber cannot call the Yota operator number, then it is possible to send an SMS describing the essence of the problem in the text. The question should be stated fully so that the operator does not have any misunderstandings. After this, the message is sent to short number 0999. The answer comes within 5-10 minutes. This option can only be used by a subscriber using the Yota company.

Other options for getting help

If the Yota hotline is busy for a long time, and you need to get an answer faster, the subscriber is provided with alternative options for communicating with a consultant. Most often, users turn to online chat, which is available both on the official website of the cellular company and on mobile application. It is located in the “Support” section. Here, clients are provided with answers to frequently asked questions. In addition, there are other options for communicating with a consultant:

via mailbox;
by turning to social networks;
visiting the company office;
using feedback.

All these options will allow the subscriber to get an answer to his question, as well as solve the problem. But the fastest way is to connect to technical support directly by calling the hotline.

Mailbox

Contacting the operator via email address perhaps if you don't need an answer urgently. Processing of letters in Yota is slow, so a response may arrive within 1-3 days. To solve the problem you need to:

go to your mailbox and click on the “write letter” option;
the address is indicated in the “recipient” line [email protected];
the body of the letter describes the problem in detail;
Afterwards the client clicks on the “send” item.

We just have to wait for a response from technical support. When you need to get help quickly from Yota, the support phone will help with this, you can also use the chat.

Online chat

If Yota's technical support phone number is busy, the client can use online chat. To do this, you need:

go to the page of the official website of the cellular company;
find the “Support” item and click on it;
From the presented topics, select the one that interests you;
wait until the information is loaded;
click on the item that will open an online chat with a specialist;
in the window that opens, enter a telephone number or personal account, write a question, and indicate the city;
After that, you just have to wait until the specialist gives an answer.

This option is suitable for cases where a quick response is required and hotline communication is not possible.

Contact via feedback

On the company’s official website there is a point “ Feedback", where you can fill out a form so that the client can be contacted regarding the issue of interest. Filling is done like this:

the type of appeal is indicated;
fill in the required contact information;
the problem is described and a question on the topic is asked.

Within 2-3 hours Yota operator will contact the user and resolve the problem. The answer may also come to your mailbox.

Through social networks

You can also contact the operator through the VKontakte group, for this the client must:

go to the official group of the cellular company Yota, you can go to the address

Iota is a relatively young but rapidly growing mobile operator. Therefore, questions and problems for newly signed Yota subscribers arise quite often.

The easiest way to get advice on an issue of interest is to call the Iota operator. Although, the company's management does not seem to share this point of view. The operator does not advertise the phone number of its support service - it is not even listed on the official Yota website. The entire emphasis on communication with clients is on online chat, communication in the VKontakte community and correspondence by email or SMS.

But you can also get advice over the phone if you know where to call :) You can call the Yota operator at toll free number 8-800-550-00-07 . You can call this number from absolutely any phone, both mobile and landline, as well as from any region of Russia.

Alternative ways to get advice from an Iota operator:

Online consultant
An online chat with a customer support specialist is always available on the Yota official website. To start a chat, enter your name or phone number, your city and the question itself. As soon as a free operator appears in the chat, you will be able to get the necessary advice.
Vkontakte community
You can consult a Yota specialist at official page of the Yota community in a famous social network vk.com. Just ask your question in the appropriate topic and wait for an answer. If you believe the reviews, the consultants respond quite quickly and can solve almost any problem.
Consultation via SMS
If you do not have the opportunity to communicate with the operator online and for some reason cannot reach him by phone, you can send your question via SMS to a short number 0999 . The answer will be sent via SMS within a few minutes. This service available only to Yota subscribers.

Do not forget that to resolve some issues it is not at all necessary to call the Iota operator. Like all mobile operators, Yota provides its subscribers with the opportunity to independently manage their number in the “Personal Account”, which is located at https://my.yota.ru/selfcare/.

To enter " Personal Area» There are many options available. For example, you can log in as Facebook user or VKontakte, or simply enter your phone number or email address.

What opportunities does “Personal Account” provide? You can:

find out your personal account balance
manage your tariff plan
connect and disable additional services and options
regulate internet speed Yota
pay for communication services
link a bank card to your account
manage your devices
view information about special offers and Iota shares