The parcel did not arrive, the seller asks you to wait. Why does the seller on Aliexpress ask to cancel the dispute: how to identify an unscrupulous seller. How to recognize unscrupulous sellers

When opening a dispute on AliExpress, you may encounter a situation where the seller asks you to cancel the dispute, promising nice bonus or re-delivery of goods. Should you trust him, and what should you do if the seller on Aliexpress asks you to cancel the dispute?

Can the seller close the dispute on his own?

If the merchant strongly insists that you close the dispute on AliExpress, but you do not want to do this for certain reasons, the question arises: can he cancel everything on his own, without your consent? The answer to this question is clear - no, sellers do not have such an opportunity.

When should I open a dispute?

The funds transferred by the customer when purchasing goods are saved in the Alipay payment system account. During the delivery of the order, the money always remains in Alipay accounts, which is why sellers do not receive their payment immediately, but only when the customer confirms that he received the parcel in post office.

A dispute can be opened in the following cases:

• If for some reason you have not received your parcel. There may be several options for the development of the situation. Write to the seller, and if he responds, come up with a reason that you can write to the administrators so that you get your money back through a dispute.
• The merchant sent the products to the wrong address.
• The order is already in progress for a long time, and the delivery period has long expired. It is in such situations that most often the seller on AliExpress asks to cancel the dispute and wait a little.

Sometimes, indeed, circumstances develop in such a way that the seller may have serious excuses. In particular, difficulties may arise when the cost of the goods is low, as well as when sending an order with a track that is tracked only to the border of China. If the delivery period has ended, remember that it is best to insist on your position and under no circumstances close the dispute.

Please also take into account the fact that opening a dispute due to non-receipt of an order is only possible when the customer protection system has not expired.

What to do if the seller asks to close the dispute?

What to do if the seller trading platform AliExpress asks to close the dispute? You can meet him halfway only in a situation where the protection period has not yet passed. If it has already ended, then the order is closed automatically, and your funds are transferred to the seller.

If the delivery time of the parcel has ended and the protection period has come to an end, do not close the dispute under any circumstances! Even if the seller really asks you to do this.

After receiving your parcel, you may encounter the following problems:

• They sent you completely different products than you ordered on the website.
• The purchase did not fit in size or it is not the color you expected.
• You purchased several units of a product, but you were not sent the quantity of products specified when placing your order.
• The received order does not meet the declared quality.

In all the situations described above, you need to open a dispute.

How to make sure that the order will be of high quality? Even at the stage of making a purchase, look at the number of reviews, as well as the proportion of positive ones among them, find photos from satisfied customers.

What should I do if the store promised to resend the product?

What should a buyer do if a store representative on the website asks to close the dispute, promising to send another item in exchange for the low-quality one? In such a situation, it is recommended to ignore requests.

Always remember that the most important thing for sellers is to get money for the package. That is why it will be most beneficial for them if you close the dispute as soon as possible.

The Aliexpress administration will be able to punish the store for dishonest work, which is why they came up with the dispute function. If this is not the first time that circumstances similar to yours have arisen, the store may be closed.

When opening disputes, bring them to the end so as not to deprive yourself of the opportunity to return the funds. Otherwise, you may simply be left with nothing.

How to understand that you are facing scammers?

What actions of store representatives on AliExpress indicate that they want to deceive the buyer?

• The seller sends many letters asking to cancel the dispute.
• The store offers a refund.
• The representative delays the dispute and extends the period of protection.
• You are accused of being cunning and deceiving the store employees.

What to do in such situations? Edit the details, collect as much evidence as possible in the form of photos and videos that can prove you are right, and be sure to escalate the dispute. If you do all this, the AliExpress administration will definitely help you.

But remember that if you meet the store halfway and close an aggravated dispute, then your order will also be closed. After this, the money will go to the seller’s account and will not return to you.

Close a dispute only when all the reasons for opening it are no longer relevant and all issues have been resolved.

If this does not happen, contact the administrators as a matter of urgency.

Typical situations when sellers ask to close a dispute

Option #1

You ordered products that did not arrive at the post office within the period specified by the service, and there are only a couple of days left until the end of the protection period. When a dispute was opened, the seller responded and asked to close it, assuring that the goods would still arrive.

If the package does not arrive for a long period of time (more than 50 days), then there is no need to follow the store’s lead. She is unlikely to come, but you are guaranteed to win the dispute and get your money back.

If the product is not available for about 30 days, and it should be delivered in 35 days, then you can simply ask the seller to extend the order protection period.

Option No. 2

A situation may arise when the goods still arrive, but they are defective. You can open a dispute for a partial refund or demand a full refund.

In this case, sellers very often ask for closure and promise to return the money to the account of payment systems, for example, PayPal. In this situation, demand that he first transfer the amount, and then close the dispute, but not vice versa.

The video below provides detailed information on how to change the details of the dispute and cancel them:

I opened a dispute on Aliexpress, the seller asks to close the dispute, what should I do?

I think there is no need to close the dispute. As soon as you do this, the seller will immediately go into obscurity. and that will be the end of it. I recommend seeking a positive decision in your favor (return cash). I speak based on my own experience.

If you agree to wait for a new parcel from the seller, and he is really ready to send it, then you can do the following.

The seller extends the Buyer Protection period and sends you a new package. You, in turn, after receiving a new track number, CANCEL the dispute (namely cancel), then there will be no problems.

If the parcel is not tracked within 10 days, feel free to open a dispute.

If everything goes well, after some time you will receive the parcel and complete the order.

In general, according to Aliexpress rules, you can cancel a dispute (there is a special button for this) and reopen it until the end of order protection. But I doubt that the seller will send a new product again, most likely he will play for time, he may send a fake track.

It’s probably better to wait until Aliexpress arbitration is activated (after 7 days, if the seller does not accept the terms of the dispute earlier).

Under no circumstances should you be persuaded by these sellers; they won’t care about you later when they get what they need!

You correctly wrote that you will close the dispute only after the seller has completed his work. Stay on it! And the fact that there may have a bad effect on their store is only their problem! It was necessary to immediately monitor the quality of the goods.

I had a similar situation! The seller also asked me to give him my electronic wallet number and he would return the money to me, this should not be done under any circumstances! Everything needs to be done through the website

Do not agree to close the dispute under any circumstances! I know this first hand because I blog on Aitao. And there are many people complaining that the dispute was closed, but the goods did not arrive to them, and the money was not returned. Chinese sellers, for the most part, are honest people, and upon opening a dispute, they compliantly return the money, but there is a black mark in the family. There are many fly-by-night companies on Aliexpress - they received money for orders, but behind the beautiful picture of the product they often hide the fact that they do not have any product. They write to you that your order has been sent, but it is impossible to know whether this is true, especially if the track is not tracked. Why am I writing this? Moreover, it is possible that they do not have replacement parts for your purchase, and they are not going to send anything, so they are asking to close the dispute.

Until your problem is resolved, the dispute cannot be closed. No matter how the seller persuades you, do not close the dispute. If you succumb to the seller’s persuasion and close the dispute, then your problem is considered automatically resolved and the seller no longer owes you anything. You can hope for his integrity and wait for what was promised (parts or money), but there are no guarantees left and it’s easier to say - you won’t get anything!

You could have immediately done something different, provided that you received the order quickly and have time to communicate with the seller without opening a dispute. Let’s say the seller gave 60 days for delivery of your goods, but the goods arrived in 30 days. that is, you have a supply of 30 days - you write to the seller your claims and present evidence. If during this period (and the seller can extend the period) the seller does not solve the problem - sends new parts or returns the money and the delivery period comes to an end - you will have to open a dispute. In your case, it seems to me that it is better to demand a partial amount of money; no one will give guarantees for the parts.

Vladimir55! You answered absolutely correctly. The dispute will be closed after receiving the defective product and not otherwise!

In this situation, the seller will be incredibly happy about your compliance if you close the dispute.

And you may never get anything from him.

If he is so honest and decent, then why should he waste time and prolong the protection? Wouldn’t it be easier to fulfill your requirements, send a quality product and thereby solve the problem?

In a word, DO NOT give in!

Risky business, to be honest. Usually they believe the Chinese, but never see the goods; I have heard of many such cases. I also had such a case, I refused, I believed it. But I was lucky, the goods arrived a day later, apparently they just got lost. The seller promised to send it, it turns out that the second one, but the second one did not arrive. So I think maybe I didn’t send it, or maybe where it’s going...

Aliexpress is a serious company and all sellers are very afraid if they cannot trade there. Therefore, in any case, wait for Aliexpress arbitration to connect. And they will return your money or send you the goods. And the seller is just playing for time.

Do not close the dispute until the buyer is satisfied. We need to insist.

I once also had a dispute over batteries. They didn’t send me what I ordered, but after a dispute they sent me my order in next parcel, but the previous one was not claimed because it was an obvious fake.

I hope for your successful outcome.

The Aliexpress website is a large online trading platform that unites hundreds of stores and their representatives from China. There are often cases when, instead of the desired new thing, buyers receive defective or broken items. The problem can be resolved through a dispute system between the user and the seller. As a result, the store owner and the customer usually come to a mutual agreement. In such cases, the buyer needs to know how to cancel a dispute on Aliexpress.

When should you not close a dispute?

The user may encounter a situation where the order has supposedly been shipped, but the store owner has not provided an email ID. It is recommended to open a dispute and observe the seller's reaction. You cannot trust the store owner if he tries to verbally convince the buyer that the order has been sent and is on its way to the user. Should I cancel a dispute on Aliexpress after the seller offers the correct mail ID? IN in this case the dispute should be closed.

If the contents of the received parcel do not correspond to the order, the user has the right to a full refund of the paid amount. For a partially damaged product, the buyer can only receive a partial refund. To get a full refund, you will have to send the parcel back.

You should not cancel the dispute as soon as the seller offers to send you another product as a replacement. The buyer will no longer be able to open the dispute again if the product turns out to be defective, or even not sent at all. The user needs to wait for the goods to arrive in proper condition. It is not recommended to close the dispute until this point.

When can a dispute be cancelled?

There are situations when everything is fine with the mail ID, but the order protection period is coming to an end. The buyer has to open a dispute. Is it possible to cancel a dispute on Aliexpress if the seller asks for it? The dispute should be closed only when the store owner extends the order protection period.

If the parcel contains a defective product, the buyer opens a dispute. It can be canceled if the user is completely satisfied with the seller’s conditions.

Unscrupulous sellers

Sometimes dishonest store owners ask to close the dispute. You can perform this procedure, but only if the order protection has not yet been completed. If the period has expired, the dispute will be closed automatically and the store owner will receive the money. The seller may ask the buyer many times to cancel the dispute. You cannot close a dispute if the order delivery time has already passed.

Promises of store owners to send other goods

What should I do if the seller asks to cancel the dispute on Aliexpress, committing to send another product? If you receive a defective product, the store owner’s request to close the dispute should be ignored. Otherwise, the buyer may be left without money. It is worth remembering that sellers want to receive payment for goods as quickly as possible. Therefore, they need the dispute to be canceled.

The administration of the Aliexpress trading platform punishes the seller for low-quality goods. If disputes over a defective product are opened frequently, the store may be closed. To avoid such problems, sellers from China resort to deception.

There are cases when store owners ask to cancel a dispute on Aliexpress, promising to return money to users via PayPal. Unscrupulous sellers approach buyers with such offers. In such cases, the site administration does not guarantee the security of the transaction. Sellers may receive funds and disappear immediately after the dispute is canceled. Open dispute should be closed only after the money is returned.

Requests from sellers to confirm receipt of goods in advance

There are situations when a buyer places an order and then receives a message from the seller. The store owner asks you to confirm receipt of the parcel in advance. The seller explains that he urgently needed money. Possible reasons may be different: treatment of a close relative, buying food for children, paying for education.

The user sees that the mail ID is perfectly tracked and confirms receipt of the parcel. The buyer then discovers that the order was sent to a different address. Therefore, you cannot confirm receipt of the package until it arrives and has been checked.

How to recognize unscrupulous sellers?

The buyer can guess the store owner's intentions by the following signs. The seller sends messages asking to close the dispute and offers to return the funds using PayPal. He may also begin to play for time, repeatedly extending the order protection period. What to do if the seller canceled the dispute on Aliexpress or wrote that the buyer is trying to deceive him? In such cases, you need to edit the information, add new evidence and convert the dispute into a claim.

At this moment, the administration of the Aliexpress website should come to the rescue. Once the dispute is completed, the order will be closed. The further outcome of events depends on the site administrators. If the buyer loses the dispute, he will lose his money.

How to cancel a dispute on Aliexpress?

First you need to log in to personal account. Then you should go to the order page. The user will see that the dispute is open. How to cancel a dispute on Aliexpress? To do this, click on the Cancel dispute button.

A window will appear with a drop-down list and a comment field. You must select the reason for canceling the dispute from the list, add a description and click on the “confirm” button. In this case, all problems with the seller must be resolved.

Closing a dispute yourself cannot be a guarantee of a refund or replacement of the product. Unscrupulous sellers can be found everywhere. When closing a dispute, you must be careful not to be left without your order and the money spent on it.

Is it possible to open a dispute on Aliexpress after it is cancelled?

Each situation has its own rules. You must carefully monitor the order protection timer and your actions. If there is still time, the buyer can reopen the dispute after it is cancelled. Problems can arise at any stage of parcel delivery. If disputes regarding postal identifiers are successfully resolved, this is not a guarantee that orders will arrive safe and sound.

Therefore, the system has implemented the option of opening a dispute a second time. If necessary, you can ask the store owner to extend the time. After the order protection period has expired, it will no longer be possible to open a dispute again. It is necessary to distinguish between the “accept” and “cancel” dispute icons. If the buyer clicks on the first button, this will mean that he agrees with all the conditions of the store owner and closes the dispute.

After the order protection period has expired, the user will not be able to open the dispute again. If the seller’s terms are accepted by the buyer, the dispute is considered closed. Therefore, you cannot click on the “accept” icon until you have received and thoroughly checked your order.

Closing an aggravated dispute

How to cancel a dispute on Aliexpress if it was turned into a claim by the user? To do this, open the dispute page. Then you need to click on the “complaint center” link. After this, you need to click on the “cancel claim” button. A window will open with a list of circumstances that prompted you to perform this procedure.

The list contains the following lines: reaching a compromise, returning funds to the user, receiving the goods by the buyer, etc. From this list it is necessary to select the reason for canceling the aggravated dispute. Brief description should be entered in the “message” field. Next, you need to click on the “confirm” button. After sending the refusal, a window will pop up in which you need to mark the line “yes, I want to cancel the claim.”

By clicking on this button, the user will close the complaint. The dispute will be terminated. It is worth considering that the refund to the buyer is carried out not by the seller, but by the administration of the Aliexpress website. Funds will be transferred to the user's account within a few days.

Conclusions

Administrators are not responsible for sellers' promises. Therefore, customers cannot be 100% sure that store owners are telling them the truth. In an uncertain situation, the dispute should be left open. Should I cancel a dispute on Aliexpress? It is not recommended to do this until the order arrives.

Otherwise, the buyer may be deceived. It is worth noting that dispute is an excellent mechanism for combating unscrupulous store owners. However, you need to know how to use it correctly. Before canceling a dispute, you need to demand reliable guarantees from the seller.

Common situation:

The goods did not arrive. You opened a dispute because the protection is running out, but the parcel is still on the way. The seller did not agree to return your money, and a week later the dispute escalated. The mediators, hoping that the parcel will arrive soon, asked you to wait another 10 days, putting forward the solution “Please continue to wait for 10 days.”

What should you do if you are asked to wait to resolve an aggravated dispute?

AliExpress mediators may decide in a hurry that you need to wait for the parcel until a certain date. For example, if you were asked to wait another 10 days (this parameter is usually indicated in the details of the Aliexpress “Response time” solution), then you do not need to do anything in the next 10 days. The main thing is not to cancel the dispute. It will not close during this period, regardless of what date is indicated as the end of negotiations. At the end of this period, mediators will check whether the status of delivery of the goods has appeared, and will also look to see if there are any changes in the dispute (new evidence from the buyer or seller). Based on new information they will make the final decision.

• If you receive the parcel within this period and everything is fine with it, then you need to cancel the dispute and confirm receipt of the goods. If something is wrong with the product, then change the reason for the dispute and attach evidence.
• If you don’t receive it, then to be on the safe side, on the last day you can attach to the dispute a screenshot from the tracking site that the package was not delivered. And write in the comments that you still haven’t received the goods.

“The dispute is closed, but there is no money!!! When will they be returned? - this question can be found on almost every thematic forum related to purchases on Aliexpress (the largest Chinese trading platform).

The administration of this site guarantees the safety of purchases, which is why they treat dishonest sellers with the utmost severity. If the seller indicated dishonest characteristics of the product, did not send the order on time, did not get in touch, etc., then he will be obliged to answer for this. Each buyer has the right to open a dispute on the site, prove that he is right (if the client is really right, then this is easy to do) and get his money back. In principle, everything is extremely simple, the main thing is to do everything correctly and consistently, and then your honestly earned money will be returned quickly.

If for some reason the buyer (they are listed in the aliexpress menu) decided to open a dispute, then it is important not only to open this dispute, but also to monitor every stage of its development. Each seller, of course, does not want to part with money, but many sales representatives also have no desire to lose their rating, reputation on the site and receive sanctions from the administration. Therefore, dispute resolution on the marketplace is usually truly fair. If the client is right, then the money will be returned to him, there is no doubt about it. Now it is important to know the following: where, when and how this money will be returned. Let's try to figure this out in this material.

So, what to do when the dispute is closed and it was the buyer who won it? – you ask. The answer is simple - there is no point in doing anything, you just need to wait. Yes, yes, just wait. Even if the money was not returned on the first day (as almost every deceived client wants), then this is not a disaster at all. We will provide a full picture of the refund, but a little later. Then readers will find out how long they need to wait for a refund.

How long it takes to get your money back depends solely on how you paid for the order. If the order was paid through the WebMoney system, then the money will be returned there; if the payment was made using a bank card, then you should expect the money on the card. It's simple, the main thing is not to panic. If the client knows how he paid for the order, then he automatically knows where the amount of money spent will be returned to him. But there are some nuances here too.

Aliexpress users often have their accounts in the Alipay payment system (aliexpress affiliate site). And it often happens that the dispute is completed, the money was returned, but it did not arrive on the card/Qiwi wallet/webmoney. The question is - where did the money come, and did it come at all? If the dispute stage is completed, and after checking the card, the required amount is not found, you need to check your Alipay account. Some users sometimes don’t even realize that the money was returned to this account. If this happens, you need to look at the information in the settings - it happens that money from the seller comes to Alipay by default. Then the settings can be changed, and the funds will be returned to the place where the funds came directly from.

To see where and what amount the seller returns, you need to log in to the aliexpress system and open the “My Orders” tab. There you need to select your order and click on the “Details” tab. Visually it looks like this: (photo 1).

By opening this tab, the client will see detailed information about the product and on this page you need to open the following tab - “Payment”. In this tab you can find out everything about getting a refund for your order. In photo 2 you can see how it looks visually.

The only thing that may not suit the buyer in this situation is that there is no information about where the money will be returned. But as mentioned above, the funds will come where they should - to the account from which they were directly withdrawn.

The Aliexpress system guarantees a refund if the dispute is won and closed. But the period for the return of money provided by the site administration can be seen in the following table: (photo 3).

Money for purchases will be returned to each client, you just need to wait. For the confidence of our readers, we offer in our material real reviews buyers who are faced with an issue such as a refund after a dispute is completed. We invite you to familiarize yourself with them.

Stages of returning to Aliexpress: 14 comments

I buy from Aliexpress regularly. In principle, there were no problems - I tried to order goods only from trusted sellers with a high rating. But one day I got caught and decided to take a risk, and the risk turned out to be unjustified. In principle, then there was a refund, but before that there was a scandal with the seller, which really frayed my nerves. When I received my order in the form of a cheap phone case (and I ordered, please note, a serious leather wallet!!!), my indignation knew no bounds. And since I don’t have patience, I quickly photographed this “cool thing” and hastened to open a dispute with this...seller (I’d like to say it differently). On the site they realized that the products this person did not match the description, and he was “asked” to return the money to me as the injured party. He, in turn, began to ask me to cancel the dispute, saying that he would send another wallet (most likely of the same “quality”), and blah blah blah. Since I’m a dead bird, I didn’t fall for the persuasion, the dispute accordingly didn’t cancel, but on the contrary escalated, and began to wait for the administration’s reaction. In general, in order not to write a whole novel here, I will speak briefly - the money was returned to me on WebMoney - a week later my 9 dollars were in my dollar wallet, and after this incident this seller, of course, did not cooperate with me, or rather, I ordered from him did it for the first and last time

I decided to write and warn buyers on Aliexpress against too cunning sellers who use payment system Paypal (with a stick - that’s what we call it). The system itself is safe, but only beginners can fall into the scam of dishonest traders. I'll tell you what happened to me. I ordered cool headphones. According to the descriptions and characteristics, I was more than satisfied with everything, there were few reviews, but still there were some, and without thinking for a long time I placed an order. What should I do? I’m practically an expert on Ali, but I always made payments through bank card(I have a special one, dollar for Internet payments) and in case of disputes I also received funds on the same card. This time, as they say, I fell for it. The headphones arrived on time (relatively quickly - just two weeks after payment), but the sound was terrible, and on the one hand there was no important detail at all. This really infuriated me - the amount I paid for them was not small, so opening a dispute was not long in coming. But then this cunning bug (seller) began to persuade me to cancel the dispute, and he would send me money for a stick. To be honest, I haven’t used this system, but I heard from friends that everything seemed to be ok, so thinking that I had nothing to lose, I took it and agreed. Having opened my account on a stick, I sent the coordinates to the seller and waited. Very quickly, even before the due date, he returned the money to me, I calmly made sure that the dispute was closed and it seemed that that was all - the conflict was settled. No way! When I had nothing to do, I decided to place an order and pay for it with the money that was in the stick’s account. But there was a SMALL nuance - when I went into my personal account, I saw that there was no money there, I don’t know where it went, and even the administration made me a fraudster, since it turns out that I deceived the poor buyer (without selling anything ). Yes, yes, it turns out you can do it this way. It’s just that, due to my ignorance, I confirmed the wrong refund. There are two types of them on a stick - one goes as a simple transfer, and the second as a transfer for goods. So, the seller offered me a second one, although I needed the first one. Accordingly, I happily confirmed it, since I didn’t expect any trick here. In general, I’ll try briefly - the administration punished me with sanctions - money was withdrawn from my account in favor of the seller. It’s not very pleasant, but what can you do? It happens. They learn from their mistakes. My 15 dollars and 37 cents were gone and I was left with broken headphones, but it's not the end of the world. I hope that at least my review will help people not to make such mistakes, and not to act thoughtlessly on such suggestions (as I did).

The following happened to me. Usually I received all parcels at Russian Post. I ordered stage sneakers. I see the product is not tracked. Instead of the usual code, with a letter ending, there are just numbers at the end. I waited a long time and entered into correspondence with the seller. As it turned out later, the seller sent the goods not according to the postal code, but to some private company, the parcel lay there for 10 days and was returned. Having entered into correspondence with the seller, I took his word of honor that he would send the parcel back. I've been waiting for the third month, the seller does not respond to correspondence. Ali Express closed the dispute. I have no idea what to do, please tell me if anyone knows.

I managed to send me new ones after receiving the headphones and closing the order and not returning the old ones. I bought a player for swimming in the pool, confirmed receipt, and a month later one earphone stopped working. As you understand, there is no question of any Chinese guarantee, but nevertheless I wrote to the seller (6 times), sent a video at the seller’s request (however, how can you determine the sound quality in headphones from the video?), and a week later the seller sent I need new headphones (albeit the same ones) without returning faulty ones. Now I have two player flash drives and one working headphones. Lucky.

What should I do if the dispute was resolved in my favor, but the processing of completing the payment was delayed? For one dispute I’ve been waiting for a refund for a month, for another - 3 weeks, although, in theory, the money should have been returned within 15 days...

• Hello, everywhere I see the same thing, that the money will be returned to the account and how to argue correctly. I placed an order in several stores, never received the 2nd parcel, opened a dispute, won, the return period has expired, but the money was not returned, the “Waiting for refund” and “refund processing” stages have been completed, but the “Refund” is still not there, what to do in this case? I wrote to support, but there has been no response from them for two weeks now.

• An enclosure in a small package was stolen. I wrote a complaint to the post office of the Russian Post asking for an investigation into the Small package. Made an inventory of the received goods and handed them over to Russian Post Small package to find out.
  Sender (seller) Store: Teclast Official Store (Store No. 1726325) deliberately delays time and does not understand or does not want to understand the reason for the refund. Gets in touch. I didn’t open a dispute, I wrote a message to the seller hoping for understanding, then the waiting time expired and the order status became completed. New Year We then have them, it’s my own fault (the first time in 4 years of purchases and I didn’t have such a theft), but a refund is required. The investment was stolen.
  The reason for the refund for the Order by identification number is because at Customs Russian Federation a small package arrived, weighing 624 grams. The declared weight of the sender is 1 kg 193 g in document No. ***** from customs, which records: damage to the shell, penetration of the attachment, change in weight.
  The penetration was carried out at the stage of an international Malaysian carrier (According to the Post, or maybe the Post itself stole such a board from it. The point is not that I have a document in my hands that was stolen at the stage of an international Malaysian carrier).
  To date, no material compensation has been received for Order No.: ******.
  All evidence is on sheets with certified seals.
  I hope for the help of the site and kind people to help me resolve the situation.
  I chatted with a robot (Rebeca or someone else) to the AliExpress team for help, 15 days have passed, and there is no answer.
  Email address Permalink

  What to do if the so-called “Processing of Funds” has been going on for 1-2 months? I have 16 disputes proven in my favor (10 for seeds from which weeds grew) something was broken, something did not match in quantity, one was sent to Lipetsk, instead of St. Petersburg, and something did not arrive at all.
  A week, 10-15 days - okay, but 1-2 months, in my opinion, is too much....

  Hello, tell me what to do please. I ordered a phone from Ali with accessories. I received a notification that the package has been delivered. I came to the post office to receive it. The parcel arrived with documents. The postal worker looked at the reports in front of me, it was written there that instead of the 521 grams sent, only 207 arrived. I have never been in a similar situation, although I often order here. She advised me to simply not receive the goods, and they would send it back. I guess I should come home and open a dispute. I did just that. As a result, the dispute was already closed and I was left without money and without goods. Tell me what should I do to get my money back??

  I have been ordering all sorts of cases and similar non-electronic things from Ali for a long time. Then I decided to order my wife a lamp for drying nails, the lamp is beautiful, the price is tempting, 13 dollars, other sellers have the same from 18. Realizing that there wouldn’t be any fancy electronics there, I ordered the lamp in 13. It arrived in 10 days, the track was tracked. I came, I plugged it into the socket, but it didn’t turn on. I made a video about how she didn’t want to work, opened a dispute and uploaded my video as proof. As soon as the dispute opened, the lamp also opened through my efforts)) everything was banal and simple, the wire suitable from the micro-USB input was short, and came off from it, quickly built up the wires, about 3-4 cm was enough so that it would not be torn off . I understand that I acted a little rudely towards the seller, but I was able to fix it, but someone else would not have been able to. As a rule, this product is ordered by girls who, for the most part, are very far from soldering. Therefore, 3 cm of wire cost the Chinese 13 dollars.