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A universal solution for online conferences and e-education.
A universal solution for online conferences and e-education.
What is this for?
The use of web conferencing is gradually becoming a standard for many organizations around the world. This is natural, since it is impossible to withstand constant competition without using new opportunities for remote collaboration, meetings and training. In this market segment, the Adobe Connect 8 web conferencing solution is one of the most functional. This product is especially attractive for departments involved in employee training, as well as for organizations that want to use new e-learning standards.
The need to use an online conference system becomes obvious when it comes to informal business communication. Project discussions, documents and presentations that involve interactive interaction and discussion are just a few examples for which Adobe Connect 8 is ideal. Of course, there are situations where face-to-face communication is necessary (especially if they require signing documents), but in others In cases, and they are the majority, it is necessary to discuss issues for which it is difficult or impossible to often bring people together. It is also worth remembering about the time spent on the road, which is extremely expensive. And then, have you ever been to meetings that were ineffective because participants were late or absent due to traffic jams? Meanwhile, with Adobe Connect 8, people can quickly get together for a meeting without leaving their desk.
Quick connection
To connect to a web conference using Adobe Connect, participants do not need to install any additional software on their computer. software. The Adobe Connect client part is based on technology Adobe Flash, which is installed on 98% of computers worldwide. Using Adobe Connect, you can be sure that any participant with a computer and Internet access can connect to an online meeting.
The web meeting organizer can control what options are available to participants
Online communication with Adobe Connect
The Adobe Connect 8 solution is a system for conducting web conferences and organizing electronic education. Adobe Connect means meetings without having to travel, training without being late, and presentations for everyone who needs to participate in a discussion, regardless of whether those people make it to the office by ten o'clock in the morning.
You can add various modules to the online conference workspace
Communication using Adobe Connect 8 provides the following features:
- dynamically configured in the browser work area for communication and the use of pre-prepared templates;
- support for multipoint audio and video conferences;
- ability to demonstrate Microsoft PowerPoint presentations and other supported types electronic documents;
- screen sharing remote computer(you can select the entire screen or a separate application);
- creating questionnaires for event participants;
- the ability to use interactive content based on Flash technology;
- broadcasting videos;
- support high quality resolutions when broadcasting video (up to 720p);
- unique sound transmission algorithm;
- chat (general and personal);
- notes;
- exchange of web links;
- visualization of ideas using an electronic whiteboard in real time;
- ability to record a meeting;
- differentiation of user roles: organizer, speaker, participant.
Architecturally, Adobe Connect is a client-server solution. The client is a regular browser (various manufacturers are supported). The server part is installed on a physical server running a server operating system Windows systems, and is used as a database Microsoft SQL Server, and for small scales it is enough free version Express Edition. Another option for the Adobe Connect backend is hosting. This is convenient if the company does not have dedicated IT personnel or server IT infrastructure, but there is a need to conduct online meetings, remote e-learning or multi-thousand one-time online conferences that require a powerful and fault-tolerant server infrastructure.
E-learning
One of the global problems that e-learning helps to solve is the dynamic change in the needs of the market and the world as a whole. Market of specialists and market in economic understanding. Whatever education we are talking about - primary, secondary, higher or specialized - the essence of the problem remains the same - what to teach and how to do it? The fact is that the world is changing so quickly that acquired skills and specialized knowledge quickly become outdated and lose relevance. The advantage of e-education in in this case undeniable. Overcoming time and space barriers, digital learning provides excellent opportunities for distance interactive learning, knowledge assessment and training of qualified specialists in the shortest possible time.
Adobe's experience and developments have made it possible to create a set of products that use the Adobe Connect 8 platform to organize an e-learning system. Supporting world standards in this area allows us to solve learning problems in various areas, from creating interactive electronic content for educational programs to conducting remote training, testing and grading students.
You can use Adobe Presenter and Adobe Captivate to create educational materials and tutorials. Presenter is ideal for quickly creating e-learning materials with using Microsoft PowerPoint. Adobe Captivate is designed for creating more complex e-learning aids that require complex logic passing the course and various simulators.
Creating e-courses using Adobe products is convenient and easy. To create an e-course from Microsoft presentations PowerPoint, you can use a special add-on for PowerPoint - Adobe Presenter 7. This add-in is integrated into the Microsoft PowerPoint menu and allows you to turn a familiar presentation into electronic learning material with integrated audio comments, videos, interactive forms and questionnaires. With Adobe Presenter, you can create self-playing presentations and interactive training courses without leaving your familiar PowerPoint workspace.
Another product designed for creating electronic content for educational courses is Adobe Captivate 5.5. Unlike Presenter, this is a separate application with a wider range of features. Captivate can also transform a Microsoft PowerPoint presentation into an eLearning course and also allow you to create an interactive demonstration software product, add additional elements to slides to improve the clarity and effectiveness of learning, track student progress, and create a training course that can be used in various e-learning systems compatible with SCORM/AICC standards.
You can conduct express surveys during an online meeting
Adobe Connect 8 Licensing
There are two ways to purchase Adobe Connect. The first of them is the hosting version (Adobe Connect 8 Hosted), and this option is very convenient for small companies. In this case, the entire Adobe Connect infrastructure (server part) is located on remote servers Adobe, and the customer only needs to remember his username and password to log in to the system. There is no need to provide fault tolerance or maintain the solution - everything is stored on remote servers and controlled by Adobe.
The second way is to purchase a license for a corporate server (Adobe Connect Server 8). It is designed to be deployed inside an organization behind a firewall. The obvious advantage of this option is independence from external Internet traffic, as well as the ability to install a server integrated with the internal IT infrastructure.
In terms of functionality, Adobe Connect is a multi-module solution. To solve certain problems, you need to purchase the appropriate module. There are four main Adobe Connect modules, which have their own logical licensing options:
- Meeting
Designed for online meetings in real time.
- Training
For organization distance learning(not necessarily in real time).
- Webcast
To organize one-time online events on Adobe hosting resources.
- Events
Additional option for Meeting and Training modules. Needed to ensure automatic registration for seminars, sending information to participants, reporting, etc.
The information in the examples below will help you determine how you can use the Adobe Connect platform to solve different problems in your organization.
Example #1: Internal meeting, meeting with a partner
Regular internal meetings or a scheduled meeting with a business partner can be successfully moved online using Adobe Connect.
Imagine that there are ten participants at a meeting, but some of them work in different parts of the city. Time spent getting everyone to show up and take their place in the meeting room can be wasted and reduce the productivity of the meeting. If, based on the results of the meeting, you need to send documents electronically, this is an additional waste of time.
The scenario for using Adobe Connect 8 in this case will look like this. The meeting organizer creates a virtual meeting room in advance or uses an existing one, changing, deleting and adding modules for interactive communication. For example, to start a meeting, it is useful to create a layout with a large video conferencing module, a small list of participants, a chat module, and a document sharing module to show the presentation. In the future, for discussion, you may need a meeting room layout with a smaller video conference module, several questionnaire modules, a document exchange module, a chat module, etc. In addition, the correct distribution of roles for participants in an online meeting will increase the efficiency of the meeting.
This is what a remote consultation with a technical expert will look like
Example #2: Quick consultation with technical specialist or an expert
In cases where a regular phone call will not allow you to explain the essence of the problem to an expert, and sending a request by email may not be processed immediately, it is very convenient to get expert advice using Adobe Connect.
When selling a complex product or as part of scientific project, when planning an excursion tour or conducting a medical consultation, a situation may arise when you need to consult an expert, who can only be contacted by phone or via the Internet. Phone call, limited in capacity voice communication may be too expensive - especially if the expert is located in another country. Meanwhile, the ability to connect any person to an Adobe Connect online meeting will allow you to give an expert a link to a web conference and instantly connect him to communication. The ability to manage user roles during a meeting will simplify the task, and as a result, the expert will become a presenter who can show and tell everything. Using video conferencing with video streaming support high resolution, you can show a specialist a failed mechanism part or discuss the patient’s diagnosis. Also in this case, you can use the document exchange, whiteboard, chat and notes modules.
When creating a new online learning activity, be sure to include all required information
Example No. 3: Conducting a marketing event
An event in Adobe Connect 8 is a meeting, seminar, presentation, training course, or virtual training room with additional functions management needed to prepare the event and track the results. Management features include registration tools, reminders, surveys, and reports to process event results.
Creating an Adobe Connect event makes sense in several cases:
- It is necessary to organize registration of participants.
- There is a need to create branded event pages, such as description pages, as well as branded event registration and login pages.
- It is necessary to configure the collected data about participants for subsequent use in reports (since this information is based on information received during registration of participants, it complements reports based on the results of the meeting itself).
- You want people outside your organization to attend the event. As a rule, announcements of events of this kind are published on publicly accessible websites. This way, many potential participants can find out about the event and register for it directly on the website.
- It is necessary to send automatically generated emails - invitations, registration confirmations, reminders and thank-you letters.
The event has three stages:
- Preparatory tasks - determining the required number of licenses, creating content, distributing permissions, inviting, registering participants and sending reminders.
- Activities during the event (require the presence of participants and, sometimes, speakers) - viewing presentations, video broadcasting, file sharing, etc.
- Post-event tasks are to redirect participants to another web page (for example, with additional information on the topic of the event), answering questions from participants, monitoring and collecting information using surveys and reports.
Share the screen of a remote computer (you can select the entire screen or a specific application)
Example #4: Remote support for employees or customers
One of the important tasks for the organization is remote support users. If there are two common basic scenarios, there is only one solution - Adobe Connect 8.
Scenario #1 (IT support)
The IT department regularly receives requests from employees related to the difficulties of operating or configuring application software on work computers. Setting up a printer, installing a new version of the office suite or antivirus - these and many other tasks can be successfully solved online, using and remote access Adobe Connect web meeting. An online meeting room can be set up so that it is always open for employees to access, and a fixed link to it should be placed on the organization's internal intranet portal. Department employees will be “on duty” in such a virtual room in shifts technical support or IT department. Using the same audio and video conferencing, chat, document exchange module, as well as the ability remote control desktop or a separate application, support staff can provide effective assistance without leaving their desk.
Scenario No. 2 (Consultation with customers)
Internet portal of a travel agency, law firm, social service etc. can use Adobe Connect for regular online consultations with site visitors. Just as in the previous case, you can constantly keep the web room open with a consultant on duty. Access to this room can be either free or for registered clients.
It is worth noting that these scenarios for using Adobe Connect are suitable for almost any organization.
Create an electrical safety course from a Microsoft PowerPoint presentation using Adobe Captivate
Example No. 5: Organization of employee training
Modern companies pay great attention to employee training. The training need can be either individual (for example, technical training with a narrow specialization) or covering a large number of employees (for example, regular safety training or general training for sales representatives).
If your company needs to conduct mass regular training, the money spent on Adobe Connect 8 will quickly pay for itself. E-learning using the Adobe Connect 8 platform consists of two parts: preparing training courses and organizing online training. The task of creating electronic material will be successfully completed by Adobe Presenter 7 and Adobe Captivate 5.5. Separately, it is worth noting the ability to create interactive demo videos that Captivate captures from the PC screen. These types of training materials can show you how to operate company-specific software. You can voice the necessary moments in the video and add tooltips when selecting a specific menu item or other action (by default, tooltips are added to each action).
Depending on the requirements for the training scheme, non-linear courses can be created. In this case, the employee undergoing online training will only take part of the course - for example, depending on the results of a pre-test or his role in the organization.
You can also create exam questions to evaluate students using Presenter or Captivate. There are several options for selecting answers to test questions - from the usual radio-button or check-box to selecting areas on the image or sorting the list of answers.
You can publish ready-made training courses either for use on the Adobe Connect platform or in a format compatible with modern systems e-learning. With Adobe Connect, you can publish a training course separately and combine multiple courses into a curriculum (with the next module remaining unavailable until the previous one is completed). Connect also allows the training course to be used as material during a live training session, where the presenter lets participants complete part of the training on their own using a pre-prepared training course.
Adobe Captivate functionality will ensure high-quality testing of students
Example No. 6: Electronic education in educational institutions
Organization of remote e-learning for students of educational institutions is very relevant. Online learning with a teacher in real time (synchronous) or at a time convenient for the student using a pre-prepared electronic training course (asynchronous) confidently takes its place in the usual educational process.
Using the Adobe Connect 8 platform to organize an electronic learning process is a very good idea. By creating interactive training courses using Presenter or Captivate, the teacher can reuse them in the teaching process. This is an excellent opportunity to teach a basic course of lectures once, and then use it again and again to teach students remotely, focusing only on new material.
The functionality of Adobe Captivate will ensure high-quality testing of students. To do this, you can swap answer options in exam questions, and also create collections of questions from which new options are randomly selected for testing each time.
Specify parameters new testing
The organization of the educational process is already carried out in Adobe Connect 8 and is based on the accounts of each student. Accounts are formed into groups. Online learning courses and programs are stored in Connect content libraries. The teacher assigns groups to take a particular course, monitors student progress in the Adobe Connect panel, and also views statistics on the training course - the time students complete the course and its elements, when answering which questions the most difficulties arise, etc.
In addition, Connect can be used to hold online meetings with teachers or, for example, consultations on writing term papers.
Release date
Release phases for Adobe Connect 9.2.
- On your own equipment: Adobe Connect 9.2 installation package for customer-owned deployment (all supported locales): February 28, 2014
- Hosted Services: Adobe Connect 9.2 hosted on Adobe servers: March 2, 2014, see the transition schedule for your account.
- Managed Services: Adobe deployment Connect in the cloud for specific customers, managed by Adobe: Update schedule based on customer requirements. Contact your Adobe Connect managed service manager to schedule an upgrade date.
Description
Adobe Connect is the leading web conferencing solution enabling corporations and government agencies across the globe, improve collaboration, webinars and e-learning through incredible collaboration capabilities. This release includes key enhancements and features to address the challenges many organizations face when hosting virtual meetings, webinars, and training courses. This release also fixes a number of issues and bugs.
System Requirements
Important update information
View the following valuable information regarding the update.
New Adobe Connect add-on
This update requires a new Adobe Connect add-in (referred to simply as the “Add-in”) to address the specific functionality requirements of meeting hosts and presenters on Windows and Mac. You will be prompted to install the new add-on:
- the first time you try to start or join a 9.2 meeting and
- if there are more old version Connect add-ons;
- when calling screen sharing, applications or PowerPoint files (PPTX format) and
- if the Connect 9.2 add-on is not installed; OR
- if you do not have the latest version of the Connect add-on installed.
The new add-on is developed based on Flash Player 11.9 and provides more high performance, in addition to eliminating some known issues. The new add-on will also allow the developer community to create custom modules for Flash Player 11.9.
If you work in a closed IT environment, we recommend that you ensure that all end users have new version Adobe Connect and Adobe Flash Player add-ons (version 11.2 or later). Adobe Connect 9.2 add-ons can be downloaded from this page or from the following links:
Adobe Flash Player 11.2 or later is required to attend meetings
Adobe Connect 9.2 leverages the latest developments in Adobe Flash Player technology to improve audio, video and interactivity. The minimum version required to attend meetings is 11.2, but it is recommended to always use the latest Flash version Player, which can be downloaded.
Other key system requirements changes
Adobe Connect 9.2 no longer supports the following systems.
Client operating system:
- Windows Vista;
- Mac OS X 10.6;
- Ubuntu 11.04;
- OpenSuSE 11.3;
- Chrome OS.
How to update Adobe Connect server when deployed on your own enterprise hardware
From Adobe Connect version 8.x
From Adobe Connect version 9.0.x
Upgrade to Adobe Connect 9.2
From Adobe Connect version 9.1.x
Upgrade to Adobe Connect 9.2
What's new in Adobe Connect 9.2
Video conference changes
Film mode
Adobe Connect 9.2 has a new Video module mode, where the main video is shown in the center, and the remaining video streams are presented as film frames. This allows participants to focus on the main event speaker while watching all the other participants feed from their webcams.
Only organizers can use the module mode change button to switch between the current mode (grid mode) and the new film strip mode. This view is synchronized between all users.
Main video
When you select a new mode, the channel of the user who started the film mode or the user who first joined the session (if there is a video channel of these users) is accepted as the main video. In the future, both organizers and presenters can select one video channel and assign it as the main one as needed.
The main video selected in this way is saved when switching modes again.
Film stills
Any film frame (channel) can be selected as the main video. At the same time, it will move to the center of the screen, and the previous main video will move to the right end of the feed.
The user can scroll the feed in any direction to view available streams. Scrolling is only valid for given user and is not visible to other users. The scroll icon will only be available if there is a hidden channel on that side.
When changing the size of the module, the scale of both the main video and the feed with channels changes. While the main video will always try to accommodate the dimensions of the module, the film frames will have a size limit, beyond which the film will expand and be able to accommodate more frames.
Note.
If discussions are enabled, changing the mode in one breakout room will change the mode in all breakout rooms.
Note.
Film mode makes better use of throughput and computing resources compared to grid mode, which helps the module run smoothly for all participants.
Full screen mode
Users now have the ability to expand the Video module to full screen (same as the Sharing module) and use the entire available screen area with the click of a button. When the user switches the Video module to full screen mode, the title bar is automatically hidden. The user can easily bring the title bar back by moving the mouse closer to the top edge of the meeting area.
While full-screen mode is available as a separate option, presenters can force their module view onto other participants' screens, forcing them to host the conference in full-screen mode.
Note.
The Force Presenter View command in the Video module is not available in Breakout Rooms.
Note.
To quickly exit full screen mode press Esc key.
Meetings made more convenient
The C9.2 release is much more thoughtful about new Adobe Connect users. Innovations simplify the workflow and reduce the number of steps a new user needs to take to get started with the product.
New welcome letters
Starting with this release, new users can receive welcome emails in HTML format. Compared to older emails, they have much clearer formatting and make it clear to the new user what is expected of them - just click on the "Learn more about Adobe Connect" link. This makes it possible to quickly figure out which side to start working with the Connect system.
We understand that not every organization allows shipping emails in HTML format, and therefore letters in plain text format will also be available. Each user will receive an email in the format allowed in their client settings email.
Intelligent first login process
After clicking the “Learn more about Adobe Connect” link in the welcome email, the user is taken either to the Adobe Connect Central web app or directly to their first Adobe Connect meeting room. This is determined dynamically when the user first logs in and depends on which groups the account administrator has assigned the user to. For example, if a user is in the Event Managers group, they are taken to the Events tab in Adobe Connect Central. But if the same user is also the meeting organizer, they will be directly directed to the new temporary meeting room.
Temporary meeting room
A new user who is part of the meeting host group is taken directly to a temporary meeting room when they first sign in. This is a real meeting room designed to give the user a quick introduction to the Adobe Connect meeting environment. If necessary, the user can change set by the system the meeting room name and URL to your own values.
Once created, this room can be used in the same way as other meeting rooms.
Note.
A temporary meeting room is created only the first time a new user logs into Connect. To create a second meeting room, as well as for everyone existing users Connect, the old Adobe Connect Central procedure still applies.
Pause audio broadcast
Hosts now have a command to pause audio in a meeting room. This allows, for example, organizers and presenters to discuss something between themselves over a telephone bridge without the discussion being heard by participants in the meeting room.
Note.
Pausing a broadcast does not break the Universal Voice line, unlike stopping a broadcast.
Record start designation
When a user starts a meeting recording, it may take a few seconds for the recording to start depending on whether the UV line is connected or not. The user will now receive a spinning circle signal indicating that the meeting recording is in progress.
Opting out of engagement tracking
Users in the Event Managers group can track participant activity (engagement) in their regular meeting rooms. In Adobe Connect 9.2, they can also give participants in regular meeting rooms the option to opt out of engagement tracking. This is similar to the option to opt out of tracking at an event.
An admin can set default opt-out settings for the entire account in the new Administration -> Compliance & Controls -> Engagement Tracking section.
Administrators can either force a specific setting for all users in an account or allow individual account owners to override that default value with their own.
Note.
The opt-out option also applies to virtual classrooms. Event administrators no longer have the ability to manually set opt-out settings for events. To do this, they must contact their account administrator.
Send a photo of the whiteboard
Users can now take a photo of the whiteboard and send it to their email address to return to it later. The photo is sent as an email attachment and is in PNG format.
Password and Security Settings
Changing your password on first login
During the user creation process, it is possible to request a password change when a new user logs in for the first time. Starting with version 9.2, this option is enabled by default. Administrators can change it if necessary at the time of user creation.
Preventing the old password from being used
Administrators can now set rules to prevent the old password from being used when users change or reset passwords. If this setting is enabled, users will not be able to use any of the last n passwords. The value of n can be in the range 3–13 and is set by the administrator.
Blocking a user after multiple unsuccessful login attempts
To protect against brute-force attacks, Adobe Connect 9.2 introduces a new security rule that suspends a user's ability to sign in if they make five consecutive password errors.
The block lasts 5 minutes, after which the user can try again. If a user needs to access an account or meeting before the lock expires, they have the following options:
- change password;
- join the meeting as a guest.
Note.
Failed attempts count count attempts to sign in to all Adobe Connect apps, including Meetings, Events, the mobile client, and Outlook extensions.
Changes to Events
Using social network profiles
Managing user profiles across different applications can be difficult for users because they need to remember all of those profiles. This is especially true for those users who only need to use the service a couple of times. For example, this could be a visitor to an event dedicated to the launch of a new product.
To work around the issue, Adobe Connect 9.2 event attendees can use their social media profiles to register and log in. This will save them from unnecessary creation and memorization of new details for attending one event. Users can either register using a Facebook or Google profile or continue attending events as usual.
To avoid confusion, Adobe Connect provides the correct profile in your registration email for authentication when entering the event.
Account administrators can choose whether to allow their account to sign in via social media or not. This option is available under Administration -> Edit Login and Password Policies.
TrackingIn Adobe Connect 9.2, the option to opt out of event engagement tracking, has been moved from the Event Administration section to the Account Administration section. Event managers and administrators must contact their account administrator to make changes that are account-wide.
Note.
Members will only have the option to opt out of tracking for a single session. The opt-out option that was previously present on the event login page has now been removed.
Resolved Issues
Problem tracking number | Description of the problem |
---|---|
3640883 | Fixed an issue that caused the add-on to stop working when recording in offline mode. |
3661204 | Fixed an issue where the CPS service could not be started due to empty folder Tomcat. |
3671147 | Fixed an issue where users downgrading from previous versions were unable to log in or create a new administrator using the console. |
3674394 | Fixed an issue where a Windows add-in would stop working when an application was shared on a Win 8.1 system. |
3673238 | Fixed a bug that caused it to not work general access to the windows in Mac system OS X 10.9. |
3659761 | Fixed a bug due to which when pressing the “Repeat” button. check" in the AS3 Test.swf file did not check the availability of the CPS and FMS services. |
3655352 | Fixed an issue where recordings from a large number of cameras would constantly pause during playback. |
3656123 | Fixed a bug that caused the log table to fill up very quickly, resulting in slow work and failures. |
3652883 | Fixed a bug that caused the message “Error due to volume of operations” to appear when generating reports. |
3135781 | Fixed an issue that caused rapid crashes when recovering from a database failure. |
3656892 | Fixed an issue where the event participant management SWF file was missing. |
3674682 | Fixed an issue where pausing the application would cause rapid crashes. |
3645692 | Fixed an issue where the add-in would stop working when trying to open a SWF file. |
3679591 | Fixed an issue where MP4 recordings would lose all rights after they were moved to the Content Library. |
3660669 | Fixed an issue where the Course By User report was incomplete or inconsistent with the Summary report. |
3568576 | Fixed a bug due to which user interface Connect needed to provide a meaningful error message when jobs to convert recordings to MP4 failed. |
3662269 | Fixed an issue where chargeback functionality was available and functional for unauthenticated users. |
3640642 | Fixed an issue where the reconnect dialog was not showing any progress bars. |
3659672 | Fixed an issue where the connection test SWF file would incorrectly report an FMS server error. |
3645737 | Fixed an issue where users migrating between versions C9-9.2 were unable to sign in to the Connect web app. |
3678349 | Fixed an issue where the web application was unable to launch the add-on. |
3330017 | Fixed an issue where the temporary tooltip was not displayed when hovering over the recording playback panel. |
3650997 | Fixed an issue where users could enter an event even if it was scheduled for a future time. |
3651074 | Fixed an issue where banned users could log in during a meeting. |
3651080 | Fixed an issue where banned users could log in during a virtual class. |
3649575 | Fixed an issue where the Virtual Classroom report did not list the courses that were shared within that class. |
3647965 | Fixed an issue where the add-in would stop working when clicking on a shared screen on OS X 10.9/OS X 10.8.5 platforms. |
3671369 | Fixed an issue where the "Allow meeting hosts to use room access code" feature would only work once. |
3645602 | Fixed an issue where accessing training would result in an infinite loop of database queries. |
3615642 | Fixed an issue where the Adobe Connect phone service would not start if the time zone was equal to or greater than +09:30 GMT. |
3676592 | Fixed an issue where the user could not retrieve reports curriculum from the reports section. |
3654352 | Fixed an issue where it was possible to assign more than 60 characters to a meeting URL via the API. |
3659689 | Fixed an issue where the AS3 connection test SWF file would not exit after a failure. |
3632609 | Fixed an issue where CGI scripts needed to be updated to process add-on installation on Win 8.1. |
3659769 | Fixed an issue where the “Re-Enter” button on the event participation page would reload the same page. |
3653244 | Fixed an issue that caused the Connect installer to crash if the minimum system requirements were not met. |
3593687 | Fixed an issue where content was not removed from the local cache when deleted from Connect. |
3354567 | The CPS server's sendMail methods were always supposed to use our system address as the sender in the SMTP "from" wrapper. |
3630932 | Fixed an issue where the CQ (Event Login Screen) component was displaying the ACP password in a visible form. |
3685355 | Fixed an issue where CQ installations have an installation log entry of "extra/not required". |
3658113 | Fixed an issue where creating new users in Connect was not working. |
3632910 | Fixed an issue where direct access to Connect web pages using feature IDs had to be disabled. |
3582414 | Fixed a bug whereby increasing the wait time outgoing call the system needed to be deployed on its own servers. |
3649181 | Fixed an issue where entering an incorrect email address during sign-in would result in a "Request not processed" error. |
3656609 | Fixed an issue where a Connect Omniture report would be considered expired when attempting to access reports if the deployment was on the Omniture side. |
3630679 | Fixed an issue where the API function to enable Omniture integration was not performing a permission check. |
3695982 | Fixed an issue where clicking the view event template button when creating a new event would result in an error page. |
3656344 | Fixed an issue where, if the correct Flash Player was not installed, some SWF files would display incorrect images instead of prompting them to download Flash Player. |
3508529 | Fixed a bug where if you put special characters in custom text, then event variables are not resolved and the text is up to special characters disappears from the linked calendar. |
3678214 | Fixed an issue where the By Session report would show the wrong start time for participants if the room was paused. |
3664249 | Fixed an issue where connection speed testing would continue even though the FMS server was unavailable. |
3641947 | Fixed a bug due to which the font color was not taken into account on the page where the user submitted New Password as part of the password change procedure. |
3142100 | Fixed an issue where the PPU report would not work when a meeting room crashed quickly. |
3651751 | Fixed an issue where, after upgrading to Connect 9.1.1, seminar hosts who are not members of the Administrators group were unable to record a seminar room offline. |
2975023 | Fixed an issue where restarting a meeting was incorrectly considered a failure recovery. |
3689827 | Fixed a bug due to which the name of the survey module was changed to “survey” after switching between versions. |
3604427 | Fixed an issue where an error would occur when moving courses from one Curriculum Resources folder to another. |
3286522 | Fixed an issue where the license installation package required a value for the DOMAIN_COOKIE parameter in the custom.ini file. |
3675771 | Fixed an issue where, when fast-forwarding a recording with camera or shared screen channels, the rewind bar would stop moving while the video would continue to play, displaying the wrong channel. |
3649128 | Fixed an issue where the password rule would not be displayed correctly in the tooltips on the event registration page and would also display an incorrect error message. |
d3657076 | Fixed an issue where the event post popup would open home page Connect. |
3649568 | Fixed an issue where the curriculum report was blank. |
3667601 | Fixed an issue where the change password link was unable to set a new password. |
3580963 | Fixed a bug due to which the meeting did not start in the add-on and in the browser in the case of Safari with FP 11.7 or 11.8. |
3660236 | Fixed a bug that required an email address. mail, even if this requirement was disabled in the login policy. |
3649216 | Fixed an issue where the wrong columns were displayed in event reports. - The Campaign Tracking ID and Campaign Alias are displayed in the loaded Event Summary Report when Campaign Tracking is disabled. |
3696175 | Fixed an issue where a certain result would not appear on the Title and Description search results page. |
3661520 | Fixed an issue that prevented users from performing a new installation or changing CQ versions. |
3652609 | Fixed an issue where users were unable to share PDF/PPT/PPTX files during a meeting. |
3689838 | Fixed an issue where files uploaded to the server were displayed with a URL instead of a name. |
3682136 | Fixed an issue where the user could not edit the associated content of a shared event. |
3668337 | Fixed an issue where users with only event manager rights were unable to create a new event. |
3574587 | Users did not receive the "Selected" notification telephone call» in a telephone meeting without using the UV service. |
3655331 | Fixed an issue where when entering a password that does not comply with the password policy, the message “No authorization” would appear. |
3670019 | Fixed an issue where the Connect add-in would stop responding on Win XP when sending a PPTX file in the Share module. |
3697089 | Fixed a bug due to which when enabled Google Chrome The PPAPI user was unable to share their screen using Connect add-in windows. |
3653296 | 6 out of 9 event emails are not sent due to HTML email format changes. |
3651068 | Fixed an issue where focus was reset when the user tried to stop recording using the Ctrl+ keys. |
3650970 | Fixed an issue where the seminar calendar would show incorrect dates when changing time zones. |
3651077 | Fixed an issue where a banned user could enter a seminar or event while it was in progress. |
3646985 | Fixed an issue where the focus would remain on the full screen button after sharing the desktop. |
3597595 | Fixed a bug where adding a user group to another group would cause an error about the size of the operation. |
3688837 | Fixed an issue where users were given an error about the transaction size when trying to access user reports. |
3658922 | Fixed an issue where the Compliance and Controls setting was not available in the Administration section if the user only had Seminars permissions. |
3582448 | Fixed an issue where chat pod content would disappear for one meeting attendee. |
2838887 | Fixed wording in the Audio Wizard that stated "if you don't hear voice greeting...”, despite the fact that the voice was replaced by music. |
3631001 | Fixed a bug that caused recording playback to freeze when rewinding manually. |
3634828 | The issue has been escalated to Connections Academy: an error occurred while sending the license file to the server. |
3642024 | Fixed an issue where an exception would occur when navigating to a Connect meeting URL on mobile browsers. |
3654144 | Fixed an issue where it was not possible to successfully upgrade CQ from version 9.0.0.1 to version 9.1.1 on any drive other than drive C. |
3630883 | Fixed a bug due to which the screen image was truncated when sharing in full desktop mode. |
3580997 | Fixed an issue where installation would fail if a space was entered at the beginning or end of the installation path. |
Check out general information Learn about the installation process, architecture, data flows, telephony adapters, and edge servers before installing Adobe Connect.
Adobe Connect technical overview
The Adobe Connect installation consists of several components depending on the user's selection on the installer screen: Adobe Connect Central application server, Adobe AEM, Adobe Media Server, Adobe Connect, Adobe Media Gateway (for Universal Voice), database, Adobe Connect Telephony service and telephony adapters for audio conferencing.
Adobe Connect Central Application Server is a J2EE web application running on the Tomcat servlet engine. Also called application server, it manages users, groups, on-demand content, and client sessions. Some of the responsibilities of an application server include: access control, security, quotas, licensing, and auditing, as well as management functions such as clustering, failover, and replication. It also converts media codes, including Microsoft PowerPoint and audio conversion. The application server processes meeting requests and requests to transfer content (slides, HTTP pages, SWF files, and files in the file sharing module) over an HTTP or HTTPS connection.
Some components of Adobe Media Server (AMS), also called meeting server, are installed with Adobe Connect to handle real-time audio and video streaming, data synchronization, and media delivery, including Adobe Connect meeting interactions. Some of the tasks of Adobe Media Server include meeting recording and playback, audio and video synchronization, and transcoding (converting and packaging data for real-time screen sharing and interaction). Adobe Media Server also reduces server load and latency by caching reusable web pages, streams, and shared data. Adobe Media Server delivers audio, video, and related meeting data using Adobe's fast real-time messaging protocol (RTMP or RTMPS).
Adobe Media Gateway integrates Adobe Connect with SIP/RTP infrastructure. Adobe Media Gateway receives audio files from the SIP server and delivers them to Connect meeting rooms. Adobe Media Gateway also transfers video and audio data from video conferencing devices to the Video Telephony module. This solution is called Universal Voice.
Adobe Connect requires a database to persistently store transaction and application metadata, including information about users, groups, content, and reports. You can use the built-in database engine ( SQL Server 2016 Express Edition) included in the Adobe Connect installer, or purchase and install a supported Microsoft version SQL Server Enterprise Edition. For supported databases, see Adobe Connect Technical Specifications.
Adobe Connect supports several telephony adapters that enable audio conferencing. During the installation process, you can install one or more adapters.
Data flow
The following diagram illustrates the data flow between the client application and Adobe Connect.
Data can flow over an unencrypted or encrypted connection.
Unencrypted connection
Unencrypted connections are made over HTTP and RTMP and follow the paths described in the table. The numbers in the table correspond to the numbers in the data flow diagram.
Description |
|
---|---|
The web server responds and delivers the content or provides the client with information to join the meeting. |
|
The client player requests to connect to the meeting via RTMP:1935. |
|
The client player requests to join the meeting, but can only connect via RTMP:80. |
|
Adobe Media Server responds and opens a persistent connection for Adobe Connect streaming traffic. |
|
Adobe Media Server responds and opens a tunnel connection for Adobe Connect streaming traffic. |
Encrypted connection
Encrypted connections are made over HTTPS and RTMPS and follow the paths described in the table. The letters in the table correspond to the letters in the data flow diagram.
Description |
|
---|---|
The client web browser requests the meeting or content URL through a secure connection on HTTPS:443. |
|
The web server responds and transmits the content over a secure connection or provides the client with information to connect to the meeting securely. |
|
The client player requests a secure connection to Adobe Media Server via RTMPS:443. |
|
Adobe Media Server responds and opens a secure persistent connection for Adobe Connect streaming traffic. |
Telephony data stream
The following diagram illustrates the flow of data between telephony services and Adobe Connect.
A. Sustainability. B. Service management and load shifting during failure, service connection and session management, access and user data management. C. Native commands and events using vendor APIs for conference management. D. Commands and events using RPC calls. E. Security. F. Request telephony services. G. Commands and telephony status. H. HTML client I. ACTS
Installation Workflow
The following instructions describe how to design, install, and configure an Adobe Connect system. Some steps require making a decision, others require completing a task. Each step contains a link to background information regarding the solution or problem.
Selecting a database to use.
If you selected SQL Server in step 1, install it.
More information see the SQL Server documentation.
Note. If you are installing an embedded database, you do not need to complete this step.
(Optional) Gather the information needed to install telephony adapters.
If you are installing one or more integrated telephony adapters, gather the information required for installation. For more information, see .
Install Adobe Connect and selected components.
During the Adobe Connect installation process, you can also install the Adobe AEM Author and Publish servers, the embedded database engine, one or more telephony adapters, the Adobe Connect Conversion Service (ACTS), and the Adobe Media Gateway (Universal Voice). See Install Adobe Connect.
Verify that Adobe Connect and the selected components have been successfully installed.
Deploying Adobe Connect.
(Optional) Integrate Adobe Connect with your infrastructure.
There are many options for integrating Adobe Connect with your organization's existing infrastructure. It is advisable to ensure that Adobe Connect is functioning correctly after configuring each of these features.
Integration with Adobe Omniture
Adobe Connect 9 uses Adobe Omniture technology to provide detailed event analytics reports. With Adobe SiteCatalyst integration, credentials are provided to the Adobe Omniture website in the Adobe Connect configuration. For more information, contact Omniture Support at http://www.omniture.com/en/contact/support.
SIP Provider Integration
To provide correct work audio conferencing, integrate Adobe Connect with your organization's existing SIP provider (also called VOIP provider). See Deploy Universal Voice.
LDAP Directory Integration
Integrate Adobe Connect with your organization's LDAP directory server to eliminate the need to manage multiple user directories. See Directory Service Integration.
Setting up the SSL protocol
Secure all Adobe Connect connections.
Hosting the Adobe Connect desktop app
The Adobe Connect desktop app can be easily downloaded from the Adobe website. However, if your organization's security policy does not allow downloading from external sources, deploy the application on your own server to ensure an efficient experience for your users. See Host the Acrobat Connect application.
(Optional) Choose whether to install Adobe Connect on a cluster.
(Optional) Decide whether to install edge servers.
Choosing to Deploy Adobe Connect on a Cluster
A single server can install all Adobe Connect components, including the database, but the system is designed primarily for testing rather than production.
A group of related servers where each performs an identical task is usually called cluster. In an Adobe Connect cluster, install the same Adobe Connect configuration on each server in the cluster.
Note.
After installing Adobe Connect on a cluster, you must use a supported version of SQL Server and install it on a separate computer.
If one node in the cluster fails, another node in the cluster can take over and act as the master node for the same collection. To ensure load balancing within the cluster, you must use third-party hardware or software. Often hardware, which is responsible for load balancing, also serves as an SSL accelerator.
Note.
Using the Application Management Console, you can configure shared storage so that content is stored on external devices and was cached on the Adobe Connect server. At new installation You can also configure the use of NAS storage.
Robust network systems have redundant components; if one component fails, another identical one ( excess) the component will be able to take on a similar task. When a component fails and a redundant component takes over, overcoming failure.
Ideally, every component of the system (not just Adobe Connect) should have redundancy. For example, you can use multiple hardware load balancing devices (such as BIG-IP from F5 Networks), a cluster of servers that act as a master node for Adobe Connect, and databases SQL data Server on several external computers. Design your system with as many redundant components as possible and add more components to the system over time.
A. Cluster with Network program Load Balancing and two external bases data B. BIG-IP hardware load balancing devices, cluster and two external databases C. Two BIG-IP load balancers, a cluster and two external databases
Selecting a Database
Adobe Connect uses a database to store information about users, content, courses, meetings, and reports. You can use the built-in database engine (included in setup) or install a supported version of Microsoft SQL Server (sold separately).
Note.
The built-in database engine in Adobe Connect 9.5 is Microsoft SQL Server 2016 Express Edition.
Built-in database
The embedded database engine has the following limitations.
Due to licensing restrictions, you must install the embedded database engine on the same computer on which Adobe Connect is installed. This computer must be single-processor.
The maximum database size is 2 GB.
The built-in database engine has an interface with command line instead of a graphical user interface.
External database
The Adobe Connect installer contains and installs Microsoft SQL Server 2016 Express Edition. For a production environment, Adobe recommends using Microsoft SQL Server 2016 Enterprise Edition because these database management systems (DBMS) are more scalable and designed to support a large number of concurrent users. SQL Server 2012 Standard Edition also provides a graphical user interface for managing the database and querying the database.
You can install SQL 2012 Standard Edition on the same computer where Adobe Connect is installed, or on a different computer. When installed on different computers synchronize these computers in time.
Install SQL Server in mixed login mode so that you can use SQL authentication. Make the database case insensitive.
Use SQL Server in the following deployment scenarios:
Installing the database on a computer that does not have Adobe Connect installed.
Adobe Connect is deployed in a cluster.
Adobe Connect is installed on multiprocessor computers with Hyper-Threading technology.
Choosing to install built-in telephony adapters
During the Adobe Connect installation process, you can install one or more telephony adapters.
During the installation process for each adapter, you will be asked to provide certain information. If you have this information, you can configure the adapters during the initial installation of Adobe Connect. You can also install adapters without configuring them. When will everything be available necessary information To configure, run the installer again. For more information, see Prepare to install integrated telephony adapters.
Choosing to Deploy Adobe Connect Edge Server
When you deploy Adobe Connect Edge Server on your network, clients connect to the edge server, and the edge server connects to Adobe Connect (also called origin server). This connection occurs most obviously when users connect directly to the origin server that is serving as the host for the meeting.
Edge servers provide the following benefits.
Reduced network latency
Edge servers cache on-demand content (such as recorded meetings and presentations) and split streams in real time, resulting in less traffic to the origin server. Edge servers place resources closer to clients.
Protection
Edge servers are a special layer between the client's Internet connection and the origin server.
If your license allows it, you can install and configure a cluster of edge servers. Deploying edge servers in a cluster has the following benefits.
Overcoming Rejection
If an edge server fails, clients are routed to another edge server.
Support for large events
If one meeting requires more than 500 simultaneous connections,a single edge server will exceed the capacity of sockets. A cluster allows you to have more connections to the same meeting.
Load distribution
If more than 100 concurrent meetings are required, a single Edge Server may exceed its memory capacity. Edge servers can be clustered following a load balancing facility.
How edge servers work
Edge servers authenticate users and authorize their requests for web services such as Adobe Connect Meeting, rather than forwarding each request to the origin server and using its resources to complete these tasks. If the requested data is in the edge server's cache, it returns that data to the requesting client, avoiding the Adobe Connect call.
If the requested data is not in the Edge Server's cache, the Edge Server forwards the client's request to the Origin Server, where the user is authenticated and the request is authorized for services. The origin server returns the results to the requesting edge server, and the edge server then delivers the results to the requesting client. The edge server also stores this information in its cache, where other authenticated users can access it.
Universal Voice Allows Adobe Connect to send and receive audio from any audio conferencing provider. Audio can be recorded along with the conference and streamed to VoIP-only participants.
Use Universal Voice to integrate video telephony devices that support SIP/H.264 protocols. Adobe Connect officially supports Tandberg 990MXP and Edge 95 video conferencing devices, but other Tandberg H.264 devices should also work. For more information, visit the Tandberg website.
The Universal Voice solution uses the Adobe Media Gateway component, which is installed with Adobe Connect. Adobe Media Gateway receives audio files from the SIP server and transmits them to Adobe Connect using the RTMP protocol. To use Universal Voice, you must configure own server SIP or register account from the SIP provider. For information about setting up Flash Media Gateway, see Deploying Universal Voice.
Once Universal Voice is deployed, account administrators can use Adobe Connect Central to set up audio conferencing data. For more information, see Configuring Audio Providers for Universal Voice.
Built-in telephony adapters are Java extensions that enable communication between Adobe Connect and specific audio conferencing providers. Built-in telephony adapters provide additional features to manage calls. When you install Adobe Connect, you can install one or more built-in telephony adapters. For more information, see Selecting to install integrated telephony adapters.
You can also use the Adobe Connect Telephony Java API to develop your own native telephony adapter for any audio conferencing provider.
Requires Adobe Media Gateway (installed with Adobe Connect)
No (unless the adapter is configured to use Universal Voice)