Configuring Internet Explorer to work on ETP. Typical errors when working through Internet Explorer. Common errors UTP Sberbank ast plugin is not available

To fully work with the Sberbank AST electronic trading platform, you need to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It is integrated into the browser and is used when working with sites that support authorization or verification through electronic signature. But sometimes, when entering the site of an electronic trading platform, an error like “Sberbank AST plugin is not available” appears; you will not be able to log in. Why does this happen and how can I fix the problem?

Possible causes of failure

If the plugin is not available when logging into the Sberbank AST electronic platform, there are several possible reasons for this:

• an incompatible or outdated browser is used;
• plugin not installed;
• the operating system does not have the root certificate of the certification authority that issued the electronic signature installed;
• incorrect browser settings.

Even when logging into Sberbank AST, the plugin may not be available due to the use of unsupported operating systems, in particular Windows XP and Windows Vista.

You are using an incompatible or outdated browser

1. Internet Explorer version 11 or higher;
2. Google Chrome versions 42 and above;
3. Opera (Chromium based);
4. Firefox (latest version required);
5. Safari (MacOS only).

Internet Explorer versions 8 – 10 are also supported, but the plugin may occasionally crash. And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is exactly how it works CryptoPro CSP with electronic signatures).

Plugin not installed

If, when entering Sberbank AST, the browser says that the plugin is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in browser add-ons.

Expert opinion

Vladimir Anatolyevich Sorokin

Accredited site specialist

How to install a missing plugin?

Download the utility itself for installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on your PC. Before installation, it is recommended to close all Internet browsers; if a service message appears during the installation process, allow the integration of plugins. Afterwards, be sure to restart the PC.

In some Internet browsers, after launching, a message will appear indicating that it has been installed. CryptoPro EDS Browser plug-in and it needs to be activated. Here you just need to follow the prompts on the screen. In the same Google Chrome By default, all third-party plugins installed outside the app store are blocked and must be enabled manually.

Incorrect browser settings

What should I do if it says that the Sberbank AST plugin is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them you need to change some settings to fully work with the plugin.

So, you need to enable NPAPI in Google Chrome(support for Netscape modules). This option is disabled by default starting from version 42 of the browser. To enable it you need:

• In the address bar, enter chrome://flags and press Enter;
• a menu will open additional settings, where you need to find and mark the #enable-npapi;
• Be sure to restart your browser for the new settings to take effect.

In Internet Explorer, you need to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in. To do this you need:

• select “Service” in the main menu of Internet Explorer;
• go to “Configure add-ons”;
• select each item one by one and click on “Disable” at the bottom of the window;
• be sure to restart your browser.

As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo mail, Yahoo search, MailRu search. It is not necessary to remove them from the system.

Root certificate not installed

One of the reasons why the plugin is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed in the system. You can obtain it from a representative of the certification center that issued the electronic signature. As a rule, it is given along with a root token, on which the digital signature is recorded. Installing a certificate is performed by simply double-clicking on the certificate file, after which the system will prompt you to allow or deny its installation.

After adding root certificate In the OS, it is necessary to restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the validity of that same certificate has expired. Most often, this occurs when the date is incorrectly set on the PC.

In total, if, when entering the Sberbank AST electronic trading platform, the browser displays a message that the plugin is unavailable, then there may be several reasons for this; all the most common ones are discussed above. If none of the above decisions did not help, then you should contact technical support Sberbank AST. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.

Choose a section Configure for work on electronic trading platforms.

Possible mistakes

If, when working on the ETP, one of the error windows appears:

"Error! The CAPICOM library could not be loaded, possibly due to low permissions on the local machine."

"CAPICOM object is not installed"

“On your computer there are no tools for working with digital signatures or they are incorrectly configured. Contact the supplier of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permission to use ActiveX objects."

then you need to follow the steps described below.

How to configure Internet Explorer

1. Make sure you are using Internet Explorer. If your Internet version Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the folder C:\Program Files (x86)\Internet Explorer and run the iexplore.exe file).

If you have an operating room Windows system 10, make sure you don't open Microsoft browser Edge, whose icon is very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted nodes.

• In Internet Explorer, “Tools” - “Internet Options” (“Browser Options”); go to the “Security” tab;
• select “Trusted Sites” (“Trusted Sites”); click the “Nodes” button (“Sites”);
• uncheck the box below “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https:// connection);
• In the line “Add the next node to the zone” enter the ETP address (via http and https);
• insert the website address, after the double slash // put *. and website address. The entered address should take the form “http://*.kontur.ru/”;
• Click the "Add" and "OK" buttons.

3. For the “Trusted Sites” zone, allow the use of Active-X controls.

• in Internet Explorer “Tools” - “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button;
• In the “Active-X controls and connection modules” section, check “Enable” for all parameters.

4. Download and install CAPICOM-KB931906-v2102.

5. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view (Go to Browser Options - Tools / compatibility view settings / add site address).

Note: this is General settings for all ETP. On some sites it is necessary to install additional components (for example, the CryptoPro EP plugin browser plug-in) necessary for the correct operation of the site.

Sberbank AST is an electronic platform designed for placing orders for state and municipal needs. It accounts for more than 50.56% of the lots. More than 32% of the volume of contracts from all electronic platforms was concluded on the Sberbank platform. For the first half of the year 2018 AST of Sberbank is also a leader in both the number of lots and the volume of contracts.

The sole founder of the electronic platform is Sberbank PJSC. The head office is located in Moscow. The company is headed by Advisor to the President of Sberbank N. Andreev. AST-Sberbank CJSC has been repeatedly recognized as the company of the year in the field of information technology.

AST Sberbank electronic platform - areas of activity

The Sberbank-AST electronic platform carries out 5 main areas of activity:

1. Organization e-procurement according to 44-FZ.
2. Sberbank AST commercial purchases under 223-FZ. Conducting auctions for the purchase of goods, selection of contractors and service providers for PJSC Sberbank, PJSC Rostelecom, Federal State Unitary Enterprise Russian Post, etc.
3. Sale of property. On the electronic platform they take place Sberbank AST bankruptcy auction(you can purchase the property of bankrupt enterprises), and the sale of state and municipal assets is also carried out in accordance with Order of the Government of the Russian Federation No. 2488 of December 4, 2015.
4. Organization of tenders for purchases of domestic holdings. This area involves providing services to major market players to optimize procurement activities.
5. Identification of contractors. Through an automated bidding system, contractors are selected to carry out major repairs (in accordance with Government Decree No. 615).

AST is regulated by Federal Law No. 223 “On Procurement”. It defines the fundamentals, provisions and principles of procurement activities.

Accreditation for Sberbank AST carried out in accordance with Art. 61 Federal Law No. 44 of 04/05/2013. Potential participants must complete a virtual application and attach relevant documents.

Here you can register and become a full-fledged bidder, receive comprehensive information on the main areas of activity, ask questions to specialists and undergo training (you can leave a request in the “Seminar Schedule” subsection).

Features of registration on the site

For full work in automated system bidding, the applicant must obtain accreditation. The application is reviewed within 5 days. Accreditation allows you to conduct transactions for 3 years, then the user must go through the registration procedure again.

User registration on trading platform Sberbank-AST includes the following stages:

1. Obtaining an electronic signature. The provision of electronic signatures is carried out by accredited certification centers (there are only 8 of them). By virtue of technical features platform work without digital signature is impossible. An electronic signature can be issued to any employee.
2. Filling out a virtual application form on the official website. Potential participants who have an electronic digital signature can immediately fill out an application to open an account on the universal platform.

The questionnaire includes the following sections:

• information about the business entity ( individual, individual entrepreneur or legal entity);
• registration data, sign of classification as a small business, legal and mailing address, contact information;
• current account details (name of the servicing bank, correspondent account, BIC, current account of a business entity);
• information about the signatory (full name, position, telephone, address Email);
• identification information (login and password, security word or phrase).

The user must attach the following package of documents to the application:

1. For individual entrepreneurs: USRIP extract and passport;
2. For a private person: TIN and passport;
3. For an LLC: registration documents, an extract from the Unified State Register of Legal Entities, an order/decision on the creation of a company, a document confirming the authority of the signatory.
4. Signing the electronic signature form, entering the captcha and sending the application for processing.
5. Follow the link sent to your email address along with the activation code. In the window that opens, you must enter the login and password from the application, the activation code and click “Sign and send.” From this moment on, the application is sent to the operator for consideration.

If the decision is positive, it is sent email, containing the account number for participation in Sberbank AST tenders. Similar information is available in personal account Sberbank AST.

Good to know!

To participate in procurement, you must provide application security to Sberbank AST. In other words, you need to top up your account in the system in the amount of up to 5% of the contract volume. Details for transferring money can be downloaded in your personal account.

Change of digital signature

When replacing an electronic signature, the user must:

• install a new root certificate on the PC;
• go to the website utp sberbank ast;
• select the “Participants” section;
• go to the subsection “Application for user registration”;
• choose new signature from the list;
• fill out the form (part of the information is downloaded automatically from the certificate);
• sign the document with a PIN code;
• attach a document - the basis of the authority of the certificate owner;
• send the document for processing.

When changing a certificate to Sberbank AST, the client can leave the same login and password, as well as code information.

If incorrect EDS operation The following errors may occur:

1. "The plugin is not available." The plugin for Sberbank AST must be downloaded from the manufacturer’s website. Its correct operation is possible only if the root certificate of the certification authority is installed.
2. "Errors when opening the storage." They occur when the browser settings are incorrect.
3. “Authorization error in personal account using digital signature.” You must fill out the certificate registration application again.

Training programs for customers and performers

Procurement training under 44-FZ allows you to obtain detailed information about the procedure for placing an order and participating in tenders. It is carried out both in person and remotely. The following formats for acquiring knowledge are practiced:

• seminars (held in 60 cities of the Russian Federation; you can sign up on the website);
• distance courses;
• face-to-face trainings;
• remote business games;
• individual sessions;
• testing.

As part of the training, you can get advice from procurement experts, MFEI teachers, representatives of ministries and departments.

Important!

Training in the field of procurement under 44 Federal Laws for customers in full-time and part-time form with the issuance of a certificate can be completed in Moscow. Distance learning 44 Federal Law, courses on 44 Federal Law for procurement specialists of 40, 72, 120, 144 hours with the issuance of a certificate. Courses 44 Federal Law 256 hours with the issuance of a diploma. Conditions on the Open Bidding website: https://open-torg.ru.

Technical support

Users can receive technical and consulting assistance from the support service.

According to customer reviews, the waiting time does not exceed 1 minute. You can also send a written request to: sberbank-ast.ru or [email protected].

The electronic trading platform is in particular demand among customers and performers. It is endowed with wide functionality and additional features for users (training, familiarization with current analytics for 2018, expert help). The client can receive advice on accreditation, working with digital signatures and the procurement process from the moment the notice is created until the conclusion of the contract unified phones AST.

Innovations for working with special accounts

From October 1, 2018, the rules for securing applications and maintaining special accounts have changed. According to the new rules, the bank opens an account when it is convinced that the supplier is accredited at any of the sites approved by the Government of the Russian Federation. Also, now you need to carefully monitor the presence of a sufficient amount of security in the special account, since upon completion of accepting applications, the ETP sends a notification to the bank about blocking money to secure the application, and the bank blocks this amount in the participant’s account, if it exists there. If a participant is actively searching for contracts and placing bids on several procedures at once, then the ETP may not notify the participant about the lack of funds, and there will no longer be an opportunity to replenish the account.

Good day to all readers of our portal dedicated to the services of Sberbank of Russia. Today we would like to tell you how to properly configure the Internet Explorer browser to work with electronic platform Sberbank AST.

Let’s not drag the cat for long on the vital parts of the body and move on to setting up the browser to work with Sberbank AST.

Disabling non-standard add-ons in Internet Explorer

Firstly, before moving directly to setting up the browser to work with the Sberbank-AST ETP, we need to disable all non-standard browser settings. To do this, we follow all the instructions.

Open Internet Explorer and select the “Tools” tab > “Manage add-ons” or “Add-ons” (It all depends on the version of your Internet Explorer, it is better to update to the latest.)

After the browser settings window opens, select add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.

That's all, now you can go directly to the browser settings for working with the Sberbank AST system.

Setting up InternetExplorer to work on the Sberbank-AST ETP

And so, here we come to the setup Internet browser Explorer to work with the Sberbank-AST ETP, first of all you need to open the browser and perform all the steps listed below in order.

1. In the browser menu bar, select the “Tools” tab and find the “Internet Options” item in it.
2. After a window called “Internet Options” opens, select the “Security” tab in it.
3. In the “Security” tab, find and click on the green checkmark called “Trusted Sites”, and then click on the button called “Nodes”.
4. After completing the steps, a window called “Trusted nodes” will open. In the “Add the following node to the zone” field, you need to enter the address: http://*.sberbank-ast.ru and uncheck the box next to the name of the item “For all nodes in this zone, server verification is required (https:).” Then all you have to do is click the “Add” button.
5. When, after clicking “Add”, the address you specified is added to the list of web sites, you need to click the “Close” button.
6. In the newly appeared “Security” tab, you need to click on the “Other” button.
7. After clicking, a window called “Security Settings - Trusted Sites Zone” will open in front of you, you need to go to the end of the list to the heading “ ActiveX controls and connection modules" and enable ALL security parameters that are located below this item. Then click “OK”.
8. After this, a window called “Internet Options” will again appear in front of you. You need to select a tab in it called “Confidentiality”, in it you need to set low level, then click the “Apply” button, and then the “OK” button.

The entire process of setting Internet Explorer browser settings to work with ETP Sberbank AST is fully completed.

We hope this article was useful to you and helped solve all your problems. Read new articles on our portal.

To conduct online trading, you need to install a special add-on that ensures the generation and verification of an electronic digital signature. It works synchronously with a web browser that supports authorization or confirmation of actions via digital signature. Sometimes an error occurs in which the notification “Sberbank AST plugin is not available” appears.

Electronic digital signature used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plugin is supported by all PC operating systems. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify the following data:

• documents downloaded from the user's computer;
• autocomplete data;
• electronic documents;
• business correspondence.

Possible causes of failure

An error when opening the “Error Sberbank AST” storage may occur for the following reasons:

1. The browser is outdated. The instructions specify the versions of programs on which the add-on can be installed. Some legacy versions also support the plugin, but crashes occur frequently. Working with such a browser is dangerous - the data may become available to third parties.
2. The plugin is not installed. The list of downloaded extensions can be viewed in your web browser settings. If the plugin is missing, download it from the official website. Before installation begins, stop all applications on the PC. After installation is complete, the computer is restarted.
3. The browser settings are incorrect. If the extension has been added but is not available, you may need to change some settings. Netscape module support tool is being activated in Google Chrome. In Internet explorer, all additional plugins are deactivated. All actions are performed using the menu located in the upper right corner of the page.
4. The root certificate is missing. You can obtain it from a certification center that issues an electronic signature. Installation is carried out by double-clicking the left mouse button on the file. The system requests confirmation of the action or prohibition of downloading. After installing the certificate, restart the computer. The browser may report that the certificate has expired. This indicates that the wrong date is set on the PC.

If none of the above reasons have been identified, you need to contact technical support trading platform. The names are indicated in the message operating system and browser, the date of issue of the electronic signature.