An error has occurred on your PC. There is a problem on your PC. What to do if a blue screen occurs during the system boot process

The screen of death on Windows 10 looks a little different than on previous versions of the operating system. When it appears, a message appears: “Your PC has encountered a problem and needs to restart.” As a rule, in the lower left corner there is an additional QR code and the name of the error, which you can also use to navigate.

The appearance of this notification can be either isolated or regular. In some cases, the inscription appears even during the installation of the operating system, which would seem unlikely. A failure may occur if the computer was turned off in an emergency or there was a power surge. What should you do in this case? We will tell you how to correctly and quickly fix this BSoD.

“There’s a problem with your PC” error in Windows 10

If Windows 10 crashes during operation

In cases where you can log in, but crashes occur during work, you need to try more simple methods without risk of loss important information. Typically, in such situations, the source of BSoD can be the following:

• equipment conflict;
• incorrect installation drivers or their inconsistency;
• banal OS build bugs;
• malware;
• problematic system updates;
• excessive number of temporary files and much more.

It is quite logical that to solve the problem it will be necessary to eliminate possible reasons, which means the procedure will look something like this.

In addition, it is advisable to remember when the problem was first discovered. It is likely that the blue screen began to appear after installing or launching an application. In this case, you need to reinstall it, and if the error persists, contact the software manufacturer’s support.

If you have completed all the cleaning and restoration, but the problem remains, then you need to localize its source. To do this, I advise you to use a simple BlueScreenView utility. Here are visual instructions for using it and identifying the causes.

There is a hardware problem on your PC

If the steps above do not help, then most likely the problem is hardware. In most cases, users cannot start the operating system even in Safe Mode or reinstall the system. Often the causes of the problem are:

• poor contact on RAM slots, hard drive and video card;
• dust;
• damage to components;
• malfunction motherboard;
• drying out of thermal paste with subsequent overheating of processors, it is advisable to change such paste every six months to a year;
• power supply malfunction or short circuit;
• much more.

Keep in mind that before touching the components, it is advisable to perform tests using the following utilities: “Memtest86” or “HDD Regenerator”.

To run this software you need to create bootable USB flash drive. If no errors were found as a result of checking, then the likelihood that the cause lies in the RAM or HDD is extremely low. Be sure to pay attention to the operation of the cooling system and the heating strength in the processor area.

We check the components as follows.

If Windows won't boot at all

All of the above reasons can also cause a “breakdown” of the operating system itself, after which it will not load at all, displaying “There is a problem on your PC and it needs to be restarted.” In this case, the best option would be:

1. Turn on the PC as soon as the loading icon appears - turn off the power, do this a second time. We launch it a third time, but do not interrupt anything. Diagnostics and preparation will begin, and then the recovery environment will open. Next, in the additional options, select “Return to original state” and follow the directions.
2. There in the parameters, you can use the installation Windows image 10 (on a flash drive or disk), through which the system is restored. This is the best option. There is a lot of information about this on the Internet - check it out.
3. Creation on a flash drive “ Windows resuscitator" On such media you can download a large set of programs that will help identify and correct BSoD error. Here are detailed video instructions for creating and setting up.

Pay attention!

IN this material The general procedure is described, since there are many reasons for the error. In the lower left corner of the screen there is a QR code, by scanning which you will immediately receive a link to the Microsoft website, where the cause and how to resolve it are described in detail. Also indicated below specific name errors - try it online and get additional information by failure. For example, the CRITICAL_PROCESS_DIED indicator appears when drivers are broken. And, of course, if you cannot fix the problem in Windows 10 on your own, then you should contact a specialist to diagnose and repair your PC.

What to do if literally immediately after installation operating system Windows 10 receives the following error:

“Your PC encountered a problem and needs to restart. We are just collecting some information about the error and then it will automatically reboot. You can find information about the error on the Internet: DRIVER_IRQL_NOT_LESS_OR_EQUAL"

I will say right away that after restarting the computer, most likely the problem will remain the same, although your case may be different.

Options such as rolling back the system, restoring a more successful configuration with workable parameters, etc. will also not bring any useful results.

Through trial and error, we managed to get rid of the problem, and in this article we will describe how.

During the next reboot, in the “Select Action” window, click on the “Diagnostics” button.

Then in the “Download options” item.

• Enable debugging. Nothing worked - the error appeared again.
• We turn on logging - the error still does not disappear.
• Low resolution video mode doesn't solve the problem either.
• Safe Mode (F4). There was no Internet connection. Removed the checkbox from “Enable fast startup”. This also ultimately does nothing (Control Panel\Hardware and Sound\Power Options. Require password on wake-up - Change settings that are currently unavailable - uncheck "Enable Fast Startup (Recommended)".

As a result, not one of the points gives a positive result. And the solution to the problem appeared on the surface.

Your PC has encountered a problem and needs to restart. and got the best answer

Answer from Plamen Peevski[guru]
Egor, you bought a laptop with a pre-installed system. Paid the money.
My advice is to return the laptop to the store. There is no need for you to worry about the installation and hard drives. It is clear that it is inconvenient. They advise the system to be transferred to another disk as if you have another hard drive and only for laptops. You can install a new system. Download the original image or build from torrent. But it needs to be activated later. You don't have the key. And then you will lose your warranty. Most likely a hardware part.
By the way, when you started the laptop, did you already have Windows installed or did the installation take place the first time you turned on the laptop????

Reply from Nikolay Valerievich[guru]
Well, it’s unlikely that this is a hardware error, so I think reinstalling the system will help

Reply from Switch[guru]
Try setting the system to ANOTHER hard drive. And keep the warranty and find out where the problem is coming from. By the way, it looks like there is a glitch in RAM.

Reply from Vladimir Kochetov[guru]
You can try loading any Linux Live CD/USB, if it boots normally, then everything is fine with the hardware, then tinker with the system.

Reply from MaX 506907[active]
Windows 8 – Lynching!
Take care of your files! You don't know which ones new system from Microsoft, will be considered “unlicensed”, unwanted, that is, not meeting Microsoft requirements. All folders and files to which the new operating system has access, that is, it has system-level read access rights, are checked both programmatically and by personnel. What data and programs are allowed to be used when working with the Windows 8 operating system and what are not, Microsoft is silent about, as well as about its “guerrilla” way of fighting for compliance with copyright and industrial rights. If your data in the form of files and folders does not comply with Microsoft requirements, such files and data will be destroyed, despite the fact that in relation to the Microsoft legal entity they are someone else's property. The operating system becomes unusable, especially if there is no access to delete user files that are unwanted, according to Microsoft censorship. How does this manifest itself? When you turn off your computer regular means, a blue window with the following content will appear on the screen. “ 🙁 Your PC has encountered a problem and needs to restart again. We are just collecting some information about the error, and then a reboot will be performed automatically (done...%)." I advise you not to wait until THIS is done, but immediately, turn off the computer or unplug the USB connector if your data is on a USB drive. It is advisable to copy files and folders on disks and folders in user directories using a different operating system method to another disk, otherwise you will lose them. Let me explain with an example of connecting my own data using a USB drive. This method of connecting devices with data on different physical media using a connecting cable separates the data into yours and those that belong to the operating system. The USB drive is definitely yours, and the data on it is definitely yours too! For representatives and employees legal entity For Microsoft, this data is someone else’s property, which they have no right to encroach on. So, instead of turning off, after the issued in a systematic way warnings (text see above), your computer, after a while, when it is “100% complete,” will reboot, and at first glance, the system will work normally. BUT! Check your files and data. You will miss them. A number of folders may lose access rights, and files that Microsoft's data censorship program on a user's computer ranks as unwanted will simply disappear. For example, my retro music files, which clearly cannot have licenses and owners, and are distributed in the public domain, have disappeared; access to a number of boot files on my disk, as well as by the system, the clock gadget has been terminated - pending investigation by Microsoft. That's not all. The operating system support center displays a flag with a message that the file system on your USB drive is corrupted and should be checked using the operating system. If you agree, access to your data will cease. If you do not agree and ignore the message from the support center, then subsequent shutdowns and reboots will lead to the same result, and in addition, access to downloaded programs will begin to cease, and subsequently, your new Windows 8, “will order you to live long.” The user begins to struggle with malicious codes– viruses, contact specialists in Internet forums about the above-described “death” window that temporarily appeared on your computer, completely forgetting that all the troubles began with this very window – Microsoft warnings. This way you will know that you not only bought the right to install and use the Windows 8 operating system from the owner, but also transferred your right to personal property to electronic form, other owner and legal holder

Our article will tell you about a critical error when booting Windows 10 - “Your PC has encountered a problem and needs to restart.” You will learn about the main causes of this problem, as well as all possible ways to solve this problem.

In the operating room Windows system 10 Microsoft has updated the critical error screen ( Blue screen death). Now the PC does not reboot a second after the error message is displayed, but asks the user for permission to perform the corresponding operation and indicates a specific error code. Thanks to this, the PC user can get acquainted with the cause of the problem and even quickly find a method to fix the problem.

Blue Screen of Death in Windows 10

What is this error?

"Your PC has encountered a problem and needs to restart" is a message that a user receives due to critical failures in Windows 10. The error occurs for various reasons and can be a single bug or a constant problem.

Unlike previous Windows versions, in 10, a QR code is also displayed on the blue screen, which includes a direct link to a page on the Microsoft website containing a description of the problem and possible solutions. Thanks to this, if a person faced with a corresponding problem has modern smartphone, he can quickly find out about a problem with his computer and solve it.

How to fix the problem

In most cases, simply restarting the computer will help get rid of the Blue Screen of Death. This can be done in several ways:

• press the “Reset” button on system unit(suitable for desktops);
• the hard way is to pull out the cord (for desktops);
• hold for 3-5 seconds Power button(for desktops and laptops);
• The hard way is to remove the battery (for laptops).

If the system boots successfully and after a day of use critical error did not appear again, then most likely this was an isolated incident and no other measures need to be taken.

What to do if the blue screen of death occurs again

There can be many reasons for the critical error “There is a problem with your PC.” Its appearance may be associated with both technical malfunctions of the hardware and the software part of the OS.

If you have errors like « Critical process died"(failure of a service important for the functioning of the system) or "KERNEL_SECURITY_CHECK_FILURE"(error when checking the security/integrity of the OS kernel) is software, then fixing them in most cases is not difficult. These are the two most common bugs.

To do this, first of all, you should check the system antivirus. You can use the one built into Windows 10 or install another one, but first disable the first one.

Step two: launch system recovery to the last points. To return the OS to an earlier state:

• click on “Win+S”;
• enter “System Restore” and launch the application;
• follow the instructions that the program offers;
• from the table, select the date as of which no errors were noticed.

1. Another option: restore system files with the help special utility. To do this, you need to launch the command line as an administrator and run the command “ sfc /scannow". If the utility asks you anything during the verification process, you must agree.
2. You can also try update drivers devices. Checking and updating is done through the “Device Manager”. You can also use targeted utilities such as DriverPack Solution.
3. If errors still occur after following these steps, then it is most likely a hardware problem. First you need to check the integrity file system, for which we enter “ chkdsk /f" V command line and agree with everything the utility suggests.
4. If that doesn't work either, it's probably a RAM issue. She needs to be checked Memtest86, which can be downloaded without problems from official resource. The user will need to create a bootable USB flash drive with this program and check the RAM for read/write errors. There are a lot of instructions on how to do this on the Internet. If the RAM is damaged, you will have to buy new modules.

Conclusion

The problem with the notification “Your PC has encountered a problem and needs to be restarted” is in most cases isolated, but it doesn’t hurt to check the integrity of your system files. To avoid errors Critical process died or KERNEL_SECURITY_CHECK_FILURE, you should always use new ones Windows updates 10 and monitor the latest versions of the antivirus.

A blue screen with the text PAGE_FAULT_IN_NONPAGED_AREA in Windows 10 occurs for a number of reasons. The tiny portable utility BlueScreenView from Nirsoft will help you determine the true source of the problem. It will extract information from a small dump, decrypt it and present it to the user in a readable form. Since there are many reasons for the problem, there will be several ways to get rid of it. But first of all, you should determine the exact reason for the latest messages on a blue background with the above text.

Sources of the problem

When a blue screen appears for the first time, you should familiarize yourself with the reason for its display, reboot and continue working. Even if the situation repeats, it is necessary to look for its source and take measures to eliminate it. Most often, the reasons for the appearance of PAGE FAULT IN NONPAGED AREA were noticed:

• installing drivers for new equipment or updating system software related to computer hardware components;
• installation of a new one into the system software, which adds its own drivers and services (emulators, virtual machines);
• a new antivirus or a conflict between an antivirus application and the built-in defender, Windows kernel 10 or any driver/service.

Less common sources of blue screens, regardless of the error code, are:

• presence of damage in the RAM chips or oxidation of contacts;
• problems with the normal functioning of the power supply (perhaps one or more capacitors are functioning on the verge of collapse, not working at full capacity);
• damaged registry files, Windows 10 or HDD sectors, in which they are located.

Often the problem is caused by system files (with the sys extension) win32k, applecharger, hal.dll and ntoskrnl.exe, as well as the component Windows Defender 10 with the name WDFILTER.sys.

Methods for getting rid of the error

Let's start with the simplest ones.

The uTorrent client has been detected as the culprit of the stop error PAGE FAULT IN NONPAGED AREA, try excluding it from the list of automatically downloaded utilities.

Open the Task Manager via Win→X and select the program on the “Startup” tab, then click on the “Disable” button located at the bottom right, then reboot and check if this gives a positive result.

1. When the blue screen does not even allow the operating system to boot, we start the computer in safe mode and remove this problematic software through the Programs and Features applet or third-party software.
2. If you have hal.dll or system files win32k or ntfs in the list of problematic ones, try temporarily disabling the swap file via additional options system and then reboot it.
3. The system files tcpip and tm in the list of problem files indicate that the specified network bridge is incorrect.

Let's go to " Network connections"or execute the command "ncpa.cpl" in the Win→R window.

Disable (or better yet, delete) third-party network bridges and reboot (in the second case.)

• If WDFILTER.sys is among the sources Microsoft problems It is recommended to install all updates for Windows 10 that have been delayed, or enable auto-update of the operating system if it has been deactivated.

Another unofficial option in this case is to disable Windows Defender using a convenient method.

• Disabling the fast launch of “ten” can help rid your PC of the problem when exiting sleep or hibernation mode.

It would be useful to wipe the RAM contacts, check system files and hard drive for damage.