MTS assistance to subscribers. MTS help desk number. FAQ - private customer questions about MTS support service

No user can provide for everyone possible options developments and protect yourself from encountering difficulties. But subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the operating conditions of the contact centers.

This simplest action will avoid trouble, since clients mobile operator will be able to ask for professional help at any time. Moreover, the cellular company has provided several in various ways communications, including phone calls and communication through the official website, so that everyone can easily contact hotline operators.

Modern companies are obliged to provide clients with the most accessible and varied service. This also applies to free technical support MTS. Therefore, so that no subscriber is disappointed in cellular communication and could continuously use the connected services, the mobile operator provided various contacts support services and problem solving services:

1. special service telephone;
2. online chat;
3. universal USSD commands for managing communications and connected services;
4. service centers and service salons;
5. official communities on social networks;
6. special form feedback;
7. e-mail.

When choosing one of the listed approaches, users should focus on the specifics of the current situation, their own capabilities and desires.

MTS support service - toll-free number to contact the operator

The easiest way to contact consultants from a mobile phone is to call a single number provided by your telecom operator. But besides this, there are other telephone numbers from which you can call the contact center:

• 0890 – universal telephone for subscribers;
• 8800 250 0890 – calls from other operators and for landline line owners (landline phones).

It is important to highlight that each option mentioned is free to use, so users will not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or is faced with difficulties directly related to cellular communications and call quality.

MTS customer support - mobile phone

The MTS support phone number for clients located abroad deserves special attention. People who find themselves in roaming must dial a special number +74957660166.

It must be emphasized that replacing the leading number +7 with the usual eight is unacceptable. The resulting combination will not allow contact center operators to contact you.

The good news for those who want to call consultants is that there is no charge for the call.

Providing assistance remains free, regardless of where the client is located. MTS specialists will try to help a person who needs help, no matter what situation he finds himself in.

How to write to MTS support service?

If the user needs to contact MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

1. visit the official portal of the telephone company;
2. log in personal account by entering your mobile number and unique password;
3. open online chat.

In addition to the online consultant on the website, subscribers have the opportunity to contact online support in official communities mobile operator on social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not the personal creation of one of the subscribers.

The “help” section on the official portal deserves special mention. It contains a large amount of reference information that can help clients and visitors cope with almost any problem. And the convenient division of the section into separate thematic subsections will make navigation and search for reference information more convenient and easier.

Home Internet technical support

Those who have difficulties not with their usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes receiving assistance requires verifying the identity of the caller. Therefore, clients who need help should prepare in advance:

• passport details;
• service agreement;
• PUK code.

In addition, if the user decides to cope with the difficulties without a phone by simply visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

Contact information and phone numbers subscriber service"MTS" for residents of all regions of Russia, access to the MTS "Personal Account" and other methods of communication with the operator's help desk.

Unified toll-free customer support number for MTS operator

To receive personal information, service management and change established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

By to this number Customer support for MTS cellular communications, MTS Internet and television is provided. All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS with foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: Mobile communications MTS Mobile, And . Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 s mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. Any questions regarding cellular network MTS (claims, services, tariffs) you can also ask in email to the official address [email protected]. The company's specialists will try to respond to your request as quickly as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups VKontakte, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow latest news MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir), Volgograd region(Volgograd), Vologda region (Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk region(Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk) , Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno) -Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg ), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region(Tomsk), Tula region(Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansiysk Autonomous Okrug - Yugra (Khanty-Mansiysk ), Chelyabinsk region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Sakha Republic (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl region (Yaroslavl).

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current background information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of March 2020.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All yours additional questions, including “ ” or, for example, “What is the MTS operator number”, will be reviewed and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

MTS is a popular mobile operator in Russian Federation and beyond. The company additionally provides services for connecting a fixed network, home internet and television. If any problems or questions arise, you should immediately contact technical support, where experienced specialists will be able to provide assistance. Keep in mind that not all issues can be resolved on your own. Hotline MTS home Internet works around the clock, you can contact it at any time.

If you have any questions, the MTS television hotline will definitely help you in any controversial situation. By calling the department operators, you will be asked to provide specific information about yourself - last name, first name, patronymic, personal account number.

• Here, they mainly decide not on technical issues, but on the feasibility of connecting additional services.
• If you need to temporarily block the provision of a service, change tariff plan or to find out about the latest write-offs, call toll free number support services.
• To call the hotline, use the numbers 0890 if you are calling from MTS, and 88002500890 if you are calling from any other number.

Keep in mind that the autoinformer will answer you immediately. He will tell you in detail what to do and what to expect. After some time, a specialist will answer you with whom you can talk about pressing issues. If necessary, it initiates connection to various services.

MTS home Internet technical support phone number

If you need technical support for MTS home Internet, it is better to use this algorithm:

1. Dial 88002500890.
2. The autoinformer will answer you immediately.
3. He will offer several interaction options.
4. You should press one to get to the digital TV support service.
5. In this section you will be offered several options for the development of events. If you press 1 you will be taken to technical specialist, 2 – find out your balance or restore access to your personal account, 3 – connect cable TV or the Internet. If you press 0, you can automatically ask any question.

If you are tired of waiting for the operator to respond, order call back. To do this, listen to the entire voice menu, then press the combination 2-0. Statistics show that a technical support specialist contacts subscribers within half an hour. Keep in mind that such a service is not always provided - it opens only when the line is a certain load. The operator does not provide the opportunity to contact him via a landline phone.

If it is impossible to order a call from an operator, but you are already tired of waiting, contact the nearest mobile phone store. Don't forget to take your identification document with you.

Do you want to open additional services, log in to the official website and order what you need. After submitting your application, a manager will contact you within a few hours.

The user can also log in to his personal account on the official portal of the MTS operator. To obtain detailed information about the operation of the personal account, the procedure for connecting it, as well as other useful data, the client must contact the operator’s support staff at a special number:

8 800 250 08 90

Specified telephone number is uniform for a group of MTS directions. Here you can also get advice on the operation of home Internet, TV, as well as the MTS-Bank service. Calls to 8 800 250 08 90 from all phones in the Russian Federation (including devices with other operators) are free.

Consulting for cellular subscribers

For any questions addressed to MTS cellular service consultants, subscribers can contact the help center using a single number:

8 800 250 8 250

The tariff conditions in this case are similar: if your number is registered in Russia, then calls are not paid. Additionally, the number 0890 has been allocated for receiving consultations on mobile phones connected to MTS.

If when contacting information center If you need to find out personal information, you will need to provide your passport information. It is also worth noting that connection of certain services may be paid separately (the cost depends on current tariffs installed by MTS).

Support for residents of the capital and clients abroad

If you are outside the borders of your home region of the Russian Federation or outside the country, then from a mobile phone belonging to the MTS network, you can contact the contact center completely free of charge using a dedicated number:

7 495 766 0166

For Russian numbers and other cellular companies, calls to specified number are paid, and their cost depends on the conditions of your tariff.

If you need to contact the MTS help center from a foreign phone, then make sure to dial the number in international form (+7). Also, do not forget to check the call tariffs, which is especially important if you are calling from your hotel room.

By contact number +7 495 766 0166 MTS clients can get advice on all available services(including the ability to connect or refuse to use them), change, find out account information, block the SIM card and perform a number of other operations.

Despite the established fact, MTS is an operator mobile network, providing cellular communications and Internet services. Activities are also related to the transmission of mobile, television broadcasting, cable, digital and satellite television. The company is a leader in the telecommunications services market in Russia and many CIS countries.

Wide coverage of the organization's services requires prompt, clear and well-organized support services. A hot channel for communication has been established. Let's find out how the MTS hotline works, what other ways are there to contact support?

How to write to MTS support service?

How to write to MTS support service? Couldn't get through to the hot help channel, use the electronic form. Specialist. The section in which you can make an appeal is available on the website, mobile application. Ask a question, leave a review, complaint, express gratitude, wish, etc. Customer support is ready to answer and advise.

In surveys related to the company you can ask by email by sending a message to - [email protected]. Staff will endeavor to provide a response within 10 minutes.

They have been used as alternative means of communication for several years now. social media. In them, clients can find out important questions about the company’s activities and solve problems that have arisen with the service. Information about news and promotions is regularly published.

At the moment, the company actively supports groups on social media. networks Odnoklassniki, VKontakte, Facebook. Ask questions, administrators will try to answer within 5-10 minutes.

To receive useful information, news, information about promotions, offers, it would be a good idea to subscribe to the block on Twitter.

Contacting in electronic form is not always convenient and prompt, but when the client was unable to reach the operator, nothing else is possible other than such communication. During busy hours for operators, the hotline cannot always cope with the flow of calls. Therefore, in order not to wait for 10-20 minutes, we recommend that you submit electronic requests.

What is the MTS hotline phone number?