Mess support phone number. MTS customer support phone numbers. The easiest way to call the MTS operator

When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.

How to call a “live” MTS operator

If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call the hotline and talk to a support representative, although you will have to be patient and wait for a connection:

"Call on official phone operator for MTS subscribers" If you are a client of the company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.

To connect to a support representative, wait for the voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.

Some problems with cellular communication can only be solved with the help of technical support specialists. These specialists have access to the billing system, and, if necessary, can send one or another application to one or another technical or financial service. Own hotline available for every operator cellular communications, including MTS. Our review will tell you how to reach technical support specialists from certain phone numbers.

MTS hotline phone number

0890 or 8-800-250-0890

The MTS hotline can solve almost any subscriber problem. Anyone with a mobile or landline phone can reach here. The hotline number is indicated on each connection kit - just take the SIM card packaging and twirl it in your hands. On one of the sides the help desk number will be indicated (not indicated on new SIM cards). By the way, everyone Calls here are absolutely free.

One of the very first help desk numbers - 0890 . Remembering these numbers is not difficult, but if you have difficulty remembering, you should enter them in your phone book. Another place where the MTS subscriber service telephone number is indicated is subscription agreement- the same piece of paper that everyone signs without looking. This is where you can find the help desk number.

Not so long ago, the MTS company introduced a universal number in a format familiar to many, dialed through the “eight” dial. It is a duplicate of the short number 0890. It is dialed like this: 8-800-250-0890 . By dialing this number, we get to the same help desk, which operates using the short number 0890. Calls from MTS phones to this number are completely free. When making a call, you need to be prepared to navigate through the branching voice menu - listen carefully to the prompts voice assistant and follow his instructions.

When calling the MTS hotline, you should understand that all consultants may be busy - this often happens during peak hours, when a huge number of subscribers are trying to reach the help desk. You need to be patient and wait for the operator to respond. If you don’t have the strength to endure and wait, try calling later - it often happens that after half an hour the waiting time for a response from specialists does not exceed one minute. IN

Are you in international roaming and are having problems with communication or tariffs? There is no point in contacting local telecom operators - they do not solve the problems of guest subscribers. You need to call the MTS hotline. But you can forget the numbers 0890 and 8-800-250-0890 that have become familiar - they are useless in roaming. If you are going on a long trip, write down the number in your phone book +7-495-766-0166 .

Calls to it are made completely free from anywhere in the world– call and ask the questions you need.

MTS hotline for subscribers of other operators

In order to call the MTS hotline from phones of other telecom operators (from other mobile or landline phones), you need to use the number 8-800-250-0890. As for the short number 0890, it is available exclusively from MTS numbers - calling it from numbers of other operators is useless.

Online technical support for MTS clients

You can also get answers to your questions via the Internet, on the official MTS website. There is a Help and Maintenance section where answers to the most frequently asked questions are published. It also highlights some confusing questions that can be difficult to find answers to. If this section did not help, you can click on the “Ask a Question” button and fill out the appropriate form. Here it is indicated:

Type of appeal;
Region;
Subject of the question (from the list);
Text of the question (in no particular order);
Contact information (including email address).

When using this form, describe your problem in full to receive the most detailed answer. You also need to remember that this is not an online assistant, and it is impossible to get an instant answer here - wait, they will definitely answer you!

Mobile Telesystems Company provides quality service and wide range interesting proposals to reduce costs and increase efficiency cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. For example, how to call the MTS operator?

What to do in this case? The provider found a way out. The company has organized a convenient and high-quality feedback system - a hotline.

Let's look at all the effective methods.

MTS single short number

Often during use mobile phone and cellular communications, the user encounters problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company.

For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

Ask the operator for advice regarding service and the terms of additional services or tariff plans.
Disable MTS paid subscriptions.
Get accurate information about the current offers of the provider at the current time.
Solve problems with blocking, loss telephone number or his change.
Order accurate data about connected options, contracts and subscriptions on your mobile device.
Activate or cancel services and functions remotely.
Resolve financial issues.

This is an incomplete list of problems being solved. Using the specified contact of the MTS service, they will be able to answer any question about the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, who will list personal information about your account status and offer interesting offers for connection.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and press the corresponding key to go to the desired section.

If you don't want to listen information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number.

To resolve shift issues tariff plan, connection or disconnection paid subscriptions you will be asked to dictate your passport details and answer a number of additional questions.

If you have any questions about maintenance and use mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.

Please note that all conversations with a specialist are recorded to monitor the quality of service, and after successful communication you will be asked to rate the work of the support service.

How to call from another operator to MTS

If you don't have access to your mobile device, and only SIM cards from other Russian cellular communication companies are at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases, the following sequence “88002500890” was implemented. You can use it to connect with a consultant even from a landline phone. Outgoing calls on the line are not subject to tariffs.

MTS help desk for corporate clients

Besides individuals MTS company actively provides services for corporate clients. Implemented for them special offers to normalize communications in your organization and increase business efficiency. To resolve any issues you may have regarding mobile phone service legal entities a special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

Issues related to mobile or fixed-line communications provider.
Receive or order detailed information about the account status of yours or your employees.
Connect, disable and configure additional services and functions.
Blocking and exiting it.
Tariff plan maintenance.
Solving financial problems and tasks.

An MTS contact center specialist may request your personal data and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

If you are outside Russia in conditions international roaming and you have a question regarding mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier.

MTS Belarus support number - landline, mobile number

Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember the simple telephone contact “+7 495 7660166”. No need to worry about time and time zone differences, help desk MTS operates around the clock.

When dialing from a mobile phone, be sure to enter “+7” in the international format. Voice communication with the operator is not subject to calculation when using this combination from an MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:

Start an online chat with the provider on the official website in personal account or through mobile application"My MTS" To do this, go to the appropriate section and describe your problem.
For corporate clients there is a dedicated email for consultation - “ [email protected]" IN in this case you will have to wait until the system processes the application.
Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.

If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.

A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call the MTS operator for free from a mobile phone

24 hour service support works specifically for all subscribers using the company’s cellular services:

Dial a short number using the phone keypad 08-90 ;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time to this number A robot answers typical questions from subscribers. Keep this in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator’s attitude towards its customers

Taking into account the constant very common problems For subscribers who can dial to the MTS support service, I advise you to use the help of the operator’s support in one of the official communities in social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte And MTS community in Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

8-800-250-82-50 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you don't want to listen to hints automated system, then you can press buttons 2 and after 0 on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user must press the appropriate keys;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Lifehack #1: If you can’t get through to number 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another telecom operator. MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I checked it myself this method repeatedly. Works.
Lifehack #2: Call support at 8-800-250-08-90 , Then we listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet, MTS Wallet or Satellite TV). In these directions the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

How to call the MTS operator from a mobile phone using a federal number

24/7 support service is available for all subscribers using additional services companies (online banking, home Internet and television) or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-08-90 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients, use the number

The free and official MTS hotline is available to corporate and private clients around the clock by phone, chat on the website and mobile application.

Largely due to the fact that the MTS support service works properly and helps solve various kinds of problems and issues, the Mobile Telesystems company is and remains a leader in the provision of telecommunications services.

Thanks to a team of professionals, the operator provides high level service legal entities and individuals with the ability to choose the form of appeal.

24-hour and free MTS hotline

The degree of trust in the company can be determined by the subscriber support program, the loyalty of employees and specialists and their competence when addressing questions.

Every day, the hotline receives millions of calls from users of mobile communication services, Internet, roaming and other options. Highly qualified specialists work on their processing and help with answers and practical actions.

For any questions you can call the support service:

Lack of network or insufficient quality of coverage in the region of location.
Consumption problem cash and debiting money from the account for unconnected services.
Quality and speed of Internet connection.
Find out what are currently profitable and choose the best option for yourself.
Lack of declared indicators for an option, tariff or service.
Advertising and unwanted notifications via SMS.
Problem with authorization in personal account or the My MTS application.
Claim or complaint about the quality of service of a company employee.
Free questions on the topic of mobile communications, the Internet, satellite television or auxiliary functions.

How to call the operator correctly:

State your question clearly.
Use a mobile or landline (landline) phone to call the MTS hotline.
Dial toll free number depending on the type of request. For private clients 0890, for corporate clients – 0990.
After connecting, the answering machine will inform you about available sections for self-study - wait for the last notification with the number to connect a consultant and press it.
Within a few minutes, the first available employee will answer you. Start a dialogue in order to get a comprehensive answer and solution to the issue.

For individuals - 0890

Citizens who use mobile communication services as individuals have individual means of communicating with the operator.

Please note that to resolve the issue, it may be necessary to identify the subscriber. It is enough to say the code word (when asked by an employee), or answer questions about personal or passport data.

Hotline for private clients: 0890 (within the MTS network).

Website: https://mts.ru/personal

For corporate clients - 0990

A separate official website has been developed for individual entrepreneurs, organizations and other legal entities, where you can receive qualified support.

The main method of communication is telephone call 0990 within the network or multi-channel 8800-250-0990.

MTS support phone number for legal entities: 0990 (from mobile).

General site: https://mts.ru/business

Target project to support: mts.ru/business/podderzhka

Corporate clients can ask a question online by filling out a form at: https://mts.ru/business/anketa-feedbackcorp

Reasons for using the feedback form:

Consultation.
Complaint or claim.
Gratitude and feedback on positive work.
Fraud report.

Enterprises that have entered into a service agreement with MTS can count on privileged assistance at any time. All calls, letters to email and through the website are recorded, and answers are provided as quickly as possible.

How to call an operator correctly

Calling the operator is considered the most popular feedback method among all others, so the MTS hotline is almost always overloaded with customer calls.

Service specialist response time technical support varies from 1-2 minutes to an unlimited amount of time.

Most subscribers believe that this not only leaves an unpleasant impression of the operator’s work as a whole, but also makes them think about changing their number.

Monday - Friday. All days in this period are working days, so to quickly connect with a consultant you need to call in the evening from 22:00 to 08:00 in the morning.
Saturday - Sunday. On weekends, the situation is opposite to weekdays; to ensure a guaranteed connection, it is advisable to call from 11:00 to 18:00.

In rare cases, it helps to try to make a second call, 5-10 minutes after the first one.

Additional instructions for quickly connecting with an operator:

Call MTS using a toll-free multi-channel number from a mobile or landline phone.
Go to any section or thematic topic regarding the service, tariff plan or Internet.
After listening to automatic prompts, a number will be announced to connect with an employee, press it.

Useful information: as the answering machine notifies, “in order to improve the quality of service, your conversation may be recorded” - this is necessary to track the performance of employees, so try to get a qualified and comprehensive answer, and after communication, give a rating that corresponds to the level of service.

Additional MTS support service

Anyone can call MTS, but not everyone can wait to be connected to an operator. Alternative methods, which were implemented by Mobile Telesystems for independent analysis and information, are presented below.

Sequentially (from effective to less productive option) we can designate: , subscriber’s account (corporate and private), as well as groups on social networks.

Social media

Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.

Instructions:

Use the site search or click on the button with the site logo to go to the official community.
Subscribe (join the group).
Click on the “Write to chat” button. The average response time is 1-3 minutes.
Consultants work around the clock and are ready to help with any questions.
Just write to them and they will try to solve the problem individually.

Official website

MTS is constantly improving and developing due to technological trends and the popularization of web pages.

User-friendly design, thoughtful structure and logical separation online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.

Website address: mts.ru

Useful information: To select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.

All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions to disable, disable or configure services.

Personal account and mobile application

Service for remote control and independent management of tariff plan settings, paid and free subscriptions, as well as other support functions, is considered one of the most accessible and easiest resources to obtain informational assistance.

The subscriber is available at a single address on the Internet: mts.ru, for authorization you need to enter a phone number and password. Immediately after logging in, access to the subscriber number settings is available.

The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.

Important to know: In the application you can use the function " Feedback" and write electronic appeal operator online. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.

Emergency numbers in the Russian Federation

Use one of the numbers of special government emergency response services to call from your mobile:

101 – fire service (EMERCOM).
102 - call the police.
103 - Calling emergency medical care.
104 - gas service.
112 - state rescue service.

Important: all of the above short numbers are not charged, are free and operate in all regions of Russia.