What to do if the Internet does not work on MTS? MTS Internet does not work General network congestion

The popular question of why MTS Internet does not work is asked by many subscribers of the mobile operator and the company providing communication services “Mobile Telesystems”. This is largely due to several technical reasons, which will be described in detail in this material.

MTS Internet does not work: solution to the problem

Internet on mobile phone, smartphone or tablet computer with a built-in subscriber identification module from MTS is provided to all subscribers on the operator’s modern tariff plans.

Performance largely depends on several factors:

Mobile network signal quality.
Availability of required quantity cash on the user number.
Availability of traffic connected within the tariff.
Technical indicators of the smartphone.

Useful information: if the MTS Internet does not work well, without visible reasons- this is most likely technical limitation on the part of the operator, which is introduced after the main traffic limit has been spent.

Balance on the number

The first thing you should pay attention to if a malfunction or slow loading applications and Internet pages - this is a check of the balance of funds on the subscriber’s balance.

In standard conditions for providing services to customers, MTS includes tariff plan different number of gigabytes of traffic, which is not charged when visiting sites or using mobile applications.

After the limit is exhausted, additional Internet packages are connected, which are activated automatically if the main one is used up (the number of connections is limited by the conditions and home region).

The reason for the lack of Internet may be the lack of prepaid traffic or funds required for activation additional package or the absence of the packages themselves (the connection limit has been exhausted).

Instructions for checking and monitoring balance:

Dial the free USSD combination *100# from your phone and click on the Call button. The screen will display the account status information valid at the time of the request. If you find a small amount of funds, you need to top up your account using bank card, electronic payment systems, terminal or “Promised Payment” service. After replenishing, restart the device, the Internet should work.
Go to, which is located at mts.ru and after clicking on the “Login” button, select “Mobile communications” - this is authorization in the service for individuals. On the left side of the menu and on the top right, the balance will be displayed, as well as the amount of traffic remaining within the paid period.
The application is a full-fledged analog online account, the operation of which does not depend on the user’s location. All settings can be made as per Wi-Fi networks, and using the mobile Internet. Open the program - on the first screen you will see the remaining megabytes of the tariff, the amount on the balance and the number of minutes / SMS for communication.

Traffic packages

Each includes a set of paid options and services, including:

Traffic for visiting websites and using mobile applications.
Minutes for conversations within the network in your home region and other cities of Russia.
A set of SMS messages for communication.

All these functions are allocated depending on the active tariff plan in different quantities, for example, there are solutions that open the Internet without restrictions, and you only need to pay for calls or SMS.

Reasons for fast traffic consumption:

Update operating system on a mobile device (smartphone or tablet).
Systematic application updates (it is recommended to disable automatic downloads in your phone settings).
Active use of instant messengers for video conferencing and online calls.
Geographic location services.
Using the Internet for entertainment: watching movies, TV series and listening to music.

Important: Games are considered particularly demanding on mobile operator resources and consume large amounts of traffic in a short period of time. For such purposes it is better to use USB modems or specialized tariff plans without restrictions.

Taking into account the division of regions, the Mobile Telesystems company can charge the Internet differently depending on the location of the subscriber.

Each has a fixed volume in megabytes and an individual validity period for the service after its activation.

Checking the remaining traffic from your phone:

Previously, the USSD command *111*217# and the “Call” button worked. The request initiated a command to the system to notify the user in SMS message format about the remaining megabytes or gigabytes of traffic on the phone with the expiration date of the package. Currently this option is not available for all tariffs and service regions mobile communications.
“My MTS” application - this method has replaced the first one, as the client is informed. To check the current status of services, just launch the software on the device - the first screen displays all the current information at the time of opening.
MTS personal account. It implies the only reliable source of information by number, where in a couple of clicks you can find out everything about your balance, traffic and active services.

Technical malfunction of MTS equipment or services

It often happens that there is no network on the phone even though the personal account balance is positive and there is enough traffic to access the Internet.

It is important to verify the reasons why the Internet on your phone does not work, then eliminate them yourself:

Crash installed settings mobile operator. Enter the password and login “mts” with the access point “internet.mts.ru” in the network parameters
Airplane mode is enabled, which blocks the signal for receiving and transmitting data. Disable the feature in your phone settings.
The SIM card module contacts do not connect to the sensors on the mobile device (no network signal). It will help to remove the SIM, clean it from dirt and install it with a further reboot of the smartphone to accurately determine the operator (the number is registered on the network automatically the first time it is turned on).

What to do if MTS Internet does not work after performing all the procedures described above:

Call the operator on the phone hotline from Megafon, Beeline, Tele2 or other cellular companies that do not have problems with the signal.
Log in to your account on the official website or open the mobile application to chat.
Usage social networks during working hours (employee response time ranges from 3 to 15 minutes on average).

In cases where communication is unavailable for technical reasons, the subscriber only needs to wait for the faults to be resolved, which are resolved promptly by specialized repair teams.

To request new Internet settings, you can send free message on short number 1234 with empty text. Activation occurs automatically; similar functions are performed by rebooting the smartphone.

Useful information: in Crimea, communications have improved significantly since 2014 and all MTS clients can contact a specialist at 0890 for qualified support around the clock.

Reviews

There are various reasons why MTS Internet does not work, and if they are found and not described in this material, write about it in the comments with as much detail as possible for a quick response.

Many questions have already been resolved and answers have been provided, so please read the comment tree before adding reviews.

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eNot working access to worldwide network today is a very common problem, so many people today search on the Internet why the Internet does not work on their phone.

Moreover, this is relevant for all operators without exception that are on the territory Russian Federation- , and others.

Although, the problem may not be in the operator, but in the .

This is a very common problem on devices running the Android platform.

In any case, it would be useful to understand what the causes and solutions to this phenomenon are.

Banal reasons

Let's start, perhaps, with a number of the most banal reasons why mobile internet may not work.

Their list is as follows:

Negative balance on the phone. To exclude this option, you should check how much money you have in your account. Depending on the operator, the method may differ.
To find out how to check the account status on your phone, you should contact your operator. Most often, the SIM card has both a balance number and an operator number.

The subscriber is outside the network coverage area. Another very simple and common reason. To rule out this option, you should look at the network indicator in your . An example of this can be seen in Figure 2.
To fix this problem, there is only one way out - to go to a place where the device can pick up the signal normally. By the way, a weak network can cause the Internet to simply work very slowly.

Clue: If this indicator is always low, even if you walk the device close to a telephone tower, then the problem is not with the network, but with the device itself. Then you should just take it in for repairs.

The “Data transfer” option is not enabled in the settings. In all modern smartphones there is such an option. You can easily turn it off in the settings.
True, depending on specific model smartphone, the location of this item will be completely different. For example, in phones with a platform it can be found this way:
- go to settings;
- select “More...” (Figure 3.a);
- go to menu " Mobile network"(Figure No. 3.b);
- check the box next to “Mobile data transfer” (Figure 3.c).

As mentioned above, in different operating systems this item will be located in different places, but its name will always be approximately the same.

Automatic registration on the network did not occur after it had been absent for some time. This phenomenon can occur after a subscriber leaves the subway or simply returns from places where the Internet did not work.
This is especially true for networks. In this case, there is also one and only way to fix everything and it is to restart your device, that is, turn it off and on again.
Depending on the process, this process occurs differently, see the instructions.

Useful information:

Pay attention to the program. It is used to analyze network traffic and parse data packets, for which the pcap library is used. This significantly narrows the number of packages available for parsing, since only those packages that are supported by this library can be parsed.

Settings are wrong

To exclude this option, you should go to the Internet settings on your phone and find there items related to APN, that is, the access point.

Depending on the model, the location of this item may also differ, but APN will remain APN in any case.

To fix this problem, there are two ways:

Request settings from the operator.
Manually set up the network connection.

The easier option, of course, is the first option. To find out how to request such settings, you should contact your operator or go to your mobile operator's website.

Information on the most common of them can be seen in Table 1.

Table 1. Request numbers for obtaining Internet settings for the most popular mobile operators in Russia

As for other operators, you will need to call the operator and ask him how to get automatic settings Internet.

In most cases, the settings will be set automatically and the user will not even notice it.

Only at the end will he receive a message with something like this: “Congratulations! The Internet settings on your phone have been installed successfully."

It happens that you receive an SMS, when you read it, the “Install” button appears.

Accordingly, you need to click on it and the settings will be installed.

Manual network setup

With manual adjustment everything is somewhat more complicated. An example of finding access point settings on Android phones can be seen below.

Step 1. Go to settings, then select “More...”, which is shown in Figure No. 3.a, then select “Mobile network” (Figure No. 3.b).

Step 2. In the menu that opens, open the “Access Point (APN)” item, as shown in Figure No. 4.a.

Step 3. Click on the button to add a new access point. Usually it consists of a simple “+” sign, as shown in Figure 4.b.

Step 4. Fill in the fields “Name”, “APN”, “Username”, “Password”, which are highlighted in Figure No. 4.c.

Internet on your phone is a convenience that no one could have dreamed of 10 years ago. Today the owners mobile devices can access the World Wide Web at any time by connecting to the appropriate communication service of their operator. MTS is one of the popular providers mobile traffic which offers favorable rates for Internet access. But what to do if the MTS Internet does not work well or is completely turned off? The reason for the lack of network access may be either the operator or the device. We list the main reasons for the lack of Internet and ways to solve the problem.

Depending on the plan, mobile Internet is charged as part of a prepayment according to the established limit, or according to units of data received. There are several tariffs on MTS that offer subscribers the opportunity to unlimited use of the service within the established limit - from 500 MB to 7 GB for 30 days. To do this, the user makes an advance payment pre-agreed by the provider, and MTS automatically updates the mobile traffic limit.

There are also tariffs that require per-megabyte pricing: for each megabyte, a small amount of funds is withdrawn from the client’s account (on MTS it ranges from 5 to 9.9 rubles per 1 MB).

Therefore, the reason for slow or missing MTS traffic on the phone may be that the user forgot or was unable to enter subscription fee according to the tariff. If the account has a zero or negative balance, the operator automatically turns off the Internet. Often, the data transfer speed slows down when a few rubles remain in the subscriber’s account, which encourages the client to top up the account.

Premature consumption of the allocated megabyte package

One of the reasons for the lack of funds in the account is the prematurely spent Internet package, i.e. the limit of provided megabytes was exhausted faster than the expected period of use. The operator provides the subscriber with a limited amount of traffic for a month, and when it is exhausted, it either denies access to the Internet or includes per-megabyte pricing. The subscriber may not know that payment for every 500 MB has been activated, but the money will be debited from the account until it is completely depleted. When the funds run out, you will no longer be able to use network access without a new replenishment.

Rapid consumption of traffic on a phone is usually associated with the use of resource-intensive mobile applications. Watching videos, movies, online games, map services and other “heavy” programs quickly consume the megabyte limit, which is why the subscriber’s account can run out of money in a couple of days.

If this situation often repeats, then the user needs to reconsider his tariff plan and choose another one with a larger traffic limit.

To check the amount of remaining traffic on the phone, the subscriber must execute the USSD command *111*217#, in response, information about the remaining megabytes as part of the prepayment for the service will appear on the screen.

The last reason why the established mobile traffic limit switches to per-megabyte billing is a change in the connection region. In most MTS tariffs, use the provided unlimited traffic Only possible in your home region. If the subscriber’s phone crosses the regional border and enters roaming, the operator begins to debit funds from the account for each piece of data received. After some time, the client’s balance runs out and the traffic is automatically disconnected.

Technical reasons for the lack of Internet MTS

If there is no network on the phone, although the balance is positive, and the traffic limit has not yet been exhausted, you need to check the settings on the device. The technical reason why the Internet does not work on the phone may be as follows:

the subscriber is outside the network coverage area (this can be seen on the device screen - the Wi-Fi indicator will be absent);
The phone is not configured for data transfer;
The settings on the phone have failed.

Lack of connection due to a weak or zero signal within the city does not require any action from the subscriber, because the problem is with the operator. There may be a breakdown in the tower that receives the satellite signal, or some other similar problem.

If the user is outside the city, the tower signal may be weak to maintain the required data transfer speed.

If the Internet does not work on MTS, but there is no problem on other devices, then you need to check the data transfer settings on the phone itself. For example, for Android devices you need to go to the “Settings” - “More” - “Mobile network” section and select “Mobile data transfer”. By activating it, you will begin to automatically receive traffic from the MTS mobile operator on your phone.

The last way to set up traffic from a cellular operator is to request from MTS new package settings on the phone. To do this, you need to send an empty SMS to number 1234, in response the operator will send a message containing automatic settings. To activate them, the subscriber just needs to open an SMS; in other cases, the phone is configured automatically without user intervention.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing cellular and landline services telephone communication, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also experiences disruptions. In May, hundreds of service users systematically complain about frequent absence quality communication.

The most common failures occur in the operation of services:

mobile communications (more than 50%);
2G and 3G Internet (approximately 30%);
other services requiring network access (about 20%).

What's the problem?

Most often, problems with MTS appear due to preventive maintenance to improve communication quality, or replacement of equipment. Other factors causing failures include:

General network congestion.
Subscriber location.
Adverse weather conditions.
Problems with your mobile device.

Solution algorithm

If the service is currently unavailable, then do not panic or throw away your SIM card. What about MTS communications today? You need to try to determine the cause yourself, starting with research internal problems in a mobile device.

If none are found, you need to wait a little - perhaps technical inspections are being carried out preventative work. This process usually takes from 20 minutes to 1 hour. If time has already passed and the connection has not appeared, you need to contact the operators and describe to them in detail the essence of the problem that has arisen.

Internal problems in the mobile device

The first thing you need to check is that the SIM card is installed correctly in the device. It may happen that as a result of a fall, the slot or card tray is displaced, and the phone is supposedly offline. In case of problems with MTS communication, you must contact service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM or WCDMA. Perhaps the mode has gone wrong and the network is configured for a different reception format. Check that the network format settings are correct and select the “Automatic” mode. It is likely that this is where the problem lies.

Another common cause of the problem is that the operating system settings on the phone have gone wrong. In this case, you need to install the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find that it is not working, you should contact any local MTS service center, where employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas outside its borders. These are called "blind spots". It should be remembered that the connection may periodically disappear on such objects as:

in a forest located far from populated areas;
in metro tunnels;
in underground buildings, cellars, basements;
in buildings with too thick walls;
on some trains or electric trains;
high in the mountains;
near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Adverse weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of communication. Unfortunately, MTS will not be able to fix these problems until weather conditions stabilize, so you will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin as soon as possible as usual.

General network congestion

According to the terms of the contract, which each subscriber accepted before starting to use the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for a while, or completely block the communication channel. This is done in order to maintain the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display can be maximum, but neither the Internet nor cellular communication, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, communication will become available again.

Preventative work

The company is constantly improving the services provided, so from time to time preventative maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the start of this process via SMS messages and on the company website.

Don't forget that most network outages are temporary and can be quickly fixed. First of all, you need to check the operation of your phone; perhaps the cause of the problem lies in a faulty SIM card.

Remember that it should not be exposed to heat, liquids or mechanical damage.

If preventive work is carried out, it takes very little time - from 20 minutes to 1 hour and usually occurs at night. Mobile operator MTS is concerned about constantly improving the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communications.