Toll-free hotline of Sberbank support service. Sberbank hotline (telephone numbers) Sberbank hotline phone number 8800 777

Sberbank Online: hotline number 8800 free of charge allows customers to promptly solve a problem or obtain the information they need. For this purpose, extensive functionality of the Contact Center has been developed, the capabilities of which we will familiarize ourselves with below.

At the bank when applying online phone hotline 88005555550 is free for individuals and legal entities, already served by a credit institution, and its potential clients. Calls are available from landlines and mobile phones on the territory of Russia and are free for any operator. But for some of them, for example Megafon, the connection may not occur due to a negative balance.

Another short number provided in this capacity is 900. It allows owners of mobile devices of all mobile operators make a call anywhere in the Russian Federation.

For subscribers who are located outside of Russia or who have registered their number in another country, a different number is provided to contact the bank +7 495 500 5550. These calls are paid according to the tariffs of a specific company mobile communications. For legal entities there is additional number+ 007 383 363 1313 to contact a banking institution from other countries.

Sberbank hotline functions

Using the free Sberbank Online hotline number 8800, a citizen receives certain opportunities. These functions allow you to:

• find out all the data on any banking program or product;
• get full information about the movement of funds on the card, the status of accounts and existing deposits and loans;
• resolve the issue of blocking or unblocking the card;
• disable Mobile Banking;
• obtain information about current bonus programs;
• before foreign trip make changes to service settings;
• file a complaint related to poor or unqualified service at the bank.

How to use the hotline voice menu

Each call to 8800 (toll-free) begins with listening to the voice menu. Most of the services provided are automated, and the client can independently solve his problem without the participation of an operator. If it was not possible to obtain the necessary information on its own or it is impossible to resolve some issue, the user may need to contact the operator. To do this, you need to press the “0” button on the phone, and to listen again #. The employee may require your card information as well as information identifying you. The only thing an employee should never ask is your card PIN.

There are many sections in the list of voice menus. In order to obtain the necessary information or carry out any action, you should carefully listen to the voice prompts and select the necessary subsections. In case of errors, you can always return to the original search point by pressing the replay button.

Independent execution of procedures in automated mode

One of the significant disadvantages of the call center is the periodic overload of phones, which is an obstacle to the timely resolution of citizens’ problems. To avoid this, the credit institution provides an answering machine to communicate with users. It allows you to get the necessary information without connecting an operator: card balance, transaction history and check the ID for access to online service. Using the automated mode, you can instantly block your own plastic card if it is lost, stolen or “eaten” by the terminal.

Using the hotline and telephone number 8800 at Sberbank, you can resolve various issues, which are divided into separate groups. After the call mobile device switches to tone mode. The client then selects the required section and command number corresponding to the solution to his problem:

• 1 – to block and unblock the card in case of theft, loss, or if it is “swallowed” by an ATM;
• 2 – card balance – you will need to enter the plastic number, press the # key;
• 3 — all issues related to servicing individual clients (payments, deposits, transfers, loans, etc.);
• 4 – servicing legal entities;
• 5 - all questions regarding the Thank You promotion (activation, balance check, places where bonuses are accepted and where you can pay with them, etc.).

Thus, by selecting the required key, the client can immediately obtain the information he needs without operator intervention. If the user cannot decide which section the solution to his question belongs to, then it is better to contact the operator and obtain comprehensive information in a personal conversation with him.

Conclusion

The bank's 24-hour support allows clients to call the toll-free number 8800 and promptly resolve any problems that may arise. This could be any emergency situation concerning the security of a banking product and requiring immediate assistance from a credit institution. Operators will provide the caller with information on any banking product and give a qualified answer to questions of interest. These also include issues related to poor quality work of the institution’s employees and complaints against them.

The Sberbank contact center is designed to solve current problems, provide advice and explain the conditions and principles of using the institution’s services. Sberbank's phone number is toll-free 24 hours a day - 8 800 555 55 00.

The Sberbank of Russia hotline (toll-free number 8 800 555 55 00) is available to clients everywhere within the country’s borders. To contact from a mobile phone, you can use the short number 900. It is valid for several, the most large companies mobile communications: MTS, Megafon, Beeline. If you are within network roaming or in your home region, you can call for free.

If the person calling is located outside the country, he can use the following telephone number at any time of the day: +7 495 500 55 50.

At international call free tariffication is not possible, so payment is charged according to the prices of a specific company providing cellular communication services.

Calling the hotline provides several options:

1. Consultation with a specialist operator at the center.
2. Automated system without contacting an employee.
3. IVR (voice menu) in automated mode.

Help from a Sberbank operator via the 24-hour hotline 8800 (free)

To contact the operator, after connecting, you need to press the numbers 3 and 0, following the voice prompts. It is also necessary to determine the topic of the appeal (for example, regarding card servicing or loan repayment) and select the most appropriate one from those proposed. This will be followed by a connection with a specialist.

An employee will be able to provide detailed advice regarding the bank’s services or help in choosing a program in a particular area.

At any time you can obtain all the information on loans, deposits, accounts and the transactions carried out on them. Also, a Center specialist can help solve problems and perform the following operations:

1. Block the card.
2. Close access to Sberbank online, Mobile Bank.
3. Provide detailed data on completed banking transactions: payments, money transfers, loan payments, etc.
4. Configure security settings on the card when traveling abroad.
5. Provide a Client Code that allows you to use the automated system.
6. Record complaints, wishes, problems when working with bank products.

24/7 automated customer service system

To quickly obtain information on banking products over the telephone, a Client Code is required. This is a password that allows you to receive the necessary information without connecting to an operator. This is a five-digit number, encrypted for any persons, incl. for bank employees. Only the client himself has access to it. This Code provides the opportunity to use when calling the hotline automated system and get the following information yourself:

• Card balance;
• View card transactions;
• Obtain permission to log into your Personal Account to manage accounts online;
• Block the card. For subsequent unblocking, you will need to contact an employee.

To get necessary information in an automated mode (without personal communication with a bank employee), you need to follow in this order:

• Call the hotline number.
• Dial 22.
• Enter the parameters: card number #Customer code#.
• Using voice prompts, select the required menu items.

If more is required detailed information, you can switch to personal communication with a Center specialist. In this case, there is no need to voice all your data, just give the card number and Code.

To receive the Code, you need to call the hotline, select the appropriate options in the voice menu and tell the employee your personal information:

• Card number;
• Card identifiers (control information);
• Passport details;
• Address.

Based on the operator's prompts, you will need to dial your secret code, which will be assigned to the client. This Code must be remembered and kept confidential. It cannot be disclosed even to bank employees. If it is lost, you must report it and get a new one.

24/7 voice menu for information

By calling Sberbank of Russia by phone (toll-free) 8800 555 55 00, anyone can receive full advice regarding the institution’s services and products. To do this, just follow the autoinformer's prompts and press the appropriate keys.

You can switch to a Center employee at any moment by pressing 0.

To obtain any information, consultation, as well as to carry out some operations, you can contact Sberbank online by calling the hotline 8800 555 55 50 (toll-free).

You can call the Contact Center on several numbers:

1. From local (city): 8800 555 55 50. The hotline number at Sberbank is free, even if you call it from a mobile phone.
2. From mobile (MTS, Beeline, Tele2, Megafon): 900. You will not need to pay for the call if you are in the country. Outside of it, payment is made according to tariffs including roaming.
3. From abroad: +7 495 500 55 50. Fees will be charged according to tariffs telephone operators. You should only choose this option when you are outside the country or using a telephone registered outside of Russia.

By contacting the Contact Center, anyone can request a connection with an operator (press 0), listen to information about products by managing the menu using numbers, and also connect a special Code, which gives the right to independently perform actions in an automated mode.

The hotline was created to resolve basic problems and provide consultations, therefore the main parameters that can be fulfilled during such a call are:

1. Get general characteristics all bank programs and products (deposits, loans, cards).
2. Get specific data on your loans, deposits, accounts.
3. Request information about transactions that occurred on the account (card).
4. Block the card.
5. Block remote servicing services (Mobile and Internet Banking).
6. Tune secure services to the card (when traveling abroad).
7. File a complaint against an employee of a banking institution, a specific branch, and indicate failure to comply with the conditions for a specific program.
8. Make suggestions to improve service.

The above information can be obtained by contacting the operator. But there are many possibilities for independently requesting the required data. To do this, by calling Sberbank on the hotline number 8800 555 55 50 or 900, you should select one of the items announced by the automated system:

• 1 – card blocking;
• 2 – receive information on your card;
• 3 – service to individuals;
• 4 – servicing legal entities;
• 5 – information about the program Thank you.
• 0 – operator call;
• 9 – request to repeat the voice menu in English.

Having selected the appropriate number, the client is taken to the next section of the menu, where, following voice prompts, the desired item should be selected. So, for example, for individuals the following choice of requests is provided:

• 1 – Cards. Here you can listen to information about credit and debit products, as well as request conditions for bonus programs and ways to replenish cards.
• 2 – Remote services. Listen to the rules of use or get advice on Sberbank-Online and Mobile Banking. The procedure for connecting services.
• 3 – Credits. Get the conditions for housing loans, the procedure for applying for a cash loan, and listen to promotional offers for loan categories.
• 4 – Deposits. Rules of deposit programs: Save, Replenish, Manage, for pensioners, certificates, online programs, services within other packages.
• 5 – Translations. How to make a transfer, pay for the service, confirm the operation.
• 6 – Insurance and pension programs. Special developments for pensioners. Obtaining conditions and tariffs for insurance policies: for travelers, for credit products, packages (personal, property, voluntary health insurance, automobile).

At any time, if the client could not figure it out on his own, he can dial “0” to Sberbank on the hotline (55 50). This involves calling an operator to whom you can ask your question.

Independent execution of procedures in automated mode

To gain a little more authority and carry out a number of actions through the Contact Center yourself, it is worth obtaining a Client Code. To request the Code, you need to contact the Sberbank operator (hotline number 8800 555 55 50, press “0” in the voice menu). The operator needs to voice his wishes and provide the following data:

• Card number;
• CVV or CVC code;
• Passport details;
• Place of residence (must match that indicated when issuing the card).

Other verification information may be required, so keep the contract and card handy.

The operator will inform you about the need to dial your Code. You need to come up with it, it consists of 5 digits. You cannot voice it to an employee; this is one of the security measures. The code must be saved, remembered and not shared with anyone. You can use it to independently perform a number of operations (without contacting an operator, specialist or employee). All you have to do is call Sberbank’s hotline (8800 – free), and after the greeting, dial “22”. The auto-informer will inform you about the need to dial the card number and your Code. After each value, put “#”. After this, the autoinformer will announce the available menu items, one of which must be selected.

In particular, you can perform the following operations yourself:

• request the account (card) balance at the moment;
• view a number of procedures that occurred on the card (the last few);
• get a login (identifier) ​​that makes it possible to use remote services (our article will tell you more about how to get a login -);
• block the card.

Despite the fact that you can do the blocking yourself, for the reverse operation you will definitely need to contact a specialist. When contacting it, it is enough to indicate the card number and your Code so as not to voice all other parameters. This greatly simplifies the operation, because there is no need to remember a large number control information.

TO additional features The benefits of contacting a specialist include connecting remote services that allow you to manage accounts, as well as requesting data for activation Personal account. This will allow you to make transfers, payments, and top up your phone without visiting a branch or using ATMs and terminals. You can also use them to request your balance, view latest actions upon movement on the account, block the card or the service itself.

To keep abreast of major developments and new programs, you can also contact the representative offices financial organization on social networks: groups on Odnoklassniki, VKontakte, Twitter, Facebook. Here you can ask a question, talk about a problem, file a complaint or wish.

Work of bank contact center employees (video)

Experience working as an operator in a call center using the example of people with special needs. Features of such work, skills that will be useful in it.

Conclusion

If an emergency arises related to card products, or it is necessary to carry out a banking transaction remotely, clients can use the hotline. Its main advantages are round-the-clock service and the ability to get a comprehensive answer to any question.

The free voice assistance service provided by Sberbank - hotline number 8800 - allows you to receive various services, as well as free consultation with a specialist on any problems with your card, account or services.

Main functions of the free hotline from Sberbank

1. Use a call from a landline or mobile phone to 8800 555 55 50.
2. Calling 900 from any operator. Such a call is not charged throughout the Russian Federation. If you use the hotline services from abroad, the call will be charged at current roaming rates.
3. For calls from abroad, the following is intended: service number- +7 495 500 55 50. The cost of a minute of conversation depends on the tariff mobile operator. The number is also intended for calls within the country from phones with foreign registration.

Any call begins with listening to the voice menu. To contact a Sberbank employee, you must press “0” on the keyboard. In order to independently perform some actions in automatic mode, you must first connect the secret code.

• Obtaining accurate information about existing bank cards and programs;
• Obtaining information about your accounts, movement of funds, loans, payments;
• Blocking a plastic card if it is lost or stolen;
• Disabling remote services, for example, Mobile Banking;
• Setting up plastic card services before traveling abroad;
• Complaint about the operation of the system, employee or branch of Sberbank;
• Receiving information about promotions and bonuses;
• Suggestions for improving functions and services.

Using Hotline Voice Menu Features

• 1 - Procedure for blocking a plastic card;
• 2 - Obtaining information about the funds on the card;
• 3 - Serving private clients of Sberbank;
• 4 - Service to companies and organizations;
• 5 - Information about “Thank you” bonuses;
• 0 – Forwarding to operator;
• 9 – Repeat menu options in English.

• 1 – Information on cards. The informant will introduce us to the possibilities of credit, instant, and salary cards. Here you can also find out information about account replenishment methods and bonuses;
• 2 – Use of remote services. Presentation of the capabilities of Mobile Banking and Personal Account;
• 3 – Sberbank loans. The section will introduce you to the conditions and capabilities of the Sberbank lending system, currently existing promotions, and the procedure for obtaining a loan;
• 4 – Information about deposits. Existing proposals and programs for deposits will be reviewed;
• 5 – Money transfers. Opportunities, rules, features, control and receipt of confirmation;
• 6 – Pension and insurance programs.

As you can see, the possibilities of the voice menu are very extensive. In most cases, they are more than enough to obtain useful information about the work of Sberbank, its products and offers.
To connect with an employee, after listening to the menu functions, you need to press the number “0” and wait for the connection with the operator.

Possibilities of automated data acquisition mode

• Plastic card number;
• Security code CVV or CVC2;
• Passport details;
• Place of registration. The information must match what is entered into the system.

• Obtaining information about the account balance;
• Obtaining data on the latest monetary transactions using a plastic card;
• Ordering and receiving data to log into your Personal Account;
• Blocking a stolen or lost card.

You can contact Sberbank specialists in various ways, for example, in person at any bank branch or through a hotline. In addition, Sberbank specialists are on duty in special social network groups. They can advise on various issues that arise, advise, accept a complaint or suggestion.

Sberbank support service specialists provide advice around the clock and accept complaints and requests from bank clients in Moscow and the Moscow region.

Toll-free Sberbank support number for individuals and legal entities:

Free calls to the “Hotline” phone from mobile and landline numbers registered in Moscow and throughout Russia.

How to call Sberbank in Moscow?

To connect with an employee help desk Sberbank Moscow, call toll free phone 8800 555 5550 (or short number 900 from mobile phones) and select the information system voice menu item that suits your request.

You can also call the help desk operator directly, bypassing all the telephone menu items - just wait until the system repeats all menu sections without pressing the phone keys. After this, the call will automatically be transferred to the first available bank employee. Call the number Sberbank hotline 8800 555 5550 You can use a mobile or landline phone registered in the Russian Federation.

Support number for calls from Moscow and abroad:

All calls to a single Moscow city number +7 495 500 55 50 paid according to the tariffs of your telecom operator. We recommend calling this hotline number when you are abroad in international roaming or when calling from a phone registered outside of Russia.

To speed up receiving personal information, please prepare your personal data in advance to access personal information through the operator. For secure identification of the client, passport data and details of open bank accounts may be required. No bank employee has the right to ask you for your PIN code and secret three-digit code with reverse side bank card. This information is strictly confidential and should not be known to anyone except the card owner!

Online customer support in Moscow

Couldn't reach a support specialist using the Hotline numbers? Sberbank accepts customer requests and complaints regarding the quality of service and bank services through a special Hotline website ok.sberbank.ru. Official address email for letters from clients on any topic: [email protected].

You can ask questions about the bank’s work and customer service in the official Sberbank communities on all popular social networks: Sberbank groups VKontakte , on Odnoklassniki and in Facebook . By connecting to official Sberbank groups, you can complain about the service, make a suggestion, and simply keep abreast of all the events in the life of the largest banking organization in Moscow and the Moscow region.

All current news Sberbank in the capital region are published in a short line on the company’s official microblog on the social network Twitter . Did you like the Sberbank advertisement? All promotional videos, videos from the life of the bank in Moscow and regions of Russia and recordings from various official events are regularly published in the video channel Our home Sberbank on popular YouTube service.

Moscow cities in which Sberbank of Russia offices are opened

Branches and mini-offices of the bank are located in the following regions and cities of Moscow and the Moscow region:

Bronnitsy, Dzerzhinsky, Dolgoprudny, Dubna, Zhukovsky, Zvenigorod, Ivanteevka, Korolev, Kotelniki, Krasnoarmeysk, Lobnya, Losino-Petrovsky, Lytkarino, Protvino, Pushchino, Reutov, Roshal, Serpukhov, Khimki, Elektrogorsk, Balashikha, Domodedovo, Yegoryevsk, Zaraysk, Istra, Kashira, Klin, Kolomna, Krasnogorsk, Likino-Dulyovo, Lukhovitsy, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Lakes, Orekhovo-Zuevo, Pavlovsky Posad, Podolsk, Ruza, Serebryannye Prudy, Stupino, Fryazino, Chernogolovka, Chekhov, Shatura, Shakhovskaya, Elektrostal, Volokolamsk, Voskresensk, Dmitrovsk, Odintsovo, Pushkin, Ramensk, Sergievo-Posadsk, Serpukhov, Solnechnogorsk, Taldom, Shchelkov, Vlasikha, Voskhod, Star City, Krasnoznamensk, Molodezhny.

Changes are possible in the geography of the bank's presence and contact information. Receive official information about all current financial offers of the bank (mortgages, loans, deposits) using a single Sberbank hotline number in Moscow and the capital region: or on the official website www.sberbank.ru. Customer support and help desk work for customers in Moscow 24 hours a day, 7 days a week. Information and links are current as of July 2018.

Free calls from mobile phones to Gor Lin are guaranteed in cellular networks Russian operators OJSC Mobile TeleSystems (), OJSC, OJSC VimpelCom (), T2 Rus Holding LLC (Tele2), OJSC Rostelecom and regional operators communications. Calls to the Hotline number (Sber Help Desk) from numbers registered in other countries are paid in accordance with the tariffs for international calls. Only calls to bank numbers that begin with numbers are free 8800 , it doesn’t matter whether you are calling from a mobile or landline phone, the main thing is that it is registered in Russia and located on the territory of the country.

All incoming calls to the bank's contact center via hotline and help desk numbers are recorded in order to monitor and improve the quality of customer service of the credit institution. For all questions, including “How to call Sberbank Moscow” and any others, you can contact the support service through the official website and social media, where your question will find its answer as quickly as possible.